Eagles fans use 10.86 TB of Wi-Fi at season opener

Lincoln Financial Field, home of the Super Bowl champion Philadelphia Eagles. Credit: Philadelphia Eagles

In their first regular season home game as defending Super Bowl champions, the Philadelphia Eagles saw their fans use 10.86 terabytes of Wi-Fi data at Lincoln Financial Field, the third-largest single-day total of Wi-Fi usage, trailing only the last two Super Bowls.

According to figures provided to Mobile Sports Report by the Eagles, an eye-opening 47,274 unique devices connected to the network at some point during the Eagles’ 18-12 victory over the Atlanta Falcons on Sept. 6, out of 69,696 in announced attendance. John Pawling, the Eagles’ vice president for information technology, also said the Eagles saw a peak concurrent connection of 36,829 devices on the Wi-Fi network, traffic that at one point “briefly maxed out” the Comcast-provided 10 Gbps backbone pipe that supports the stadium’s Wi-Fi network.

Since the night game was the NFL season opener and included the Eagles’ Super Bowl celebration ceremonies, Pawling expected a high amount of network traffic — they did, after all, see 8.76 TB of Wi-Fi used at the NFC Championship game back in January — but admitted the end result left him and his team “somewhat quite surprised.” One element that might have contributed to additional traffic was a pregame weather delay, time most likely spent online as fans waited for action to commence.

Everest network up to the test

An Everest Wi-Fi antenna points down at the stands. Credit: Everest Networks

The Sept. 6 game marked the start of the second full year for Lincoln Financial Field’s new Wi-Fi network, which uses gear from Everest Networks, a company previously owned by Panasonic before being divested earlier this year. While Pawling said that the business of Everest leaving Panasonic caused “a little concern” last year, he said that from a technical perspective the Eagles “are dealing with the same people” at Everest as they did at Panasonic, and that there have been no issues that affected the network’s performance.

“It’s business as usual,” Pawling said. “It [the network] is rock solid. We’re very happy with it.”

Pawling said that the Eagles chose Everest a couple years ago during what he called a standard refresh review. Previously, the Eagles had used Extreme Networks gear for a Wi-Fi network put in place in 2013.

“We tend to look at 5 years as a technology’s horizon, and it was time to evaluate what was in the marketplace,” said Pawling. With its new design that puts four radios into a single AP and new antenna technology that theoretically has a farther reach than older equipment, the Panasonic/Everest gear won the Eagles’ bid.

“We did some tests with it [the Everest gear] and it seemed to handle things without a problem,” Pawling said. “We felt it fit our needs the best.”

Only 5 GHz in the bowl

Another Everest AP deployment. Credit: Everest Networks

According to Pawling, Lincoln Financial Field now has 683 Everest APs covering the entire building, a lower AP number than most venues that size because of the multiple radios in most units. Pawling said the entire deployment is top-down, and that the Eagles aren’t even using the 2.4 GHz radio in most of the Everest APs since the team only uses 5 GHz channels for the bowl. (The multiple-radio Everest APs have three 5 GHz radios and one 2.4 GHz radio.)

“It’s a plus, absolutely,” to have three radios in each AP, Pawling said, citing the reduced time needed to deploy fewer APs.

While the NFL opener now joins the top three in our unofficial list of top Wi-Fi events, we expect this list to change rapidly this year as it seems like the surge in mobile bandwidth demands at big events is still increasing rapidly. We can only imagine what might happen if Taylor Swift plays a halftime show at a big football game, but we can guess it would be a workout for any network currently in place.

