Jared Miller leaves Falcons for Madison Square Garden

Jared Miller, former chief digital officer for the Atlanta Falcons, has moved to a new job with Madison Square Garden. Credit: Paul Kapustka, MSR


In a personnel move that may have some technological impact on the upcoming year’s Super Bowl, former Atlanta Falcons chief digital officer Jared Miller is now executive vice president and chief operating officer at Madison Square Garden Ventures, according to Miller’s LinkedIn page.

We haven’t yet spoken to any of the principals involved, so more details will have to come at a later time (maybe at next week’s SEAT conference in Dallas, where the greater world of the sports technology marketplace regularly gathers). Miller, as those who read MSR know, was the point person for all technology deployments at Mercedes-Benz Stadium, the new roost for the Falcons that opened last summer and is scheduled to host Super Bowl 53 in February, 2019.

If history is any guide, the networking teams at MBS are likely already busy preparing for the NFL’s big game — in the recent past, carriers have used the offseason before a Super Bowl date to update the DAS inside Super Bowl venues, a task likely already underway in Atlanta. What’s not known is how Miller’s departure may or may not affect technology strategy decisions, either on the DAS side or on the Wi-Fi side of things. After touring MBS during a press day last summer, MSR did not receive any network-performance updates during the 2017 football season, despite repeated requests to stadium representatives, including Miller.

Mercedes-Benz Stadium also hosted the College Football Playoff championship game this past season, but for the first time in years the stadium hosting the game did not provide Wi-Fi usage statistics.

Taylor Swift show sets Wi-Fi record at Mile High with 8.1 TB used

Taylor Swift Reputation Tour show at Mile High Stadium, May 25, 2018. Credit: Taylor Swift Instagram

From the reviews we’ve seen lately the Taylor Swift Reputation tour is a great show — and last week in Denver it set a stadium record for Wi-Fi network use, with 8.1 terabytes used, according to the Denver Broncos’ IT team.

Formerly known as Sports Authority Field at Mile High, the now-unsponsored stadium that is the home of the NFL’s Denver Broncos got a significant upgrade to its Wi-Fi network throughout last season, mainly via new APs installed in under-seat and handrail deployments. Even with the network now fully installed but not yet completely tuned or optimized, the stadium saw approximately 30,000 unique clients connected to Wi-Fi for the Swift show on May 25, out of about 50,000 total attendees. Some of the seats in the stadium were not used due to stage configuration.

Russ Trainor, vice president for IT for the Broncos, said the 8.1 TB mark was the highest yet for Wi-Fi at the stadium, a mark that may be challenged this football season with more fans in the stands and perhaps a playoff season from the Broncos. Anyone else out there with Taylor Swift Wi-Fi numbers to share, let us know. Seattle? Levi’s Stadium? C’mon — it’s not too soon to share all that. And just FYI — the concert checks in at No. 5 on our unofficial all-time Wi-Fi list! Not bad!

THE LATEST TOP 10 FOR WI-FI

1. Super Bowl 52, U.S. Bank Stadium, Minneapolis, Minn., Feb. 4, 2018: Wi-Fi: 16.31 TB
2. Super Bowl 51, NRG Stadium, Houston, Feb. 5, 2017: Wi-Fi: 11.8 TB
3. Super Bowl 50, Levi’s Stadium, Santa Clara, Calif., Feb. 7, 2016: Wi-Fi: 10.1 TB
4. Minnesota Vikings vs. Philadelphia Eagles, NFC Championship Game, Lincoln Financial Field, Philadelphia, Pa., Jan. 21, 2018: Wi-Fi: 8.76 TB
5. Taylor Swift Reputation Tour, Mile High Stadium, Denver, May 25, 2018: Wi-Fi: 8.1 TB
6. Kansas City Chiefs vs. New England Patriots, Gillette Stadium, Foxborough, Mass., Sept. 7, 2017: Wi-Fi: 8.08 TB
7. Green Bay Packers vs. Dallas Cowboys, Divisional Playoffs, AT&T Stadium, Arlington, Texas, Jan. 15, 2017: Wi-Fi: 7.25 TB
8. Southern California vs. Notre Dame, Notre Dame Stadium, South Bend, Ind., Oct. 21, 2017: 7.0 TB
9. WrestleMania 32, AT&T Stadium, Arlington, Texas, April 3, 2016: Wi-Fi: 6.77 TB
10. NCAA Men’s Final Four, University of Phoenix Stadium, Glendale, Ariz., April 1, 2017: Wi-Fi: 6.3 TB

Intel True View coming to Niners, Vikings apps; but will anyone watch?

