MSR News Wire: Aruba introduces new series of 802.11ax access points

Editor’s note: Welcome to a new feature for Mobile Sports Report, the MSR News Wire, in which MSR will now post press releases from companies in the stadium technology sector. These releases are prepared by the companies, and are NOT an MSR editorial product. For information on how to get your company releases on the MSR News Wire, please contact Paul Kapustka at kaps at mobilesportsreport.com.

Aruba Introduces New Secure, AI-Powered Mobility Innovations for the Experience Edge

New Series of 802.11ax Access Points, 802.11ax-optimized Switches, and AI-Powered Software to Give Organizations a Secure, Autonomous Network for the Mobile, Cloud and IoT Era

SANTA CLARA, Calif. – November 13, 2018 – Aruba, a Hewlett Packard Enterprise company (NYSE: HPE), today announced a new family of 802.11ax (Wi-Fi 6) IoT-ready wireless access points and complementary access switches, along with innovations in security, intelligent power management, and Artificial Intelligence (AI)-powered automation and service assurance, to deliver the performance, simplicity and reliability that organizations need to give users exceptional digital experiences.

The new wireless access points support the latest Wi-Fi standard and are the first to be Wi-Fi Alliance (WFA) certified for the new WPA3 and Enhanced Open security standards to provide stronger encryption and simpler IoT security configuration. Aruba is also the first Wi-Fi vendor to integrate Bluetooth 5 into its APs combined with an integrated ZigBee® capabilties. These new capabilities enable IoT use cases, such as smart door locks and electronic shelf labels, while Bluetooth 5 also delivers user-aware indoor location allowing IT to create personalized experiences. In addition, Aruba is delivering industry-first power management innovations allowing customers to preserve their existing PoE switch investments while significantly reducing access point power consumption during off hours. These unique features include Intelligent Power Monitoring, a capability delivered by Aruba Operating System (AOS) 8, and NetInsight Green AP, part of Aruba’s AI-powered analytics and assurance solution.

Enabling the Experience Edge
Organizations are expecting IT professionals to deliver IoT-enabled innovation that will allow them to create extraordinary digital experiences for their employees, customers and guests. New types of experiences such as location-aware mobile engagement, digitally-assisted patient care, and user-aware meeting rooms can give organizations a competitive advantage. According to Gartner, “Enterprises preparing for the future of work must offer engaging, consumer-like experiences and deliver technologies that enable, rather than hinder, streamlined work execution [1].”

The network at the edge is what connects people and IoT to this digital world. It is the platform for building these digital experiences and it must be secure, intelligent and always on. However, a solid network foundation is not enough. To enable these new experiences, IT must be able to deliver improved and consistent service levels to address growing business demands and heightened user expectations. This requires not only a state-of-the-art network, but also the ability for IT to proactively anticipate issues in an ever-changing environment before they impact users and the business.

To address these challenges, Aruba is introducing the following new products and innovations:
• The Aruba 510 Series APs, a new series of 802.11ax, IoT-ready APs, with advanced security, AI-powered RF optimization, intelligent power monitoring, and integrated ZigBee and Bluetooth 5 capabilities.
• The Aruba 2930M access switches, with support for the 802.3bt standard to provide higher power PoE (up to 60 watts per port), a requirement for some high-end 802.11ax access points.
• Support for Wi-Fi Alliance WPA3 and Enhanced Open Security Standards to deliver state-of-the-art device security. Aruba is the first vendor in the industry to receive WFA certification for these new standards.
• Green AP, a unique, new feature of NetInsight, Aruba’s AI-powered analytics and assurance solution, that dynamically powers down APs when user devices are not present, offsetting the increased power requirements associated with select 11ax APs.

Leveraging Aruba’s Rich Heritage to Bring Intelligence to the Network
An effective AI solution requires domain expertise, a historical pool of clean data to feed the algorithms that deliver precise and trusted network automation and assurance, and real-world experiences to validate the solution. Aruba has a unique advantage over many competitors, including 16 years of Wi-Fi expertise, with learnings and best practices built into the AI algorithms from the largest edge networks in the world and from millions of installed APs to deliver secure, autonomous network operations.

The new 510 Series APs work in concert with Aruba NetInsight to proactively monitor and troubleshoot the network, generating actionable insights and recommendations based on peer comparisons and benchmarks, and applying these recommendations to the network autonomously. This allows businesses to deliver the kind of improved performance and efficiency needed for today’s highly mobile and IoT-centric environments, while continually adapting to changing requirements and improving experiences for their users and customers.