THE MSR TOP 14 FOR WI-FI

1. Super Bowl 52, U.S. Bank Stadium, Minneapolis, Minn., Feb. 4, 2018: Wi-Fi: 16.31 TB
2. Super Bowl 51, NRG Stadium, Houston, Feb. 5, 2017: Wi-Fi: 11.8 TB
3. Atlanta Falcons vs. Philadelphia Eagles, Lincoln Financial Field, Philadelphia, Pa., Sept. 6, 2018: Wi-Fi: 10.86 TB
4. Super Bowl 50, Levi’s Stadium, Santa Clara, Calif., Feb. 7, 2016: Wi-Fi: 10.1 TB
5. Taylor Swift Reputation Tour, Gillette Stadium, Foxborough, Mass., July 27, 2018: Wi-Fi: 9.76 TB
6. Minnesota Vikings vs. Philadelphia Eagles, NFC Championship Game, Lincoln Financial Field, Philadelphia, Pa., Jan. 21, 2018: Wi-Fi: 8.76 TB
7. Jacksonville Jaguars vs. New England Patriots, AFC Championship Game, Gillette Stadium, Foxborough, Mass., Jan. 21, 2018: Wi-Fi: 8.53 TB
8. Taylor Swift Reputation Tour, Broncos Stadium at Mile High, May 25, 2018: Wi-Fi: 8.1 TB
9. Kansas City Chiefs vs. New England Patriots, Gillette Stadium, Foxborough, Mass., Sept. 7, 2017: Wi-Fi: 8.08 TB
10. Green Bay Packers vs. Dallas Cowboys, Divisional Playoffs, AT&T Stadium, Arlington, Texas, Jan. 15, 2017: Wi-Fi: 7.25 TB
11. (tie) Southern California vs. Notre Dame, Notre Dame Stadium, South Bend, Ind., Oct. 21, 2017: 7.0 TB
Arkansas State vs. Nebraska, Memorial Stadium, Lincoln, Neb., Sept 2, 2017: Wi-Fi: 7.0 TB
12. WrestleMania 32, AT&T Stadium, Arlington, Texas, April 3, 2016: Wi-Fi: 6.77 TB
13. Wisconsin vs. Nebraska, Memorial Stadium, Lincoln, Neb., Oct. 7, 2017: Wi-Fi: 6.3 TB
14. Super Bowl 49, University of Phoenix Stadium, Glendale, Ariz., Feb. 1, 2015: Wi-Fi: 6.23 TB

New Report: Nebraska’s Memorial Stadium profile, Wrigley Wi-Fi and more!

MOBILE SPORTS REPORT is pleased to announce the Fall 2018 issue of our STADIUM TECH REPORT series, the ONLY in-depth publication created specifically for the stadium technology professional and the stadium technology marketplace.

Our string of historical in-depth profiles of successful stadium technology deployments continues with reports from large collegiate football stadiums, a new basketball arena, an old baseball stadium and a soccer stadium hosting NFL games! Download your FREE copy today!

Inside the report our editorial coverage includes:
— A full in-depth profile of the Wi-Fi network at the University of Nebraska’s Memorial Stadium, where network crews overcame challenges posed by historic architecture to bring connectivity to 90,000 fans;
— A ‘sneak peek’ inside Fiserv Forum, the new home of the NBA’s Milwaukee Bucks (and Marquette University);
Wrigley Field Wi-Fi: An in-person tour of the new Wi-Fi network being rolled out by Extreme Networks and the Cubs;
— StubHub Center DAS: An in-depth profile with in-person testing of the DAS at StubHub Center in Los Angeles, temporary home of the NFL’s LA Chargers.

Download your free copy today!

We’d like to take a quick moment to thank our sponsors, which for this issue include Mobilitie, JMA Wireless, Corning, Huber+Suhner, Cox Business, Boingo, Oberon, MatSing, and Neutral Connect Networks. Their generous sponsorship makes it possible for us to offer this content free of charge to our readers. We’d also like to welcome readers from the Inside Towers community, who may have found their way here via our ongoing partnership with the excellent publication Inside Towers. We’d also like to thank the SEAT community for your continued interest and support.

As always, we are here to hear what you have to say: Send me an email to kaps@mobilesportsreport.com and let us know what you think of our STADIUM TECH REPORT series.

Notre Dame sees 6.1 TB of Wi-Fi for Michigan game

Wi-Fi enclosure on a railing at Notre Dame Stadium. Credit: Paul Kapustka, MSR

Though it just missed making our all-time unofficial top 10 list, the Wi-Fi data total from Notre Dame’s home and season opener against Michigan still saw 6.1 terabytes of Wi-Fi data used, signifying perhaps that user demand for wireless bandwidth at big sporting events remains as strong as ever.

