Stadium Tech Report: Mobilitie adds Wi-Fi to DAS at Columbus Blue Jackets’ Nationwide Arena

Nationwide Arena. Photos Credit: Columbus Blue Jackets

Nationwide Arena. Photos Credit: Columbus Blue Jackets

Like a team adding a star player to its roster, the Columbus Blue Jackets and Nationwide Arena will kick off their NHL All-Star Game showcase season this week with a new fan-facing Wi-Fi network from Mobilitie, adding to the DAS deployment previously installed by the same company.

The new network, which will use 263 access points from Wi-Fi gear vendor Aruba Networks, is set to go live for the Blue Jackets’ home opener on Oct. 11 against the New York Rangers. According to Jim Connolly, director of IT for the Blue Jackets, having the necessary wireless infrastructure in place is just the first step in a gradual expansion of features designed to enhance the fan experience inside Nationwide Arena. It also corrects a familiar problem with many existing large public facilities, the not-able-to-get-a-signal issue.

“Three or four years ago we noticed a big increase in mobile device use by our fan base,” said Connolly in a recent phone interview. “On the business side of the house we also realized that when the building was full, we had communication issues. You would try to make a [cellular] call, and it would never go through.”

Neutral host the only direction forward

Jim Connolly, director of IT, Columbus Blue Jackets

Jim Connolly, director of IT, Columbus Blue Jackets

Connolly said the decision to go with Mobilitie, with its extensive history of neutral-host DAS deployments, was in part due to the organization’s desire to steer clear of carrier-specific DAS infrastructures. Even though most major carriers will say they are capable of hosting other carriers on a DAS, there are also many known cases of carriers not working well together.

“If you go with a carrier DAS, you have the possibility of isolating part of your fan base,” said Connolly, explaining the team’s desire to use a neutral host for its DAS. What helped seal the deal for Mobilitie was its willingness to also build the Wi-Fi network for no cost to the team. Though DAS helps eliminate most cellular connectivity issues inside large venues, Connolly said the Blue Jackets were “leaning” to having both Wi-Fi and DAS.

“Bringing both Wi-Fi and DAS really elevated their [Mobilitie’s] bid,” Connolly said.

Ready for the All-Star Game

After deploying the DAS in April of 2013, Mobilitie and the Blue Jackets got the Wi-Fi installed over the last offseason, just in time for the year the team will be hosting the NHL All-Star Game and associated celebrations, on Jan. 24-25, 2015.

Hockey at Nationwide Arena

Hockey at Nationwide Arena

“The All-Star Game was definitely a motivator” to get the network finished, Connolly said. “We want to showcase the arena, let fans share via social media and not have any problems with connecting.”

Following the All-Star Game, Nationwide Arena will also host second- and third-round games for the 2015 Men’s NCAA Basketball Tournament, just another of the 200 to 225 events that fill the 18,500-seat arena (it seats more for basketball and concerts) on a yearly basis.

Opened in 2000, the facility was new enough that network installation wasn’t a huge issue, Connolly said.

“It’s a beautiful building — the DAS and Wi-Fi deployments were pretty straightforward, with room for conduits and space available for the head end room,” Connolly said. “It was relatively painless. We were fortunate enough to have adequate space.”

Building in features as you go

Another plus to having a combined provider for both DAS and Wi-Fi is the ability to have a more integrated view of what fans are using the networks for, via analytics.

“We want to be able to see who’s in the building, and who’s doing what,” Connolly said. “Do they want social networking? Do they want food and beverage deals? Do they want to see replays? The analytics will be able to tell us what’s going on.”

While the current Blue Jackets team app is mainly static information — there is a live audio feed and some live stats available — Connolly said that now that the Wi-Fi network is live, more features like live video and in-seat food ordering, or seat upgrades, can be considered.

“We’ll be trying to figure out how to incorporate more in-game aspects, such as giving more access to those who are here in the arena,” said Connolly, also mentioning the possibilities of adding live video, replays, or online concessions. “Over the course of the first year, that’s something we will be figuring out.”

Drop the puck, hockey's back!

Drop the puck, hockey’s back!