Built for IoT with ZigBee and Bluetooth 5 Integration
The Aruba 510 series is the industry’s first set of 802.11ax APs with integrated support for ZigBee and Bluetooth 5, enabling Aruba customers to support 74% of IoT devices. Having all three wireless technologies available in a single access point gives customers powerful, extensive connectivity. In addition, customers can significantly reduce both their capital and operational expenditures since the Aruba infrastructure with ZigBee integration eliminates the need to deploy and operate a separate Zigbee network.

Smart Energy Management with Green AP and Intelligent Power Monitoring

As higher performance 802.11ax APs will handle a greater number of devices and traffic, they will also consume more power. In addition, network architects generally design AP configurations for the highest capacity scenarios, and these combined factors mean that many organizations are confronted with rising power costs.

Green AP, a new feature of NetInsight and a new innovation for the networking industry, allows IT to intelligently manage APs to reduce power consumption by up to 72% dramatically lowering costs, while supporting social responsibility. Using Green AP, APs can be automatically turned on or off based on utilization, resulting in significant energy costs savings and an environmentally-friendly network.

Additionally, Aruba’s Intelligent Power Monitoring (IPM), a feature in AOS 8, actively measures the power utilization of an AP and dynamically adapts to the available power resources. IT organizations can define and prioritize which capabilities to disable when an AP is operating over its power budget. IPM will begin taking power reduction steps autonomously as defined by the priority definition until the AP is operating within the power budget.

State-of-the-Art Security with WPA3 and Enhanced Open
Aruba is the first networking vendor to release products that have received WPA3 and Enhanced Open certifications from the Wi-Fi Alliance. With support for WPA3 and Enhanced Open, Aruba’s new suite of 11ax APs can deliver the security enterprises need as more users, devices and things join their networks.

WPA3 adds new features to simplify Wi-Fi security, enable more robust authentication, and deliver increased cryptographic strength for highly sensitive data markets, such as government or finance. Wi-Fi Enhanced Open complements the security protection WPA3 delivers by improving data privacy while maintaining ease-of-use in open public networks where user authentication is not used, such as local coffee shops, airports and stadiums.

Pricing and Availability
The Aruba 510 Series APs are available now, beginning at a list price of $1,095. The Aruba 2930M access switch is available now, starting at $10,799 list. The new version of NetInsight with Green AP will be available in the first quarter of 2019, with one-year subscriptions beginning at $50 per year per AP.

Supporting Quotes
Home to the Carolina Panthers, Bank of America Stadium is located in Charlotte, North Carolina and supports more than 75,000 fans.

“Our fans expect an outstanding connected stadium experience,” said James Hammond, Director of Information Technology for the Carolina Panthers. “In order to continue to deliver that experience, we need to prepare for the future demands on our network which is why we’re evaluating Aruba’s .11ax APs to support new applications and greater IoT and mobile device density requirements.”

The University of Minnesota has 48,000 students, 18,000 faculty and staff, and connects over 120,000 devices on its network daily.

“As we prepare for the introduction of 802.11ax devices on campus, we need to understand the impact of the additional traffic and device density to the infrastructure and IT staff,” said Louis Hammond, service owner for data and voice network services for the University of Minnesota. “Testing Aruba’s 802.11ax APs will help determine how to best integrate ax with our current system while improving the user experience, and look at ways to leverage Aruba’s NetInsight Green AP capabilities to potentially reduce energy usage and costs.”

CSPI is a Florida-based solutions provider helping customers meet the performance, availability and security requirements of their network, applications and services.

“The real value in the Aruba 802.11ax solution is that the infrastructure is leveraged with automation and IoT in mind,” said Peter Kaufman, Vice President, Advanced Technologies, CSPi. “By using NetInsight and new IoT protocols like ZigBee, our customers will be able to create the autonomous experiences they want while delivering performance-stringent applications and securely connecting IoT devices over Wi-Fi with ease.”

Zunesis is a Colorado-based IT Solution Provider and Value Added Reseller (VAR) that delivers end-to-end infrastructure solutions, IT business solutions, and IT professional and consulting services in the Western United States.

“Our customers are seeing a major increase in IoT use cases resulting in additional requirements for the network and IT,” said Steve Shaffer, Founder and CEO, Zunesis. “A significant benefit of the Aruba 802.11ax solution is that it’s built with integrated IoT connectivity capabilities. Having one hardware platform with Aruba that supports ZigBee and Bluetooth 5 will help eliminate the need for separate IoT networks, allowing organization to get more out of their infrastructure investment while reducing IT overhead.”