The Sept. 1 game at Notre Dame Stadium, a 24-17 Notre Dame victory, also saw 29,329 unique connections on the Wi-Fi network, according to statistics provided to MSR by Notre Dame. With an announced attendance of 77,622 at the game, that’s a take rate of almost 38 percent.

Notre Dame also said that it saw 22,568 peak concurrent clients on the Wi-Fi network, and had a peak throughput of 7.66 Gbps. The 6.1 TB total data use is the third-highest at Notre Dame Stadium since its AmpThink-designed Wi-Fi network (using Cisco gear) debuted last season, trailing a 6.2 TB mark recorded in a game against Georgia and a 7.0 TB mark for a game against USC.

Looking ahead, Notre Dame’s network has a possibility for big numbers when currently ranked Stanford comes to Notre Dame on Sept. 29, or when Florida State visits on Nov. 10. Anyone else with numbers to report for the new season? The list stands ready for new entrants!

THE MSR TOP 10 FOR WI-FI

1. Super Bowl 52, U.S. Bank Stadium, Minneapolis, Minn., Feb. 4, 2018: Wi-Fi: 16.31 TB
2. Super Bowl 51, NRG Stadium, Houston, Feb. 5, 2017: Wi-Fi: 11.8 TB
3. Super Bowl 50, Levi’s Stadium, Santa Clara, Calif., Feb. 7, 2016: Wi-Fi: 10.1 TB
4. Minnesota Vikings vs. Philadelphia Eagles, NFC Championship Game, Lincoln Financial Field, Philadelphia, Pa., Jan. 21, 2018: Wi-Fi: 8.76 TB
5. Kansas City Chiefs vs. New England Patriots, Gillette Stadium, Foxborough, Mass., Sept. 7, 2017: Wi-Fi: 8.08 TB
6. Green Bay Packers vs. Dallas Cowboys, Divisional Playoffs, AT&T Stadium, Arlington, Texas, Jan. 15, 2017: Wi-Fi: 7.25 TB
7. (tie) Southern California vs. Notre Dame, Notre Dame Stadium, South Bend, Ind., Oct. 21, 2017: 7.0 TB
Arkansas State vs. Nebraska, Memorial Stadium, Lincoln, Neb., Sept 2, 2017: Wi-Fi: 7.0 TB
8. WrestleMania 32, AT&T Stadium, Arlington, Texas, April 3, 2016: Wi-Fi: 6.77 TB
9. Wisconsin vs. Nebraska, Memorial Stadium, Lincoln, Neb., Oct. 7, 2017: Wi-Fi: 6.3 TB
10. Super Bowl 49, University of Phoenix Stadium, Glendale, Ariz., Feb. 1, 2015: Wi-Fi: 6.23 TB

First Look: Milwaukee has a gem in Fiserv Forum

The front of Fiserv Forum, with the new Milwaukee Bucks logo ready for fan selfies. Credit all photos: Paul Kapustka, MSR (click on any photo for a larger image)

With its first event scheduled for next week, Fiserv Forum, Milwaukee’s shiny new basketball and concert arena, is definitely ready for the spotlight as a sneak-peek tour by Mobile Sports Report this past week revealed a state-of-the-art stadium with great technology and pleasing aesthetic touches that should wow fans of pro and college basketball, concerts and other events for years to come.

While MSR plans to circle back soon for some more in-depth reporting and live testing of the stadium’s Wi-Fi and DAS networks, and closer looks at the digital displays in action, our short tour of the Milwaukee Bucks’ new home made it clear that the designers and builders of Fiserv Forum definitely learned from what others had done before them, and then advanced things in many areas.

Smart touches on the networking side like small Wi-Fi antennas in the railings and clever use of overhead Wi-Fi enclosures as seating signage show a dual commitment to getting the tech right while also paying attention to aesthetics, sometimes a challenge that falls short on one side or the other. Other interesting twists include an array of TV screens and other displays underneath the main large video board, so that fans in courtside seats have their own comfortable way to view replays and other information.