Golf Channel scores with Ryder Cup digital broadcasts

Given the time differences between Scotland and the United States, making all the Ryder Cup coverage available live online or via a mobile app seemed like a smart move for the Golf Channel and its parent NBC. Now that the stats are in the numbers back up the move, with Golf Channel claiming record unique visitors and video starts for both its online and mobile-app platforms.

In a press release NBC Sports said Golf Channel Digital had “its best week ever across all digital metrics” during the Sept. 22-28 Ryder Cup week. According to NBC, for the week Golfchannel.com attracted 2.16 million unique visitors, a 325 percent increase from the Ryder Cup week in 2010 and a 75 percent increase from 2012, with 16.2 million page views. The website also recorded 1.3 million video starts, respective increases of 438 percent and 173 percent over 2010 and 2012.

On the mobile side the Golf Channel mobile app racked up more than 10.4 million page views, which according to NBC was a gain of 93 percent over usage from 2012. The mobile platform this year also had more than 267,000 video starts, which NBC said was up 81 percent over 2012.

Let’s hope the PGA takes the numbers to heart and increases mobile/digital coverage of all Tour events, especially during Thursday-Friday competition days when many golf fans are more likely to be in front of a PC than a TV. Golf Channel’s Ryder Cup numbers are just a sign that we’ll watch online or on mobile devices. Tee it up, PGA!

5 Bars helps Angel Stadium get Wi-Fi and DAS to full strength for playoffs

Angel StadiumIn addition to a packed house and a top-performing team, the Angel Stadium of Anaheim will have a fully functional Wi-Fi network and a full-strength DAS on hand when the American League divisional playoffs begin there Thursday.

Just as the Los Angeles Angels oF Anaheim built their American League West division-winning record all summer, networking infrastructure provider 5 Bars brought the connectivity in the team’s stadium to the top this season as well, completing the neutral-host DAS in June and finishing the Wi-Fi network in time for the last regular-season homestand, according to the company. As the Angels get set to host the Kansas City Royals on Oct. 2, the 400-plus antenna DAS and the 300-plus Wi-Fi access point network should be able to handle the expected crush of selfies, Vines and other fan-based wireless communications that will course the airwaves during game time at the 45,050-seat facility.

While we hope there’s still time this season to get down to Anaheim for a live visit and test, for now we’ll let some quotes from the prepared press release let you know how the team feels about having better-than-average connectivity for its fans:

“We want to bring the best possible Major League Baseball experience to fans attending our games, and we’re confident this new, high-performance Wi-Fi network will fully meet those expectations when our fans come to Angel Stadium,” said John Carpino, President of the Angels, in a prepared statement.

Though the 5 Bars name is a new one in the stadium technology deployment marketplace (earlier this year the company was calling itself “5 Bars Inside,” but the inside is now dropped from the name), its leadership team claims “more than two decades of practical experience in developing and managing DAS networks for wireless service providers,” according to the press release announcing the Angel Stadium networks. For its neutral-host DAS 5 Bars is using the Teko DAS platform of products from JMA Wireless; according to 5 Bars both AT&T and Verizon will be active on the DAS on Oct. 2. On the Wi-Fi side, 5 Bars used gear from Wi-Fi supplier Ruckus Wireless. The Wi-Fi network will be free to all fans at the stadium.

UPDATE: The folks at Ruckus have an well detailed press release about the Angel Stadium deployment that is worth reading through.

Is mobile access to live NFL games the next battleground for AT&T and Verizon Wireless?

NFL Mobile screen shot of server fail during Week 1. Photo Credit: Paul Kapustka, MSR

NFL Mobile screen shot of server fail during Week 1. Photo Credit: Paul Kapustka, MSR

Today’s news that DirecTV has signed a $12 billion deal with the NFL — priced at $1.5 billion a year for 8 years — to keep carrying its Sunday Ticket package has me thinking: Are we on the verge of a battle royale between the country’s two biggest cellular providers over mobile access to NFL games?

I don’t think it’s hyperbole to claim that mobile access to sports content and live NFL games are two of the hottest things going. Go look up any list of the most-watched live TV shows, and you will find various big NFL games dominating the list. Add that to stats like today’s news out of ESPN where the worldwide leader claimed it had 61.3 million unique mobile users during August and you can perhaps see another reason why AT&T might want to buy DirecTV: Because with Sunday Ticket, AT&T has a possible way to trump Verizon’s stranglehold on smartphone access to live NFL action, which it now shows via its exclusive contract with the NFL for its NFL Mobile app premium service.