Additional Resources
• Blog – Deliver Amazing Experiences with Amazing Simplicity with Aruba
• Blog – Discover a New Way to Save: Green APs

Footnote 1: Gartner, Cool Vendors in Employee Engagement and Enablement in the Digital Workplace, September 2018, ID: G00355285

About Aruba, a Hewlett Packard Enterprise company
Aruba, a Hewlett Packard Enterprise company, is a leading provider of next-generation networking solutions for enterprises of all sizes worldwide. The company delivers IT solutions that empower organizations to serve the latest generation of mobile-savvy users who rely on cloud-based business apps for every aspect of their work and personal lives.

To learn more, visit Aruba at http://www.arubanetworks.com. For real-time news updates follow Aruba on Twitter and Facebook, and for the latest technical discussions on mobility and Aruba products visit Airheads Social at http://community.arubanetworks.com.

CommScope buying Arris (and Ruckus) for $7.4 B

CommScope announced today its intent to acquire Arris International for $7.4 billion, a move that would also bring in Wi-Fi vendor Ruckus, an asset that could help turn CommScope into a single-stop shop for large public venue connectivity products and services.

Financial details are available in the official announcement, but what will be more interesting will be how CommScope now markets itself to large public venues, like stadiums, for connectivity solutions. Previously known for its cellular distributed antenna system (DAS) infrastructure and back-end operations, with Ruckus in its portfolio CommScope could now offer an end-to-end solution for stadiums including DAS and Wi-Fi and also for those interested in Citizens Broadband Radio Service (CBRS) services in the near future.

Though commercial deployments for CBRS systems have not yet emerged, Ruckus has been a leader in the testing and certification process and is expected to be at the forefront of CBRS hardware providers when systems are ready to come online, possibly sometime next year.

If you’re keeping score (like we are), this is the third Ruckus has been acquired in the last two years. The list:

Feb. 22, 2017: Arris to acquire Ruckus from Brocade as part of $800 million deal

April 4, 2016: Brocade buys Ruckus for $1.2 B

That’s a lot of email changes and a closet full of new logowear…

Big Wi-Fi numbers for Big Red fans at Nebraska’s Memorial Stadium

A view of the west stands at Nebraska’s Memorial Stadium. Credit all photos: Paul Kapustka, MSR (click on any picture for a larger image)

When you visit Memorial Stadium in Lincoln Neb. you can’t avoid a history of devotion to football and fans. The stadium itself still contains much of its old bones dating back to its inception in 1923, and when the red-clad faithful assemble for their football ceremonies, you can see generations of fans loyal to the Cornhuskers streaming in to fill the nearly 90,000 available seats.

Aside from the five national championships and many years of top-level success, the university takes care of the people responsible for sellouts dating back to the 1960s by keeping the stadium up to date with high-definition connectivity, inlcuding both cellular and Wi-Fi networks, and a wide range of digital displays for visual information and entertainment. In a recent visit to Memorial Stadium for a Saturday day game, Mobile Sports Report found excellent connectivity, especially on the Wi-Fi network, even in some areas where construction materials and stadium design presented unique challenges to wireless communications.

Nebraska fans have found the Wi-Fi as well, as according to statistics not released previously by the school Nebraska saw one game last season with 7.0 terabytes of Wi-Fi data used. Nebraska also saw a 6.3 TB game last season and started off 2018 with Wi-Fi totals of 6.3 TB and 6.2 TB, the first coming at a game that wasn’t even played due to massive rain and thunderstorm activity that canceled the event just after kickoff.

The connectivity reach even stretches out to some of the football parking lots, where external Wi-Fi AP placements keep fans connected while they are tailgating. What follows here is an on-the-scene description of what connectivity and the fan experience looks and feels like on yet another sellout day, this one from the Sept. 8 game versus old rival Colorado.

Getting ready for the red

Editor’s note: This profile is from our latest STADIUM TECH REPORT, an in-depth look at successful deployments of stadium technology. Included with this report is a profile of the DAS deployment at StubHub Center, a sneak peek at Milwaukee’s new Fiserv Forum, and a profile of the new Wi-Fi network being added to Wrigley Field! DOWNLOAD YOUR FREE COPY now!