Railing Wi-Fi antenna enclosure in the lower bowl

The visual fan experience at Fiserv Forum starts, of course, with the stadium’s unique outside design, which either looks like a breaking wave or part of a beer barrel, depending on your view and sense of artistic license. The venue also uses architectural twists to provide an assortment of exciting views, with the top-level Panorama Club giving any ticket holder an eagle’s-eye view of the court as well as a spectacular view to downtown Milwaukee, courtesy of an outside deck.

Stay tuned for more MSR reporting on Fiserv Forum’s technology later this fall, including the Cisco Wi-Fi network with its 577 APs (most of which are the two-radio version) and Cisco Vision digital display deployment; cellular infrastructure from ExteNet and JMA; the LED banners and the huge Daktronics display; and live testing of the across-the-street beer garden scheduled to be open in time for Oktoberfest. Prosit and congrats to the Bucks and Fiserv. Some selected photos from our visit below (watch for more photos and more info in our upcoming Fall issue of the STADIUM TECH REPORT).

Artsy panoramic view of the front of Fiserv Forum

Inside the front door, the atrium soars up on both sides of the building

A full-court view from the Panorama Club (Marquette University will also use the stadium)

Looking up at the Panorama Club

The north side of the stadium, as seen from the attached parking structure

The section number sign doubles as a Wi-Fi AP enclosure

Construction continues on the next-door beer garden and entertainment area

View of the beer garden and entertainment area from the Panorama Club outside deck. The front two structures will house a brewpub and a Punch Bowl Social outlet

A look at the display (and wireless) technology mounted underneath the main video board

Concession displays

The Bradley Center, left, will soon be demolished, ceding the stage to Fiserv Forum

Fear the deer, but enjoy the beer

LAFC scores technology hat trick at Banc of California Stadium

Banc of California Stadium, the new home of the Los Angeles Football Club. Credit all photos: Terry Sweeney, MSR (click on any photo for a larger image)

There’s an elegance to the advancing striker – the foot work, feints, arc of the kick – as they target the opponent’s goal. For the Los Angeles Football Club, that elegance gets reflected back in its newly christened home field, Banc of California Stadium, with its graceful lines and minimalist design, plus visibility and a connection to the field rivaling venues half its size.

LAFC, one of Major League Soccer’s newest expansion teams, had a particular sort of experience in mind for fans inside the venue, with its capacity of 22,000. The steeply pitched stands create an intimate sporting and entertainment space. Multiple clubs, suites and concession areas are there to satisfy food and beverage desires. Team owners were equally adamant about having top-notch technology, according to Christian Lau, vice president of information technology for LAFC, especially where wireless networking was concerned. The requirement was for “unprecedented coverage,” he added. “We wanted to avoid doing any retrofitting for at least five years.”

Opened in April, LAFC’s gleaming new stadium sits adjacent to the Los Angeles Coliseum (home to USC football, and to the NFL’s Rams, at least for now), replacing what used to be the Los Angeles Sports Arena. That structure was demolished in early 2016 and LAFC’s lengthy list of owners (Peter Guber, Magic Johnson, Will Ferrell and Mia Hamm, to name just a few of the sports and entertainment luminaries with a stake in the team) set the timer for April 29, 2018, LAFC’s first home game for its inaugural season.

Construction crews worked relentlessly to meet the deadline; the venue was ready one month early, thanks to good planning and construction crews putting in 16-hour days to be ready for BofC Stadium’s debut. On April 29, the gates opened and a new era had begun with the ‘hat trick’ of a fiber backbone, solid wireless coverage and an advanced app strategy.

The optics of LAFC networking

Editor’s note: This profile is from our latest STADIUM TECH REPORT, an in-depth look at successful deployments of stadium technology. Included with this report is a profile of a new MatSing ball DAS deployment at Amalie Arena, a new under-seat DAS deployment for the San Francisco Giants at AT&T Park, and a look at the new DAS at Wrigley Field! DOWNLOAD YOUR FREE COPY now!

No doubt where you are at. Welcome to LA… FC.

The foundation for LAFC’s networking is a gigabit passive optical network (GPON) backbone with two chassis, plus fiber links from two service providers, AT&T and Crown Castle. The stadium backbone is 10-Gbps fiber with 100-Gbps dark fiber in place, Lau explained. LAFC is one of just a few sporting venues using GPON, along with Mercedes-Benz Stadium in Atlanta, and Texas A&M’s Kyle Field in College Station. Perhaps not coincidentally, the technology contractor for all three projects was IBM.

