Eagles fans use 10.86 TB of Wi-Fi at season opener

Lincoln Financial Field, home of the Super Bowl champion Philadelphia Eagles. Credit: Philadelphia Eagles

In their first regular season home game as defending Super Bowl champions, the Philadelphia Eagles saw their fans use 10.86 terabytes of Wi-Fi data at Lincoln Financial Field, the third-largest single-day total of Wi-Fi usage, trailing only the last two Super Bowls.

According to figures provided to Mobile Sports Report by the Eagles, an eye-opening 47,274 unique devices connected to the network at some point during the Eagles’ 18-12 victory over the Atlanta Falcons on Sept. 6, out of 69,696 in announced attendance. John Pawling, the Eagles’ vice president for information technology, also said the Eagles saw a peak concurrent connection of 36,829 devices on the Wi-Fi network, traffic that at one point “briefly maxed out” the Comcast-provided 10 Gbps backbone pipe that supports the stadium’s Wi-Fi network.

Since the night game was the NFL season opener and included the Eagles’ Super Bowl celebration ceremonies, Pawling expected a high amount of network traffic — they did, after all, see 8.76 TB of Wi-Fi used at the NFC Championship game back in January — but admitted the end result left him and his team “somewhat quite surprised.” One element that might have contributed to additional traffic was a pregame weather delay, time most likely spent online as fans waited for action to commence.

Everest network up to the test

An Everest Wi-Fi antenna points down at the stands. Credit: Everest Networks

The Sept. 6 game marked the start of the second full year for Lincoln Financial Field’s new Wi-Fi network, which uses gear from Everest Networks, a company previously owned by Panasonic before being divested earlier this year. While Pawling said that the business of Everest leaving Panasonic caused “a little concern” last year, he said that from a technical perspective the Eagles “are dealing with the same people” at Everest as they did at Panasonic, and that there have been no issues that affected the network’s performance.

“It’s business as usual,” Pawling said. “It [the network] is rock solid. We’re very happy with it.”

Pawling said that the Eagles chose Everest a couple years ago during what he called a standard refresh review. Previously, the Eagles had used Extreme Networks gear for a Wi-Fi network put in place in 2013.

“We tend to look at 5 years as a technology’s horizon, and it was time to evaluate what was in the marketplace,” said Pawling. With its new design that puts four radios into a single AP and new antenna technology that theoretically has a farther reach than older equipment, the Panasonic/Everest gear won the Eagles’ bid.

“We did some tests with it [the Everest gear] and it seemed to handle things without a problem,” Pawling said. “We felt it fit our needs the best.”

Only 5 GHz in the bowl

Another Everest AP deployment. Credit: Everest Networks

According to Pawling, Lincoln Financial Field now has 683 Everest APs covering the entire building, a lower AP number than most venues that size because of the multiple radios in most units. Pawling said the entire deployment is top-down, and that the Eagles aren’t even using the 2.4 GHz radio in most of the Everest APs since the team only uses 5 GHz channels for the bowl. (The multiple-radio Everest APs have three 5 GHz radios and one 2.4 GHz radio.)

“It’s a plus, absolutely,” to have three radios in each AP, Pawling said, citing the reduced time needed to deploy fewer APs.

While the NFL opener now joins the top three in our unofficial list of top Wi-Fi events, we expect this list to change rapidly this year as it seems like the surge in mobile bandwidth demands at big events is still increasing rapidly. We can only imagine what might happen if Taylor Swift plays a halftime show at a big football game, but we can guess it would be a workout for any network currently in place.