A Ventev railing enclosure in the north stands

Even the day before the game, there was noticable excitement in Lincoln for Nebraska football, with groups of fans roaming around outside the stadium while VIP tours were taking place inside. On game day itself, the connectivity experience starts in the parking lots, where MSR saw Wi-Fi gear on light poles and sides of buildings that was clearly there to cover the tailgating activities. Stopping to check it out we found and quickly connected to the FanXP SSID, with no splash screen or email login required, just a quick connection to fast bandwidth. Throughout the day, the FanXP network connected and reconnected no matter where we roamed, or if we turned Wi-Fi off and on (as we do to test cellular signals).

With perhaps one of the most devoted fan bases in any sport — the team and the stadium have a record sellout streak dating back to 1962 — the Husker sports operation is well funded, meaning they don’t have to bother with concerns about whether or not Wi-Fi or other technologies produce any direct returns on investment. In turn, the school rewards its fans by staying at the forefront of stadium technology deployments, including being the first college stadium to install video boards, back in 1994. Wi-Fi using Cisco gear was first brought to Memorial Stadium for the 2014 season, and has since then gone through various upgrades and tunings, and now has 855 total Wi-Fi APs in the venue and the surrounding parking lots.

The current video board over the north end zone (which was the largest in the country when it was first installed) now is even sharper to look at, having gone through an upgrade last year from 20 millimeter pixel density to 10mm. Last year also saw the introduction of two two-sided “wrap-around” video screens on north sides of the east and west sections, providing video viewing for fans in the north stands who previously had to turn all the way around to see a screen. The north tower screens, as well as two other similar flat screens on the south sides of the east and west stands all also have 10mm pixel sharpness.

Also before last fall, ribbon boards on the east- and west-side balconies were replaced with 16mm displays that run the full length of the structures. An additional ribbon board was also added to the middle east balcony, providing even more inventory for messages, advertisements and game information. Overall, the venue has approximately 1,400 screens of various sizes and shapes to bring game day action, concessions menu and other communications to fans there for game day. Nebraska uses Cisco’s Cisco Vision (formerly known as Stadium Vision) to manage and operate all its digital signage from one central control.

North and South stands the biggest connectivity challenge

With the gates open and the stadium starting to fill up, MSR went directly to the north stands, which Nebraska IT operations manager Chad Chisea and director of information technology Dan Floyd had previously told us was the most challenging area to cover with wireless connectivity. With extremely wide rows of bench seating and no overhangs for antenna placements, Nebraska brought in small Wi-Fi antenna enclosures from Ventev and mounted them onto small “p-railings” that dot the aisles. The area is also covered by Wi-Fi antenna placements on top of the scoreboard structure pointing down.

A Wi-Fi enclosure points back up from field level

Though the section wasn’t completely full when we tested it, we still got a strong Wi-Fi mark of 28.5 Mbps download and 19.8 Mbps upload about halfway up the west corner side of the north stands. In another spot on the east side we got a test mark of 28.0 Mbps / 12.2 Mbps; and in possibly the hardest place to cover, as far as we could get from an aisle or the scoreboard, we still got a Wi-Fi test of 11.0 Mbps / 13.1 Mbps. DAS coverage for Verizon 4G LTE at the same spot was 16.9 Mbps download, but just 1.40 Mbps upload.

With more and more fans finding their way inside, we tested several spots on the concourses and found them with extremely strong coverage, including one mark of 63.8 Mbps / 61.1 Mbps just inside Gate 7. The concourse areas in several parts of the stadium are very architecturally interesting since there are some places where newer construction was simply placed outside the older structures, producing a kind of stadium-inside-a-stadium effect. Originally, the IT staff thought that Wi-Fi APs on the newer outside walls would be able to bleed through the old structures, which had glass windows along the old outside walls; but because those windows contain leaded glass (which shut out the Wi-Fi signals), Nebraska was forced to install APs on either side of the old walls.

Such attention to detail and a clear desire to keep fans connected no matter where they roam was evident in other places as well, such as finding strong Wi-Fi connectivity (30.6 Mbps / 15.2 Mbps) even while taking escalators up to the top levels of the east stands. In the top 600-level concourse we got Wi-Fi readings of 25.5 Mbps / 11.6 Mbps, and in row 5 of section 607 — about as high as you can go at Memorial Stadium — we got a Wi-Fi reading of 18.2 Mbps / 10.6 Mbps, most likely from the antennas mounted on the top railing of the stadium or on the LED light fixtures that also poke up from the east side.

Just before kickoff, we were in the middle of the lower-bowl seats on the west side of the stadium, where most fans were standing, phones ready to record the Cornhuskers as they came out of the locker room and took the field. With APs mounted on field-level railings pointing up probably providing coverage, we got a mark of 7.73 Mbps / 1.74 Mbps in the fifth row of seats.