Screen shot of an Intel-powered 3D view of an NFL game.

From a sports viewing standpoint, there may not be a more compelling new technology lately than Intel’s True View platform, which can provide 360-degree 5K-resolution looks at a sporting event that are equally stunning and informative, a true leap in performance for TV-watching fans. Last week, a move by Intel to provide venture funding for app development firm VenueNext seemed like a great deal for fans of the NFL’s San Francisco 49ers and the Minnesota Vikings, whose stadium apps are slated to get the Intel technology to support 3D replay views, perhaps as early as next season.

While both the funding and the replay plans are positive moves for sports fans, our question is, will anyone really watch? While VenueNext’s app platform seems to be gaining momentum with pro teams from all the major U.S. sports leagues, the instant replay function — which was part of VenueNext’s first platform, the app for the Niners’ Levi’s Stadium — has never really caught on, peaking at the start and slowly dwindling thereafter. Replays on other mobile platforms, however — like Twitter — are enormously popular, with one Vikings video alone earning more than 4 million views.

VenueNext CEO John Paul at last week’s Intel event.

Though the Intel/VenueNext announcement garnered a lot of headlines last week, none of the other stories mentioned how little-used the instant replay function is. In fact, almost every team or stadium that has instant-replay functionality in its app declines to provide any statistics for the feature, a shyness we can only attribute to the fact that the numbers are embarrassingly low. The only one VenueNext was able to tell us about was the Niners’ app, which according to VenueNext generated approximately 1,000 views per game last season.

During 2014, the first season Levi’s Stadium was open, the app peaked early with 7,800 replays during that year’s home opener; by the end of the season that number was down to fewer than 4,000 replays per game, which prompted Niners CEO Jed York to label the service’s low uptake a surprising disappointment. Now it’s even used far less often. (VenueNext competitor YinzCam also has instant replay available for many of its team apps, but also does not provide team-by-team viewing stats.)

One reason York cited for the low replay use was the quality and frequency of replays shown on the Levi’s Stadium large video boards; while in the past many pro teams kept replays to a minimum (especially if they were unflattering to the home team) the acceptance of replay review in many leagues and a general change of behavior now sees almost constant replay showing, as well as live action on in-stadium video boards. And while the process to produce in-app video replays is stunningly quick, even the fastest replay functionality combined with the need to navigate a device screen is usually well behind live play.

Screen shot of instant replay service inside Levi’s Stadium app.

Since the amount of funding Intel is providing VenueNext was not announced, it’s hard to tell whether or not either company will consider the transaction worthwhile if the replay viewing numbers remain low. Another problem with the app replays is that many are confined to in-stadium views only due to broadcast rights restrictions; compare that handcuff to the openness of Twitter, where a video of the “Minnesota Miracle” walkoff TD shot by a quick-thinking Minnesota Vikings employee (Scott Kegley, the team’s executive director of digital media & innovation) during last year’s playoffs garnered more than 4 million views and recently won a Webby award.

If there’s a dirty not-so-secret about stadium wireless connectivity, it’s that almost every report we’ve ever seen about app and service usage inside venues puts use of open social media platforms like Twitter, Snapchat and Facebook far, far above team and stadium app usage. Though stadium and team apps are gaining more traction recently due to their embrace of service functionality for things like parking, concession transactions and digital ticketing, we still haven’t seen any reports or evidence that in-stadium instant replays are gaining in use.

Will Intel’s revolutionary technology change the game for in-app replays? We’ll track the developments and keep asking for stats, so stay tuned.

Everest going solo in Wi-Fi equipment market

Everest Wi-Fi APs (lower left, middle right) mounted underneath an overhang at Lincoln Financial Field in Philadelphia. Credit: Panasonic (click on any photo for a larger image)

Once a very tightly coupled part of electronics giant Panasonic, Everest Networks is now going solo in its pursuit of market share in the competitive arena for sports stadium and large public venue Wi-Fi deployments.