THE MSR TOP 14 FOR WI-FI

1. Super Bowl 52, U.S. Bank Stadium, Minneapolis, Minn., Feb. 4, 2018: Wi-Fi: 16.31 TB
2. Super Bowl 51, NRG Stadium, Houston, Feb. 5, 2017: Wi-Fi: 11.8 TB
3. Atlanta Falcons vs. Philadelphia Eagles, Lincoln Financial Field, Philadelphia, Pa., Sept. 6, 2018: Wi-Fi: 10.86 TB
4. Super Bowl 50, Levi’s Stadium, Santa Clara, Calif., Feb. 7, 2016: Wi-Fi: 10.1 TB
5. Taylor Swift Reputation Tour, Gillette Stadium, Foxborough, Mass., July 27, 2018: Wi-Fi: 9.76 TB
6. Minnesota Vikings vs. Philadelphia Eagles, NFC Championship Game, Lincoln Financial Field, Philadelphia, Pa., Jan. 21, 2018: Wi-Fi: 8.76 TB
7. Jacksonville Jaguars vs. New England Patriots, AFC Championship Game, Gillette Stadium, Foxborough, Mass., Jan. 21, 2018: Wi-Fi: 8.53 TB
8. Taylor Swift Reputation Tour, Broncos Stadium at Mile High, May 25, 2018: Wi-Fi: 8.1 TB
9. Kansas City Chiefs vs. New England Patriots, Gillette Stadium, Foxborough, Mass., Sept. 7, 2017: Wi-Fi: 8.08 TB
10. Green Bay Packers vs. Dallas Cowboys, Divisional Playoffs, AT&T Stadium, Arlington, Texas, Jan. 15, 2017: Wi-Fi: 7.25 TB
11. (tie) Southern California vs. Notre Dame, Notre Dame Stadium, South Bend, Ind., Oct. 21, 2017: 7.0 TB
Arkansas State vs. Nebraska, Memorial Stadium, Lincoln, Neb., Sept 2, 2017: Wi-Fi: 7.0 TB
12. WrestleMania 32, AT&T Stadium, Arlington, Texas, April 3, 2016: Wi-Fi: 6.77 TB
13. Wisconsin vs. Nebraska, Memorial Stadium, Lincoln, Neb., Oct. 7, 2017: Wi-Fi: 6.3 TB
14. Super Bowl 49, University of Phoenix Stadium, Glendale, Ariz., Feb. 1, 2015: Wi-Fi: 6.23 TB

More MatSing antennas for Amalie Arena

MatSing ball antennas seen behind championship banners at Amalie Arena. Credit all photos: MatSing (click on any photo for a larger image)

You may remember our profile from our current STADIUM TECH REPORT issue where we talked about MatSing antennas being deployed at Amalie Arena? Time for a quick update — instead of using just 20 of the big ball-shaped antennas for the new DAS, Amalie will instead have 52 MatSing antennas installed when all is said and done — a deployment that will be interesting to watch when it goes live later this fall.

Thanks to MatSing folks for the accompanying photos here of the MatSing antennas being deployed in Amalie, painted a nice shade of gray to blend in with the rooftop infrastructure. Fans may not know what the big ball shaped things are, but their cellular coverage should be good in the new AT&T-installed DAS.

Where else will we see MatSings being deployed? Independently Mobile Sports Report has learned that one integrator plans to purchase and use MatSing antennas in two arenas, one an NBA venue and the other a small-college stadium. Since the deals aren’t done we can’t name names yet but it will be interesting to watch where else MatSings end up.

Why use MatSing antennas? What sets MatSing ball antennas (also called “Luneberg Lens” antennas) apart from other wireless gear is the MatSing ball’s ability to provide a signal that can stretch across greater distances while also being highly concentrated or focused. According to MatSing its antennas can reach client devices up to 240 feet away; for music festivals, that means a MatSing antenna could be placed at the rear or sides of large crowd areas to reach customer devices where it’s unpractical to locate permanent or other portable gear. By being able to focus its communications beams tightly, a MatSing ball antenna can concentrate its energy on serving a very precise swath of real estate, as opposed to regular antennas which typically offer much less precise ways of concentrating or focusing where antenna signals go.

Lots of MatSings up in the rafters at Amalie Arena

MatSings are ready for their close-up

Lots of coverage coming from up above

Paint job helps MatSings blend in

Jared Miller leaves Falcons for Madison Square Garden

Jared Miller, former chief digital officer for the Atlanta Falcons, has moved to a new job with Madison Square Garden. Credit: Paul Kapustka, MSR


In a personnel move that may have some technological impact on the upcoming year’s Super Bowl, former Atlanta Falcons chief digital officer Jared Miller is now executive vice president and chief operating officer at Madison Square Garden Ventures, according to Miller’s LinkedIn page.

We haven’t yet spoken to any of the principals involved, so more details will have to come at a later time (maybe at next week’s SEAT conference in Dallas, where the greater world of the sports technology marketplace regularly gathers). Miller, as those who read MSR know, was the point person for all technology deployments at Mercedes-Benz Stadium, the new roost for the Falcons that opened last summer and is scheduled to host Super Bowl 53 in February, 2019.

