Fiserv Forum’s wireless networks ready for the Democratic Convention

Milwaukee’s Fiserv Forum, home of the NBA’s Milwaukee Bucks and also the locale for this summer’s Democratic Convention. Credit all photos: Paul Kapustka, MSR (click on any picture for a larger image)

With one of the most demanding arena-sized events headed its way this upcoming summer, the wireless networks at Milwaukee’s Fiserv Forum appear to be more than ready to handle any audience demand for mobile connectivity.

With a full-featured distributed antenna system (DAS) deployed and operated by ExteNet Systems using gear from JMA Wireless, as well as a Wi-Fi network using Cisco gear, Fiserv Forum shows both the expertise of wireless providers who have a long history of knowing what works, as well as the foresight to add new techniques and technologies to combine high performance with the quality aesthetics that are the hallmark of the new home of the NBA’s Milwaukee Bucks.

And while a Mobile Sports Report visit this past fall for a Bucks game found all the wireless elements in top working order, the big event for the venue’s second year of operation will be the Democratic National Convention in July 2020. While the four-day nomination gathering is a test for any locale, Fiserv Forum’s forethought on how to prepare for numerous types of events in and around its uniquely designed structure has it well prepared to handle whatever wireless needs the convention will require.

It all starts with the DAS

Editor’s note: This profile is from our latest STADIUM TECH REPORT, which is available to read instantly online or as a free PDF download! Inside the issue are profiles of the new Wi-Fi deployment at the University of Oklahoma, as well as profiles of wireless deployments at Chase Center and the University of Florida! Start reading the issue now online or download a free copy!

Even in these days of predictions of the death of DAS, Fiserv Forum is proof that for high-profile venues, carriers will still participate in a quality deployment. And while many venues have just two or three cellular providers on their DAS, according to ExteNet, the Fiserv Forum DAS has five major carriers participating — AT&T, Verizon, T-Mobile, Sprint and U.S. Cellular.

Wi-Fi AP on an outdoor plaza light pole

Unlike some new arenas, where wireless is an afterthought to construction, ExteNet was involved early on, according to Manish Matta, vice president of marketing at Extenet.

“Getting in sooner rather than later is always better,” said Matta, who said ExteNet was well involved in the overall construction plans, ensuring that there were no delays associated with wireless deployments holding up construction of other parts of the building.

During a pregame tour in October with a team from ExteNet as well as with Robert Cordova, chief technology and strategy officer for the Bucks, Mobile Sports Report got an up-close look at some of the inside parts of the DAS network design, including the headend room and multiple antenna installations that were hard to find given their well-designed placements and camouflaging.

In addition to regular enclosures that were painted or otherwise placed in areas out of the main sight lines, ExteNet and JMA also utilized some of the newer circular flat-panel antenna enclosures that fit flush to ceilings, minimizing the exposure.

The 215 DAS antennas are powered by 40 remote units. According to JMA, the remotes are connected to the backbone with optical fiber, and use digital power to bring power to elements up to a mile away. With 16 sectors in the bowl design, the DAS is able to segment coverage to all parts of the arena, including the bowl as well as concourses and other in-house areas.

DAS antenna in a concourse location

ExteNet, which owns and operates the DAS as a neutral host, also installed 10 extra MatSing ball antennas in the rafters for additional top-down coverage. Though only AT&T is using the MatSings right now, ExteNet said they are integrated into the DAS design if other carriers should wish to utilize them in the future.

During a short walk-around before the Bucks game started, MSR got a DAS speedtest of 85.8 Mbps on the download and 14.9 Mbps on the upload, even though our older iPhone (on the Verizon network) doesn’t support all the latest DAS capabilities. Near the start of the game, as the pregame introductions were at their peak, we got a DAS mark of 18.0 Mbps / 15.7 Mbps in the middle of an upper-deck seating area (Section 227) and then a little bit after the game started, we got a mark of 21.3 Mbps / 12.5 Mbps near a bar area on the upper-level concourse.