Judging by traffic and search terms on our humble little site, people looking to find ways to watch live NFL action on their mobile devices is a pretty hot topic these days. Right now, the only way for most people to see any live action at all on a smartphone is to be a Verizon Wireless subscriber, and have the premium service for the company’s NFL Mobile app. Free to “More Everything” data plan customers and $5 a month for others, the premium NFL Mobile package provides access to Sunday night, Monday night and Thursday night games, as well as local Sunday games.

Sunday Ticket vs. NFL Mobile?

You can also watch the RedZone channel via NFL Mobile, but confusingly if you are on the More Everything plan you need to pay an additional $1.99 a month, a new process that helped mess up Verizon’s NFL Mobile access earlier this season. Non-Share Everything customers who pay the $5 a month fee have RedZone included for free. (For many true NFL fans, RedZone is often even better than having games streamed, since you get all the best action, even from blacked-out games or games not televised locally.)

Screen Shot 2014-10-01 at 2.37.08 PMWhere the battle might be joined is in the tablet space — since Verizon’s $1 billion agreement with the NFL only provides live game access to “phone-like devices” and not to tablets or computers, it will be interesting to see what happens if and when AT&T becomes the new owner of DirecTV. One of the more interesting options from DirecTV this year was the NFLSundayTicket.TV option, which allows a type of “cord-cutting,” providing all the options of Sunday Ticket without having to have satellite service. Right now the option (pricing starts at $199 for the season) is only available in a few cities, universities and apartment buildings, but with the heft of AT&T behind it who knows what might happen to both that deal and the regular Sunday Ticket package.

Though far pricer, the $329.94 Sunday Ticket Max plan offered by DirecTV currently allows for mobile viewing of all games, on “computer, tablet, phone or game console.” Anyone else see the possibility of AT&T offering free Sunday Ticket plans to purchases of new phones or tablets?

Verizon, which provides information about NFL Mobile subscriber stats just like Bill Belichick provides deep insights on the inner machinations of the New England Patriots, has not recently stated how many subscribers it has on the NFL Mobile premium package. But for $1 billion over 4 years you can bet the number of users is well into the millions, maybe even more than 10 million — and the exclusivity of NFL live action has certainly been a big selling point for Big Red. The good news for NFL fans is, if any battle begins, it will likely include more access for lower costs — that’s the kind of competition we can all cheer for.

Wi-Fi Whispers: Standing fans and marching band interference; NFL sideline Wi-Fi fixed?

Baylor students standing at football game. Photo credit: Rod Aydelotte, WacoTrib.com

Baylor students standing at football game. Photo credit: Rod Aydelotte, WacoTrib.com

Welcome back to another posting of Wi-Fi Whispers, our once-active “notes” column that I think makes sense to start back up again. What I like most about this feature is that it gives me a chance to comment and “move the ball forward” on other stadium Wi-Fi (and DAS) stories I’ve seen out there, or to correct/comment/criticize as needs be.

STAND UP FOR WI-FI: First up is a story about the Wi-Fi network at Baylor University’s new McLane Stadium, and how it ran into some unexpected interference — namely, the fact that a lot of Baylor students like to stay standing during the game, something that messed with the initial access point and antenna deployment.

According to a story by Regina Dennis at WacoTrib.com, Baylor will be tweaking the Wi-Fi antennas to compensate for the standing fans, which is apparently a Baylor tradition (and something we’ve seen at other schools). One of the more interesting quirks of Wi-Fi reception is the fact that water is a big blocker of signals in the unlicensed bands used by Wi-Fi; and since human bodies are mostly water, a standing fan could become a sort of Wi-Fi shield. Here’s a quote from the story that tells more:

“There’s really no issue with the design, it works absolutely perfect — as long as people are either sitting in their seats or standing on the ground,” said Pattie Orr, Baylor’s vice president of information technology. “It doesn’t ruin the reception, but it makes the angles of the antenna not the best option.”