Though Everest representatives claimed that business is normal and usual, the emergence of Everest as a standalone company is a recent thing, even according to news clips posted on the company website. There, reports of some recent customer wins and news accounts of a high-traffic showing at an Everest-powered network at the Philadelphia Eagles’ Lincoln Financial Field all refer to the equipment as being from Panasonic, or as “The Everest Network Solution by Panasonic,” as a Panasonic press release describes it.

Apparently a recent reorganization at Panasonic caused the change in the marketing structure around the Everest product line; the products themselves have drawn interest in the stadium Wi-Fi market for their advertised ability to provide wider and deeper coverage patterns than other existing products.

Though Everest COO Simon Wright said in a phone interview Friday that “nothing has changed from a product perspective” and that the relationship between Panasonic and the Everest product is “exactly the same,” according to several sources the internal reorganization has eliminated multiple jobs inside Panasonic related to Everest, and caused the formation of the standalone Everest entity, which according to Wright’s own LinkedIn profile happened just last month. According to Wright, the headquarters office is in Santa Clara, Calif., is “within sight” of the San Francisco 49ers’ Levi’s Stadium.

New models, new deals?

While the explanation about the change of business direction from the Panasonic side will have to wait — Panasonic has not yet replied to our inquiries — according to Wright the Everest business is looking good, with new models coming out as well as some new (yet unannounced) customer wins in the near-term pipeline. According to Wright one of the new products is a Wi-Fi AP that can send a signal 300 feet, an attractive option for stadiums and venues with high overhangs that need to reach distant seats. One of the advantages touted by Panasonic and now Everest is that its APs include multiple radios, reducing the amount of actual hardware that venues may need to deploy.

New Everest logo from the company website

However, no Everest stadium customers have as of yet agreed to allow any up-close testing or provided any detailed season-long performance metrics. While team officials at the Philadelphia Eagles have provided praise for the Everest gear in press releases, they have not yet answered requests for live interviews. John Spade, CTO for the NHL’s Florida Panthers and BB&T Center in Sunrise, Fla., has tweeted favorably about a Panasonic/Everest deployment at the arena whose networks he oversees, and said in subsequent messages that he hopes the equipment line will continue.

According to Wright, the path ahead for Everest is a typical one for a startup, with hiring and funding tasks part of the mix. While he would not provide a total of funding that Everest has to operate, or how many members it has on its team, he did say that Panasonic remains a major investor and will continue to resell and promote the product line.

“They [Panasonic] just secured a major contract for us,” Wright claimed. “They will continue to be an important partner for us.”

Cranes, dust dominate Los Angeles venue sites

Three Los Angeles-areas venues are under construction for soccer, football and the 2028 Summer Olympics.

Workers install turf at the Banc of California Stadium (click on any photo for a larger image)

Between the cranes, earthmovers and swarms of fluorescent vests, you’d be forgiven for mistaking the Los Angeles basin for a construction zone. Sporting-wise, there are three construction zones, including a new stadium for a Major League Soccer latest expansion franchise, the venerable Coliseum gets a much needed renovation, and a bling-y NFL stadium starts to emerge from the silt of the Angeles alluvial plain.

Construction or renovation plans for all the venues were underway before the International Olympic Committee awarded the 2028 Summer Games to Los Angeles last fall; all three venues are expected to host Olympic events in a decade.

Banc of California Stadium opening this April

Editor’s note: This profile is an excerpt from our latest STADIUM TECH REPORT issue for Spring 2018, which includes a look at Wi-Fi performance during the Final Four, a recap of wireless performance at Super Bowl 52, a profile of the Vegas Golden Knights’ T-Mobile Arena and more! DOWNLOAD YOUR FREE COPY right now from our site!

Let’s take them in the order they’re expected to open. In its inaugural season, Major League Soccer’s newest franchise, Los Angeles Football Club, is moving with speed and efficiency to make sure the Banc of California Stadium is ready for LAFC’s first home game April 29.