Wi-Fi was an obvious requirement for BofC Stadium; back-of-the-house networks support ticketing processes at the gates, along with POS applications and LAFC administrative needs. Fan-facing Wi-Fi (“LAFC Guest”) blankets the venue with 487 access points; Lau’s leaving open the door to add more APs as requirements dictate. About 60 percent of the existing APs are installed under seats in the stands. Ruckus Networks is the Wi-Fi AP vendor and helped with system engineering and tuning.

While engineered for 70,000 users, the venue’s Wi-Fi has been averaging about 8,700 simultaneous users, according to Lau. The LAFC Guest network has no landing page since at some venues, loading times for landing pages can be long, leading to frustrated users abandoning the Wi-Fi. Users have also come to consider Wi-Fi a de facto amenity, so LAFC wanted to ensure its guest Wi-Fi network was easily and quickly accessible, Lau said.

The DAS details

On the cellular side, LAFC called on wireless services and engineering firm Mobilitie to pull together the distributed antenna system (DAS) for BofC Stadium. The venue’s DAS network consists of 25 zones powered by Ericsson gear; there are 160 antennas and over 7 miles of cabling to handle nearly 1.5 million square feet of DAS coverage.

Wireless gear covers the concessions areas

All four of the major wireless carriers — AT&T, Verizon, T-Mobile and Sprint – have signed up for BofC’s DAS network. Verizon was on air for the first game; Sprint was scheduled to fully integrate into the DAS network by the end of June, according to Stephanie Gray, senior director, wireless coverage solutions for Mobilitie.

LAFC was looking something transformative in its use of technology that would set BofC stadium apart from other stadiums, Gray told Mobile Sports Report. LAFC wanted seamless wireless especially in transition zones, part of strict requirements for the DAS network.

“They wanted a high percentage of coverage throughout the venue, particularly where people are using SeatGeek and wireless/paperless ticketing at the gates,” she explained. “We needed optimum coverage that could handle the stadium under load.”

Mobilitie brought engineering know-how to deal with the inevitable onsite quirks unique to every venue. In the case of BofC Stadium, the overall design aesthetic is modern and slick. The ceiling materials in many parts of the stadium – clubs, suites and some concession areas — are sheathed in metal, which presents an RF propagation challenge for RF, reducing signal strength.

On-field DAS coverage was also challenging, according to Jamie Witherspoon, director, technical solutions, for Mobilitie. Antennas had to be mounted on stadium trusses before the trusses were craned into place, an unusual technical cart-before-the-horse process. The reason? Cherry-picker equipment couldn’t be on the field or its freshly laid sod to adjust DAS antennas. In addition, Witherspoon reported lots of negotiations with the architecture firm, Gensler, to ensure the DAS antennas were as unobtrusive as possible and to preserve the stadium’s design aesthetic.

“With DAS, we’re more accustomed to building out a pre-existing venue, coming in after the fact,” Witherspoon explained. “This was brand new construction, so we had to work around multiple construction teams.”

Bandwidth snapshots

Mobile Sports Report put the fan-facing Wi-Fi and DAS to the test at BofC Stadium’s opening day, a match between LAFC and the Seattle Sounders. We sampled upload and download speeds around the stadium using the Speedtest app to measure performance. All our tests are only from Verizon’s services inside the venue.

Underseat mounts for Wi-Fi

In general, the BofC wireless services appear well engineered and cover the stadium’s common areas effectively. As to be expected, bandwidth performance was higher in the areas around the suites and clubs, where Wi-Fi downloads clocked in anywhere from 12.38 Mbps in the Sunset Loge on the west side of the stadium to 15.26 Mbps in the Founder’s Club. Wi-Fi upload speeds came in at 63.92 Mbps and 71.94 Mbps, respectively, the highest speeds measured in our tests at BofC Stadium.

Verizon’s DAS wasn’t as fast as the guest Wi-Fi. Highest DAS download speed at the south concessions was 37.67 Mbps; Section 123 on the southern side of the bowl came in at 35.43 Mbps. Highest upload speed for DAS service was 21.42 Mbps in the southeast concession area, followed by 20.92 Mbps around the southwest concessions.