If history is any guide, the networking teams at MBS are likely already busy preparing for the NFL’s big game — in the recent past, carriers have used the offseason before a Super Bowl date to update the DAS inside Super Bowl venues, a task likely already underway in Atlanta. What’s not known is how Miller’s departure may or may not affect technology strategy decisions, either on the DAS side or on the Wi-Fi side of things. After touring MBS during a press day last summer, MSR did not receive any network-performance updates during the 2017 football season, despite repeated requests to stadium representatives, including Miller.

Mercedes-Benz Stadium also hosted the College Football Playoff championship game this past season, but for the first time in years the stadium hosting the game did not provide Wi-Fi usage statistics.

Massive MIMO is Sprint’s path to 5G, says CTO Saw

Dr. John Saw, CTO of Sprint, at an IEEE keynote speech. Credit all photos: Sprint

Sprint chief technical officer John Saw has seen the future of cellular wireless, and according to him it was at a sports event.

“I was at the [Winter] Olympics where KT [Korea Telecom] and Intel set up the first 5G network,” said Saw in a recent phone interview. “Stadiums will be a good showplace for the capabilities of 5G. It’s pretty impressive what you can do with 5G that you can’t do today.”

Saw, who was CTO at WiMAX play Clearwire before that company became part of Sprint, will be the first to admit that the network built for the PyeongChang Olympics wasn’t “true” 5G, but said it was a good precursor. He also added that it wasn’t a cost-conscious deployment, something MSR had heard from other sources who said Intel and KT didn’t hold back when it came to spending.

“They spent a lot of money [on the network],” Saw said.

But some of the services the Olympic network was able to support included local viewing of replays using Intel’s True View technology, which gives fans the ability to watch a play or action from a 360-degree angle. While Intel has had limited deployments of the technology at some U.S. sporting events, for the Olympics Saw said they used hundreds of cameras linked over millimeter wave frequencies, which can offer very low latency.

“They needed [to have the images] in real time,” Saw said, and built the millimeter wave network to do just that. While the network “wasn’t fully compliant to the subsequent 5G standards, a lot of what they built is the forerunner to 5G,” Saw said. “It was a pretty cool showcase, and will certainly find a home in stadiums.”

No Millimeter Wave spectrum for Sprint

Editor’s note: This profile is from our latest STADIUM TECH REPORT, an in-depth look at successful deployments of stadium technology. Included with this report is a profile of a new MatSing ball DAS deployment at Amalie Arena, a new DAS for the Chicago Cubs at Wrigley Field, and a look at the networks inside the new Banc of California Stadium in Los Angeles! DOWNLOAD YOUR FREE COPY now!

Millimeter wave networks, however, won’t be part of Sprint’s early push toward 5G, said Saw. Instead, he said Sprint will concentrate on deploying “Massive MIMO” networks in its rich space of spectrum at the 2.5 GHz frequency, where Sprint controls upwards of 150 MHz of spectrum in most major U.S. metro markets.

Without trying too hard here to explain exactly how Massive MIMO works — think splitting up transmissions between mulitple antennas then using lots of compute power to bring the data back together — the key here is Sprint’s spectrum holdings, which Saw said are still only about half used.

“When we launched LTE [on the 2.5 Ghz spectrum] we used less than half the spectrum we had,” Saw said. “With 5G, we will use all the spectrum we have in market. We’ll be one of very few carriers who launch 5G in the same [spectrum] footprint [as LTE].”

With the ability to carry “four to 10 times the capacity of regular LTE,” Saw sees Massive MIMO 5G as something perfect for large public venues like stadiums and shopping malls.

Dr. John Saw

“When you have sports events with 50,000 people in the stadium, you need this kind of capacity,” Saw said. “Were building out the footprint for [5G] this year, and we’ll launch next year.”

Saw said that part of the infrastructure support for 5G networks will be different as well.

“It’s more than just speed, or more capacity. It’s more than tonnage,” Saw said. “We’ll have a different way of deploying the new network, with a more distributed core, one [with more resources] out to the edge of the network.”

Why is such equipment redistribution necessary? According to Saw, a network with more components at the edge can help with content delivery for the new bandwidth-hungry apps like virtual-reality replays.

“Say you want VR at a hockey game, where you want to give real time [replay] viewing to customers, with different camera angles,” Saw said. “You literally have to have the 5G core inside the stadiums, so it can process [the content] without having to go back to the cloud.”