Wi-Fi usage among the top of all venues

According to Floyd, only Verizon Wireless and T-Mobile use the stadium’s DAS network, which was built by Verizon. Since Verizon dominates the customer base of the Lincoln, Neb. area (Floyd estimates it has about 70 percent of the market), the other major carriers haven’t seen the need to participate in the DAS; instead, U.S. Cellular built a platform for macro antennas inside the north scoreboard area, and AT&T and Sprint use that area for similar deployments. For backhaul bandwidth for the Wi-Fi, Chisea said Nebraska has one circuit that transmits between 1.5 and 2 Gbps, along with a backup circuit that can carry 500 Mbps of traffic.

Children of the corn get ready for game day

And all those circuits and antennas got a free stress test during Nebraska’s first scheduled game of the season, a Sept. 1 contest against Akron that was cancelled almost immediately after kickoff when severe thunderstorms moved into the area. While the fans didn’t get to see any football, according to Floyd many stuck around for a considerable amount of time, using a full regular-game amount of wireless data — 6.3 TB of Wi-Fi — doing things like taking live Facebook Live video streams of the storm.

“If you looked at the network stream that day it was absolutely full,” Floyd said. For the Colorado game (a 33-28 Colorado victory), Nebraska reported 6.2 TB of Wi-Fi data used, with 34,728 peak concurrent connections on a day with 89,853 announced attendance. The top Wi-Fi game so far for Memorial Stadium, a 7.0 TB mark recorded on Sept. 2, 2017, saw 36,892 peak concurrent connections for a game with 90,171 in attendance. Nebraska saw an average of 5.93 TB and 31,115 peak concurrent connections per game in 2017, according to statistics provided to us by the school. An Oct. 7, 2017 game against Wisconsin also saw 6.3 TB of Wi-Fi data used.

With a constant attention to detail and a devotion to good network performance (during the Colorado game, MSR saw the Nebraska IT staff identify and fix a Wi-Fi network configuration issue that briefly impacted upload speeds) the Nebraska IT staff treats its stadium networks like a coach treats a team, always looking for ways to improve. So no matter what happens on the field, the faithful fans who fill the venue every game day can rest assured that if and when they want to use their mobile devices to connect, the Memorial Stadium networks will take them wherever they want to go.

More pictures from our visit below. Please download your free copy of our most recent Stadium Tech Report for all our photos from our Nebraska visit!

Lots of connectivity atop east stands makes for an easy upload of selfies

A look at one of the wrap-around video boards serving the north stands

Cisco Vision at work on concession stand menu displays

Artsy panoramic view from the north seats

Wi-Fi upgrade producing solid results for Denver Broncos at Mile High

A fan walks by a railing wireless enclosure in the upper deck of Broncos Stadium at Mile High during the Oct. 1 game against the Kansas City Chiefs. Credit all photos: Paul Kapustka, MSR (click on any picture for a larger image)

As the Denver Broncos’ Wi-Fi network upgrade nears its final steps of completion, solid coverage around the venue now known as Broncos Stadium at Mile High is producing Wi-Fi data totals averaging more than 6 terabytes per game, according to statistics from the team.

During a recent game-day visit to Mile High, Mobile Sports Report got consistent high-bandwidth readings for Wi-Fi throughout the venue, and into the parking lots as well. Multiple speed tests recorded bandwidth marks in the high double-digits of megabits per second, even at the top reaches of the stands as well as in other hard-to-cover areas, like concourses and plazas.

And even as Russ Trainor, Broncos’ senior vice president for information technology, and his networking team put the final tuning touches on an expansion that will end with somewhere near 1,500 Cisco Wi-Fi APs installed throughout the building, the football (and concert) fans who have shown up lately are already finding ways to use lots of Wi-Fi data. In the first three home games of the Broncos’ current regular season, Trainor said the Wi-Fi network has seen total single-day usage numbers of 6.4 TB, 6.3 TB and 6.2 TB, the latter coming during the exciting Monday Night Football game Oct. 1 versus the Kansas City Chiefs.

More APs coming for gate areas, concourses

“We still have a few more APs to add,” said Trainor in a quick interview during the Chiefs game, which MSR attended. And while Trainor added that the team is also planning to step up its promotion of the network, many fans are finding it already, as proven by some other high-water marks this year that include a peak of 32,837 concurrent users during the home opener on Sept. 9; peak throughput of 10.83 Gbps on Sept. 16; and the most unique connections, 42,981, on Oct. 1.