The 22,000-seat venue features steep stands (35-degree angles), with no seat more than 135 feet from the playing field. IBM was tapped to handle the stadium’s technology requirements in October 2016; Ruckus supplied the access points for the new stadium, according to Christian Lau, LAFC’s VP of information technology. About 500 APs will blanket the stadium with Wi-Fi; Lau told Mobile Sports Report that number could “possibly trend higher.”

Construction at the LA Coliseum

Right next door (literally) is the Los Angeles Coliseum, where demolition began in January after the NFL’s Los Angeles Rams playoff loss to Atlanta. Located on the campus of the University of Southern California, the Coliseum is home field for both the Rams (at least til 2020… more on that in a second), and the USC Trojan football team. The Coliseum has already hosted opening ceremonies for two Olympiads and is poised to do the honors again.

Coliseum upgrade means fewer seats, more Wi-Fi

In the meantime, construction crews are working 16 hours a day, six days a week, according to Derek Thatcher, IT manager at the Coliseum and an employee of USC, which oversees and administers the venue for Los Angeles County. This is the eighth renovation of the 97-year old venue; in addition to making the bowl ADA-compliant, this latest upgrade will add more aisles and larger seats, reducing capacity from 93,607 to 77,500.

New Wi-Fi is also part of the renovation plan; no word yet on which vendor will supply gear, though Mobilitie donated Aruba APs last year for use in the student section and elsewhere in the bowl.

About half the Coliseum’s $270 million renovation will be done during this year’s football offseason; a new field and refurbished seats will be ready for the Rams and Trojans by late summer. Remaining construction and upgrades will be completed in the 2019 offseason, according to Coliseum officials.

Meanwhile, 9 miles southwest of USC in the LA suburb of Inglewood, the arcs of a bowl for the Los Angeles Sports and Entertainment District at Hollywood Park
are taking shape. Construction crews broke ground in late 2016 to transform a 300-acre site into a gleaming new sporting destination. The $2.6 billion complex will be shared by the Rams and the Los Angeles Chargers starting in 2020; LA Stadium is scheduled host the Super Bowl in February 2022.

With a capacity of 70,000 (expandable to 100,000), the stadium’s indoor/outdoor design and a two-sided, 120-yard oculus video display are already generating buzz. Site managers haven’t mentioned any network technology or which vendors they’re considering for wireless and other IT requirements. LA’s Olympic planning committee also reserved the option to use the stadium and the Coliseum for dual-venue opening and closing ceremonies in 2028. Using the Coliseum satisfies the Olympic purists; mixing in LA Stadium would provide the glitzy spectacle global audiences have come to expect from Olympics hosts.

Average per-fan Wi-Fi use total jumps again at Super Bowl 52

Seen in the main concourse at U.S. Bank Stadium: Two IPTV screens, one Wi-Fi AP and a DAS antenna. Credit: Paul Kapustka, MSR

After a year where the actual amount of average Wi-Fi data used per connected fan at the Super Bowl dropped, the trend of more data used per fan reversed itself again to a new peak at Super Bowl 52, with an average total of 407.4 megabytes per user.

Even though the number of unique connections to the Wi-Fi network at U.S. Bank Stadium for Super Bowl 52 also increased to a record 40,033 users (according to the official statistics compiled by Extreme Networks), the jump from 11.8 terabytes of Wi-Fi data used at Super Bowl 51 to 16.31 TB used at Super Bowl 52 pushed the average per-user number to the top, surpassing the 333 MB per user number from Super Bowl 51, as well as the 370 MB per user mark seen at Super Bowl 50.

While this statistic has not ever been called out by the Extreme Networks Super Bowl compilations, we here at MSR think it is a vital mark since it shows that even with more users on the network those connected users are still using more data. That means that IT departments at venues everywhere should probably still plan for no letup in the overall continued growth in demand for bandwidth at large-venue events, especially at “bucket list” events like the Super Bowl.

Last year we guessed the drop in per-user totals from Super Bowl 50 to Super Bowl 51 might have been due to a larger number of autoconnected users, but we never got an answer from the Extreme Networks team when we asked that question. At U.S. Bank Stadium there was also an autoconnect feature to the Wi-Fi for Verizon Wireless customers, but it didn’t seem to affect the per-user total mark.