Will DAS trail in the path to 5G?

One type of network Saw doesn’t see leading the way to 5G is the traditional DAS, or distributed antenna system.

“DAS is going to have to migrate to 5G,” Saw said. “It’s not going to lead the pack.”

In fact, Saw said Sprint has been somewhat of a reluctant DAS participant at times, including at the most recent Super Bowls. In the last two of the NFL’s “big game” events, Super Bowl 51 in Houston and Super Bowl 52 in Minneapolis, Saw said Sprint used small cell deployments instead of the neutral DAS systems to augment its coverage.

“We had hundreds of small cells, inside and outside [the venues],” Saw said. “We got the same performance, maybe better, for a lot less money.”

Part of the issue for Sprint and DAS, Saw said, is that the carrier usually has to pay more for its unique spectrum bands, especially the 2.5 GHz frequencies which are not used by any of the other major wireless carriers.

“We always think through before we sign up for DAS fees… there’s more than one way to skin a cat,” Saw said. While in many cases there is no alternative except to participate in a neutral-host configuration, Saw said “we do prefer small cells.”

Will CBRS help?

One of the more hyped platforms being pushed this year is use of the CBRS spectrum at the 3.5 GHz range for not just more carrier networks, but even for “private” LTE networks, like for venues or campuses.

“It’s an interesting concept because it opens things up to more than just four operators,” Saw said. But he also called out the need for an online database to make sure CBRS spectrum use doesn’t interfere with systems run by the U.S. Navy, and added that without any definitive FCC action yet, the rules for future CBRS use are still unclear.

“There’s quite a lot of work to be done, and not a lot of spectrum there,” said Saw. While claiming that Sprint is “watching CBRS with interest,” he added that with its 2.5 GHz holdings, Sprint most likely won’t be at the front of any CBRS deployments.

“At the end of the day, CBRS is not 5G,” Saw said.

How will a merger with T-Mobile help?

Since our conversation took place just a day after Sprint and T-Mobile announced their renewed plans to merge, Saw didn’t have a lot of details to share, beyond his opinion that the two companies’ different spectrum holdings would build a more powerful competitor when put together.

“When you put our 2.5 (GHz) with their 600 MHz it gives you a much larger footprint with higer capacity,” Saw said. “There’s tremendous synergy. Both [companies] are enthusiastic about this deal.”

Editor’s note: This post is part of Mobile Sports Report’s new Voices of the Industry feature, in which industry representatives submit articles, commentary or other information to share with the greater stadium technology marketplace. These are NOT paid advertisements, or infomercials. See our explanation of the feature to understand how it works.

Eagles sign Appetize for new point-of-sale system at Lincoln Financial Field

Self-serve kiosks from Appetize allow fans to order and pay for their own food for nearby pickup. Credit all photos: Appetize

The Philadelphia Eagles have signed a deal with Appetize to bring its technology-centric point of sale system into Lincoln Financial Field, a deal designed in part to help speed up concessions transactions for home fans of the new Super Bowl champions.

According to a press release out today, Appetize will install “more than 500” iOS- and Android-based terminals inside the Linc, including some touch-screen fan-facing checkout displays as well as self-service concession kiosks that are meant to function much like the terminals found at airports for checking in to flights.

Kevin Anderson, co-founder and chief strategy officer for Appetize, said in a phone interview that internal company tests have shown that the self-service kiosks can speed up a concessions transaction by as much as 20 percent, good news for fans who are tired of spending lost minutes standing in line waiting for a cheesesteak. For teams and venue owners, the 10-inch screens being installed at other, regular concession stands in the Linc can help with upsell, as Anderson said that the screen space allows the operator to program in add-on options (like adding a drink or fries to a sandwich order) via a side-of-screen advertisement that makes it easy to add to the order with a click.

In addition to the new customer-facing technology, Appetize is also gaining entree to venues for its cloud-based back-end systems, which Anderson said cuts out the need for teams to have localized infrastructure to buy and manage. Though he won’t name them all yet, in addition to the Eagles win Anderson said Appetize has claimed three other NFL contracts that were out for bid this summer, perhaps proof that the company’s mantra of having “enterprise and modern” facets in their systems is finding receptive ears.