Parking lots are well-covered at Mile High

Because many of the new APs are the new Cisco 3800 Series with two radios, Trainor is confident the Broncos Stadium network is far from maxing out.

“We still have room to grow folks onto the system, and we’ll continue to advertise that network for the fans,” Trainor said.

During our visit at the Oct. 1 game, MSR was impressed the moment we got out of our car in the parking lot, when we recorded a Wi-Fi mark of 28.3 Mbps down and 56.5 Mbps up. As a Verizon customer we were automatically connected to the stadium’s Wi-Fi network, one of the perks that came with Verizon’s investments in the Wi-Fi and DAS networks at the stadium.

Inside the premium-seating United Club area, we got a Wi-Fi mark of 48.0 Mbps / 70.3 Mbps, even as fans crowded the open dining hall during pregame. We also saw some cool new food-station kiosks along one wall, each with its own connected display for menu items as well as a touchscreen payment system (a turnkey deployment from Centerplate, Tapin2, and PingHD) that eliminated the need for additional concessions staffers.

Up on the top-level concourse we saw APs every other wall section with two antennas pointing in opposite directions, coverage that produced one mark of 31.8 Mbps / 68.2 Mbps even as fans crowded the stands to get food and drink before kickoff. According to Trainor the concourse areas will get roughly a doubling of coverage with more APs next year, to support a plan to move to more digital payment methods.

A good look at the hardened, single-cable Wi-Fi APs in the walkway ramps area. According to the Broncos these use POE (power over Ethernet), cutting down on the conduit needed.

Out in the upper-level stands (Section 541, row 5) we got a Wi-Fi mark of 36.0 Mbps / 29.6 Mbps, in an area where we could see APs pointing down on the seats from the top-level light standards as well as in railing enclosures. Some areas in the upper deck are also covered by under-seat APs, which also are used in the south end zone stands where there is no overhang infrastructure.

We also got good connectivity in an often overlooked area, the walkway ramps and escalators behind the seats, where the Broncos installed some APs that use power over Ethernet and weather-hardened enclosures since those areas are more open to weather. While riding up on an escalator we not only stayed connected but got a test mark of 26.4 Mbps / 37.6 Mbps.

Keeping crowds of fans connected

In perhaps one of the biggest stress tests we could find, the Mile High Wi-Fi had no problem keeping fans connected. Just before halftime we planted ourselves on the outdoor plaza behind the south stands, and waited for fans to crowd the area during the break. With a Wi-Fi mark of 38.4 Mbps / 35.7 Mbps second five minutes into the halftime break, we were still able to easily view video highlights of the first half even as everyone around us was using their phones to check email or to connect with friends and family.

As the second-half kickoff neared, we walked into the main concourse underneath the west stands and still stayed solidly connected, with a mark of 33.0 Mbps / 59.1 Mbps in the middle of a thick crowd of fans who were either waiting for concessions or walking back to their seats.

With a high-water mark of 8.1 TB for a Taylor Swift concert earlier this spring, the new Wi-Fi network in Broncos Stadium at Mile High showed that it’s more than ready for big games or other big events. Some more photos from our visit below!

Nothing like Monday Night Football!

Fans gather on the south stands plaza during halftime

Close-up of an AP install on the back wall facing out into the south stands plaza

United Club dining area with single-stand kiosks in back

Single-stand food kiosk with its own display and self-service payment terminal (from PingHD)

AP deployment on top-level concourse

AP deployment (on post) in lower concourse area

Paying for beer with a fingerprint gets thumbs-up at Seattle’s CenturyLink Field

A fan at a Seattle Seahawks game pays for concessions using his fingerprint, via the Clear system. Credit all photos: David Kapustka, MSR (click on any picture for a larger image)

Seattle football and soccer fans are giving a big thumbs-up to a new concessions system at CenturyLink Field that lets them buy a beer or other items simply by tapping their fingerprint at payment time.

Clear, the same firm that gives travelers a way to pay for access to faster security lines at airports, is now moving into sports venues with a free version of its plan to let fans enter stadiums via special “Clear” lines. In Seattle, Clear and the Seahawks and Sounders are also testing a point-of-sale system where registered Clear users can pay for concessions and be age-verified by simply tapping their finger on a special concession-stand device. Currently, the system is only in use at four concession stands at CenturyLink but Seattle network executives said there are plans to expand the offering as the seasons progress. The system was also used earlier this season at the Seattle Mariners’ home, Safeco Field.