A couple areas were less robust from a wireless bandwidth perspective. The DAS performance in the concession area outside the Figueroa Club on the east side of the stadium measured 9.4 Mbps download/10.97 Mbps upload; guest Wi-Fi in the west concessions area came in at 8.58 Mbps/1.93 Mbps, while Wi-Fi in the south concession wasn’t much better at 8.27 Mbps/1.98 Mbps. But generally, the guest Wi-Fi outperformed Verizon’s DAS and most Wi-Fi download/upload speeds were in the double-digits of megabits per second.

Prepping the LAFC app

LAFC worked with mobile integrator Venuetize to build out the team’s app, using the MLS team app template as its foundation. As a new team and one that started its season with a succession of away games, there was no reason to have stadium-based features in the app’s first iteration, said Lou Fontana, vice president of project management for Venuetize. The earliest iteration of the LAFC app concentrated more on content pieces, followed by the BofC Stadium-specific features.

LAFC’s app features both mobile ticketing and a sophisticated digital wallet for making onsite purchases for food or team merchandise. LAFC’s Lau volunteered that the organization is looking to have totally digital ticketing by 2019 – no paper, no PDFs to print out. Venuetize did some backend integration with payment processing partner Vantive; the ticketing part of the app works with ticket marketplace and aggregator SeatGeek.

Wi-Fi APs point down from the rafters

The LAFC app also uses and artificial intelligence-powered chatbot named Otto to help with stadium info, developed by Satis.fy. A future iteration of Otto will take it out of the Web’s view and make it a native view, incorporating elastic search. “That will enable fans to ask about players and the team schedule, and will replace search function in the app,” Fontana said, adding the upgrade could come sometime this summer.

The current version of the app has video, served up from MLS’s site. Immediate replay is something Venuetize will work on with LAFC. “When is the video content source available? That’s an issue,” Fontana said, adding that scoring plays make it out of the MLS server within about 25 minutes. While Venuetize could take that content and make it native, it’s not a top priority for the team at the moment.

BofC Stadium has installed Bluetooth beacon technology. “We haven’t gone through process of dialing in beacons, but wayfinding and navigation are on the list” for the LAFC app, Fontana said.

The integrator is also looking at GameChanger MVP, an augmented reality game developer, for a scoreboard game to fold in. “AR gaming will be the next interesting thing” for sports apps generally, according to Fontana.

First CBRS steps: Boingo deploys test network at Dallas’ Love Field

Even though its regulatory status is still uncertain, the untapped promise of the spectrum band known as CBRS is already spurring public technology trials, including one announced by Boingo Wireless today that will be used to test back-of-house business applications at Love Field airport in Dallas.

CBRS, also known as Citizens Broadband Radio Service, is the acronym shorthand for a 150 MHz-wide swath of wireless spectrum at the 3.5 GHz range that can support communications using the LTE standard. While the final rules for CBRS use in the United States are still pending final FCC approval, the expected availability of the spectrum sometime soon has service providers, gear vendors and other interested parties scrambling to get the technology up and running to kick the tires ahead of any commercial offerings. Like Wi-Fi, the CBRS spectrum will essentially be free to use, making it an potentially attractive space for providers of wireless services to large public venues and stadiums.

In Boingo’s case, what’s different about its trial is that it has partnered with the tech team at Love Field not to offer any services airport travelers might notice, but instead mainly to “push the envelope” on CBRS networking, according to Derek Peterson, Boingo’s chief technology officer.

With FCC permission to test devices in the CBRS spectrum, Boingo and the Love Field team are “taking advantage of [the test approval] to get used to CBRS, to take a first stab at it,” said Peterson in a phone interview.

Though widespread support for the radio chips necessary to connect via 3.5 GHz bandwidth is not yet available, Peterson said Boingo was able to find a mix of phones, dongles and other devices to be able to start playing around with the spectrum in a live environment. Verizon, one of the wireless carriers aggressively pursuing CBRS, has publicly said it expects to see CBRS-capable devices out before the end of the calendar year.