The story also notes that the Wi-Fi signals were degraded in the area where the Baylor band sits, in part because of the large instruments used. Extreme Networks, supplier of the Wi-Fi gear in McLane Stadium, will help Baylor fine-tune the system, according to the story. And we are sure we’ll hear some interesting stories about “tuba interference” at next year’s SEAT conference.

SIDELINE WI-FI IS FINE, SAYS NFL: While it’s a little tough getting tech information out of the NFL these days due to the public-relations siege the league is facing, we did get a source to comment on background about an article saying that the league’s sideline Wi-Fi isn’t working well. The article is basically a late follow-up to an issue that “surfaced” early in the season, when New England Patriots head coach Bill Belichick complained that the new system of Microsoft Surface tablets and league-provided Wi-Fi wasn’t up to snuff.

The follow-on article at TechTarget’s SearchNetworking site says in its headline that “NFL’s Cisco-based stadium Wi-Fi frustrates tablet-toting coaches,” but it only has one coach, Belichick, complaining, and it doesn’t have any new reactions or information other than the original Boston Globe story. What it does have is confirmation that Cisco equipment is used in the sideline Wi-Fi deployment, then several reactions from industry analysts — none of whom have any actual information about the system or any actual, proven or reported failures.

While it’s possible that there have been more glitches, our question is, why write an article about it if you can’t find more than the single episode, from someone you haven’t really talked to in order to find out what really happened? Our league source, who would only comment on background, said there were issues with network interference during the preseason, but that now the systems are working in all stadiums. Of course, if any coaching staff types beg to differ you can always let us know here at MSR, but our guess is that if the systems were failing you’d hear complaints since NFL head coaches aren’t the silent type.

Why can’t the sideline networks just tap into the stadium Wi-Fi, especially in places where the new networks are powerful? According to Dan Williams, the vice president of technology for the San Francisco 49ers, the sideline networks need to be separate for security and objectivity reasons — meaning, so you can’t accuse the home team of screwing up the network to gain advantage. As soon as we can, we’ll get a more thorough report together on the deployments, which we think are pretty interesting — and probably a lot better than running photos down a wire from the press box, like they used to in the old days.

LEVI’S STADIUM ANNOUNCES JMA AS DAS GEAR SUPPLIER: You may have read our feature about Levi’s Stadium DAS deployer DAS Group Professionals, but for a little deeper inside-baseball dive there is a press release from the Niners today announcing that JMA Wireless is one of the gear suppliers behind the DGP DAS. JMA, also known inside the industry for the Teko Telecom products it uses, is behind other stadium DAS deployments, including at the Anaheim Angels’ ballpark.

Watching golf this week: Ryder Cup online at Golf Channel, NBC

Screen Shot 2014-09-24 at 10.34.55 AMAre you ready for late-night or early morning golf online? That’s what fans in the U.S. will be watching in potentially large numbers this weekend as the Ryder Cup takes place in Gleneagles, Scotland. With live coverage starting Friday at 2:30 a.m. Eastern time (that’s 11:30 p.m. Thursday for us west coaster types) it’s a good bet many golf fans will be tuning in online, using headsets so they don’t wake up the rest of the house with the TV.

All the action will be streamed live by Golf Channel and NBC, through their Golf Live Extra and NBC Sports Live Extra services. Depending on the day and time you may need to bounce between the two outlets, a small hassle but an OK price to pay to get to see the intriguing competition live. You will need to have an authorized cable account to view the live feed, though it looks like they are giving fans a 30-minute grace period of free viewing before you have to log in with your cable account. You will also be able to see the live action via the Golf Channel/NBC apps for iOS and Android devices.

Especially interesting to us is the addition of something Golf Channel is calling its Alternate Shot coverage, which is basically a different set of analysts and announcers led by the entertaining David Feherty. Feherty, a former player who is often the most engaging voice on any broadcast these days, has a unique style and fun sense of humor, which fans of his excellent interview show Feherty know well. Like past experiments with college football that offer announcer choices, we are glad to see the trend spreading to other sports, and expect Feherty — who played in the 1991 Ryder Cup and is extremely passionate about the event — to do a bang-up job.

Of course, the competition will also be shown on TV, and if you want a good place to find a lot of information easily the Golf Channel’s Ryder Cup hub is a fine place to start.