With more than 1,500 football and soccer fans having signed up for Clear at the stadium through the first week of October, Clear and CenturyLink are now seeing an average of around 1,000 fans using Clear to enter the stadium per football game and 200-plus similar verifications at Seattle Sounders games, according to statistics provided to MSR by Chip Suttles, vice president of technology for the Seahawks. The stadium started offering the service this preseason for both the NFL and MLS events. Fans who had previously signed up for Clear either at airports or online can use that same membership to enter the stadium.

The workings of the concession system are pretty simple: Once a user signs up for Clear — which requires personal data including age and a valid credit card — the user orders food and drink at the concession stand window, then completes the transaction with a fingertip tap in a special counter device. The biometrics confirm both that a user is old enough to purchase alcohol, and has a valid credit card to bill, eliminating the need for personal eyewitness verification of I.D. and the time needed to transact via credit card or cash.

At the Seahawks’ Oct. 7 home game against the Los Angeles Rams, another 199 fans enrolled for the Clear system on-site, and 911 fans used Clear to get into the venue, according to Suttles. The Clear system was used for 239 concession transactions at the game.

Speeding up the concessions lines

Fans could sign up for Clear inside and outside CenturyLink Field.


While the numbers may seem small right now, the promise of using technology to produce much faster concessions transactions are a welcome beginning to an area of stadium operations that in many places seems stuck in the far past, with cash transactions and counter staffers who take orders, fulfill them and then take payments.

“We are always looking for new, innovative ways to enhance the fan experience,” said Suttles, who said feedback so far from Seahawks and Sounders fans has been overwhelmingly positive. David Kapustka, Seattle Bureau Chief for Mobile Sports Report, attended the Seahawks’ Sept. 23 home game against the Dallas Cowboys and did an on-site test of the Clear system, and not just for the free beer Clear was offering as a sign-up promotion.

Once signed up for the system, Kapustka reported that the concession-stand finger-scan interaction “took less than a minute,” though there was some waiting beforehand to order since the Clear payment lanes share space with regular ordering and payment lanes at the two stands where the Clear service was offered that day.

The only drawbacks Kapustka saw for the Clear operation had mainly to do with its popularity, as a long line of fans queued up before the game to sign up at a Clear kiosk, ironically causing some delay for fans getting into the stadium. Once inside, one request Kapustka heard from fans was to have more Clear-enabled lines, feedback that Clear and the network folks are probably glad to hear. (More photos from our visit below)

Like many venues, CenturyLink Field has long lines for entry security measures

The Clear sign-up kiosk outside the stadium

A long line before the game started to sign up for Clear

One of the Clear-enabled concession stands at CenturyLink Field. Note the non-existent line at the Clear lane

Another fan taps a fingertip to pay

Good promotion

There’s good Wi-Fi at CenturyLink too

Cubs adding Wi-Fi to Wrigley Field wireless mix

Wi-Fi APs can be seen on the overhang above Wrigley Field’s upper deck seating. Credit all photos: Paul Kapustka, MSR (click on any picture for a larger image)

After waiting 108 years for a championship, Cubs fans are getting much more from their team these days, especially when it comes to technology upgrades at Wrigley Field. Recent years have seen a complete renovation of the venerable bleachers, including big video screens in both left and right field, as well as a full-stadium distributed antenna system (DAS) for enhanced celluar connectivity that went live at the start of this year.

And while the Cubs were eliminated from the playoffs this week in a Wild Card loss to the Colorado Rockies, the Cubs in the offseason will continue this summer’s process of adding Wi-Fi everywhere they can inside the Friendly Confines, after more planned offseason stadium construction will force the club to move some equipment installed earlier this year.

While some Wi-Fi APs were live in the upper deck seating section as well as mounted on overhangs covering the stadium’s terrace-level seats this season, a planned installation of under-seat Wi-Fi AP locations is currently on hold, as the Cubs continue to evaluate how best to proceed for some of the tougher-to-cover seating areas. Wi-Fi coverage is already operative, however, for back-of-house operations, as well as in fan-facing areas on the outdoor Gallagher Plaza and the Zachary Hotel next door.

Continuing challenges with construction

Editor’s note: This profile is from our latest STADIUM TECH REPORT, an in-depth look at successful deployments of stadium technology. Included with this report is a profile of Wi-Fi at Nebraska’s Memorial Stadium, a sneak peek at Milwaukee’s new Fiserv Forum, and a profile of the new DAS at StubHub Center! DOWNLOAD YOUR FREE COPY now!