Making sure the infrastructure is set up for kiosks

While MSR clearly needs to schedule a stadium visit sometime to check out kiosk wait times compared to older concessions systems, Anderson did note that teams can’t just plug the kiosks in and expect them to work with an existing infrastructure. “There is a shift in operations” that is necessary, he said, since kiosks can double or triple the number of orders in a given time to an existing kitchen location. However, having kiosks also means that self-service stands can be staffed with workers who simply put orders together, instead of having to train those workers on payment systems and devices.

New tablet-based POS terminals can entice fans into add-on purchases

One area where Appetize doesn’t see a lot of explosive growth is on the in-seat delivery end, a trend that seems to slowing down and finding its way mostly into premium seating areas at most venues. While Appetize can support mobile-device ordering and delivery (it even started its corporate life with an end-user focus on a mobile/delivery app) Anderson said the infrastructure and human engineering necessary to support a full-stadium delivery scheme is usually found to be unworkable. The San Francisco 49ers, who opened Levi’s Stadium in 2014 with mobile-app delivery of concessions to every seat, scrapped that service last season.

“We’re definitely not seeing [customers] asking us to do full-stadium” in-seat delivery, Anderson said. However, having the ability to place an order via a mobile device does have value in premium seating areas, where stadiums may already have systems like the Appetize-based one currently used at Lincoln Financial Field, where servers with wireless devices roam the seating areas offering in-seat ordering as a white-glove service.

“It’s a nice line-item for the season ticket sales sheet” to offer in-seat delivery services in places where it makes sense, Anderson said. “Venues are being smart [now] about where they are putting it.”

Everest going solo in Wi-Fi equipment market

Everest Wi-Fi APs (lower left, middle right) mounted underneath an overhang at Lincoln Financial Field in Philadelphia. Credit: Panasonic (click on any photo for a larger image)

Once a very tightly coupled part of electronics giant Panasonic, Everest Networks is now going solo in its pursuit of market share in the competitive arena for sports stadium and large public venue Wi-Fi deployments.

Though Everest representatives claimed that business is normal and usual, the emergence of Everest as a standalone company is a recent thing, even according to news clips posted on the company website. There, reports of some recent customer wins and news accounts of a high-traffic showing at an Everest-powered network at the Philadelphia Eagles’ Lincoln Financial Field all refer to the equipment as being from Panasonic, or as “The Everest Network Solution by Panasonic,” as a Panasonic press release describes it.

Apparently a recent reorganization at Panasonic caused the change in the marketing structure around the Everest product line; the products themselves have drawn interest in the stadium Wi-Fi market for their advertised ability to provide wider and deeper coverage patterns than other existing products.

Though Everest COO Simon Wright said in a phone interview Friday that “nothing has changed from a product perspective” and that the relationship between Panasonic and the Everest product is “exactly the same,” according to several sources the internal reorganization has eliminated multiple jobs inside Panasonic related to Everest, and caused the formation of the standalone Everest entity, which according to Wright’s own LinkedIn profile happened just last month. According to Wright, the headquarters office is in Santa Clara, Calif., is “within sight” of the San Francisco 49ers’ Levi’s Stadium.

New models, new deals?

While the explanation about the change of business direction from the Panasonic side will have to wait — Panasonic has not yet replied to our inquiries — according to Wright the Everest business is looking good, with new models coming out as well as some new (yet unannounced) customer wins in the near-term pipeline. According to Wright one of the new products is a Wi-Fi AP that can send a signal 300 feet, an attractive option for stadiums and venues with high overhangs that need to reach distant seats. One of the advantages touted by Panasonic and now Everest is that its APs include multiple radios, reducing the amount of actual hardware that venues may need to deploy.

New Everest logo from the company website

However, no Everest stadium customers have as of yet agreed to allow any up-close testing or provided any detailed season-long performance metrics. While team officials at the Philadelphia Eagles have provided praise for the Everest gear in press releases, they have not yet answered requests for live interviews. John Spade, CTO for the NHL’s Florida Panthers and BB&T Center in Sunrise, Fla., has tweeted favorably about a Panasonic/Everest deployment at the arena whose networks he oversees, and said in subsequent messages that he hopes the equipment line will continue.

According to Wright, the path ahead for Everest is a typical one for a startup, with hiring and funding tasks part of the mix. While he would not provide a total of funding that Everest has to operate, or how many members it has on its team, he did say that Panasonic remains a major investor and will continue to resell and promote the product line.

“They [Panasonic] just secured a major contract for us,” Wright claimed. “They will continue to be an important partner for us.”