First announced in 2015, the plan to bring both DAS and Wi-Fi to Wrigley has been challenged almost since its inception by the team’s ambitious plan to renovate many parts of a stadium that was originally constructed in 1914. The multi-phase physical construction project included the bleacher expansion, the creation of a hotel, office building and park on the stadium’s west side, new club spaces and (still to come) expanded suites and an upper-deck concourse. Of course the entire plan got immediately sidetracked by the team’s historic run to the 2016 World Series title.

Wi-Fi antennas pointed forward and back to cover upper seating areas

While having construction delayed by winning your first crown in over 100 years is not a bad problem to have, the team’s string of extended seasons (the Cubs have made it to the NLCS the past three years, meaning baseball deep into October) has played continual havoc with the renovation plans, since winter in Chicago isn’t often friendly to construction activities. Originally scheduled to appear in 2017, the DAS wasn’t built until this past offseason, and even though it is running well now (our most recent visit saw speedtests in many locations well into the 20+ Mbps range for both download and upload) a good portion of the DAS antennas will also have to be relocated this offseason because of more construction plans.

The Wi-Fi network, which the Cubs are building with gear from Extreme Networks, felt even more of the pain from this past year’s main construction project, which saw the entire lower bowl of Wrigley get removed so crews could dig about 60 feet deep to build under-stand club areas, one of which opened for this season. Those clubs, including more that are scheduled to open for the 2019 season, sit directly below the seating area that was scheduled to get under-seat Wi-Fi deployments, further complicating and delaying the installation.

For the lower main seating bowl and for the bleachers, the problem for Wi-Fi in those seating areas is the complete lack of overhead structures, or of any aisles with railings, to mount antennas. While DAS antennas are able to cover those regions from above and behind, a good Wi-Fi design would need an under-seat deployment, which is what the Cubs and Extreme had planned for.

Andrew McIntyre, vice president of technology for the Chicago Cubs, talked with MSR during a late-August visit and said that while he thinks the club will eventually have to do some amount of under-seat antenna locations — if not for Wi-Fi, then eventually for 5G cellular support — the plan from earlier this year to put Wi-Fi under-seat during this summer is shelved for the time being.

“We just have to make sure the structural integrity [of the lower seating slab] is not challenged,” said McIntyre. Since a good part of any under-seat Wi-Fi deployment in the lower bowl would require work above the club-space ceilings, it would take extra time that’s simply not available between baseball games and other events like concerts.

Having to move gear one more time

In the upper deck seating sections at Wrigley there are no such impediments to Wi-Fi AP location, with many easy mounting points up in the roof infrastructure. With a wide concourse in the middle of the upper and lower sections, many APs required only a scissor lift for installation, McIntyre said.

Wi-Fi AP covering an entry gate

The easily viewable APs have their accompanying antennas tilted either forward or backward to cover the two separate seating sections. Even though McIntyre and the Cubs are purposely throttling the unannounced Wi-Fi network’s speeds to a top mark of around 7.5 Mbps for both download and upload until the network is complete, MSR was able to get strong Wi-Fi responses everywhere we walked in the upper deck, as well as in the lower terrace seating areas, which are below the upper deck sections.

On the terrace level there are basically three rows of DAS and Wi-Fi gear, one in the back along the rear concourse, one in the middle of the roof to cover most of the seating and another out at the edge toward the field, to cover seats below there. Unfortunately, many of the devices in this area for both networks will need to be removed and replaced this upcoming offseason when the final phase of Wrigley’s renovation will see the premium suite areas extended further back, which will require construction work on their floors, where the antennas are currently mounted.

Tradeoffs part of playing in an icon

Like any networking pro, McIntyre would prefer to see his projects completed as thought out, but he is also a realist who knows that trying to do anything architecturally inside a beloved historical icon will eventually involve tradeoffs.

Take the center part of the right-field bleachers, which right now is somewhat less covered by the DAS simply because there’s no place on the back wall to mount antennas. Since anything placed there would be in view of passers-by on Sheffield Avenue, McIntyre said due to historic-building regulations the Cubs would need to ask for permission to build any new structures.

“It’s a never-ending challenge, and we fight as hard as we can [to get technology deployed],” McIntyre said. On the topic of incomplete Wi-Fi coverage, he noted that the DAS was designed to cover “100 percent” of fan connectivity needs, with the Wi-Fi being a complementary service.

At the very least, the new network means that more fans will have an easier time connecting in whatever way they need to, while enjoying baseball at one of the world’s most beloved venues.

“In the end, it’s all about delivering the best possible experience for fans,” said McIntyre.

Night game at the world’s best ballpark