Wi-Fi inside and out

On the Wi-Fi side of things, a visitor to Fiserv Forum can connect to the network even before coming in the doors, as part of the 623-AP Cisco installation includes Wi-Fi APs mounted on light poles in the “Deer District,” the plaza area on the stadium’s east side that connects to an outdoor beer garden and several bars and restaurants that were all part of the planned environment built in sync with the arena’s opening.

Before we went inside, we got a Wi-Fi speedtest of 40.5 Mbps / 40.2 Mbps in the middle of the Deer District plaza, which was hosting a pop-up haunted house attraction sponsored by Jack Daniels.

Inside the building, we again needed some guidance from the Bucks’ Cordova to locate some of the Wi-Fi APs, which are inside triangular enclosures that are either painted to match wall surfaces, or utilized as high-visibility section number signs, hiding the gear in plain sight.

Wi-Fi AP blended in to the wall covering

In the seating bowl, Fiserv Forum again shows its commitment to aesthetics with the smallest handrail enclosures we’ve ever seen, a discreet hand-sized enclosure that tucks the antenna components neatly into the top part of a railing, with the AP electronics hidden below the seating areas. Designed by integrator Johnson Controls and its ecosystem partners, Abaxent and AccelTex, the 28 special enclosures are also designed to be easy to detatch and re-attach (with something Johnson Controls calls a simple two-click “dart connector”) which facilitates keeping the network working when the lower-bowl seating areas need to be reconfigured for different events.

Sitting in a courtside seat near one of the handrail enclosures about 20 minutes before tipoff, we got a Wi-Fi speedtest mark of 15.8 Mbps / 33.2 Mbps. On the main concourse just after the game’s start we got a Wi-Fi mark of 28.6 Mbps / 60.4 Mbps, and later on at that same upper-concourse bar we got a mark of 39.9 Mbps / 61.1 Mbps.

Later on during the second quarter of the game, we watched another fan in our lower-bowl seating area spend most of the period keeping one eye on Monday Night Football streaming on his phone. “The Wi-Fi is really good here,” he noted.

Looking ahead to CBRS and 5G

As ExteNet and JMA prepare for the onslaught of the convention’s needs, in many areas the Bucks are already looking farther ahead, to future communications improvements including 5G millimeter wave deployments, and a possible introduction of CBRS services. Cordova, who is an advocate of the capabilities of private LTE networks over the CBRS spectrum, said the flexibility of provisioning services in a CBRS environment could be extremely useful for temporary needs, like during last year’s NBA playoffs when the NBA on TNT crew set up a temporary stage out in the plaza.

While the Bucks have already prepared for connectivity of all sorts out on the plaza space – from the top-level outside Panorama deck at Fiserv Forum that lets fans look out over the city, Cordova pointed out several metal boxes in the plaza that have home-run fiber connections for broadcast TV as well as remote power – there’s going to be all sorts of temporary connectivity needs when the convention media tents set up in the empty lot next door where the previous stadium, the Bradley Center, used to stand.

The fact that the Bucks and ExteNet were already well involved with planning for a July event in October the year before is just another sign of a networking operation that is well positioned now and already thinking about what the next necessary steps are.

Robert Cordova, chief technology and strategy officer for the Bucks, in the headend room

MatSing ball antennas point down from the rafters

The Daktronics centerhung video board

Verizon sees 21.5 TB of cellular data used at Super Bowl LIV in Miami

Verizon, which led the DAS effort at Miami’s Hard Rock Stadium, said it saw 21.5 terabytes of data used on its network “in and around the stadium” during Sunday’s Super Bowl LIV.

While we are still circling back with Verizon to see if we can get more granular details, we are guessing that this number comes from the network inside and immediately adjacent to the venue, and not the “2-mile radius” that other carriers are also reporting. We will update as we get more info. With AT&T’s report of 10.2 TB inside/around the stadium and 14.5 TB in the two-mile radius, we are somewhere above 25 TB total of cellular traffic for the big game, even before we have any stats from other carriers.

We are also asking Verizon to provide a total number of users on the 5G network the carrier deployed inside the stadium, but don’t hold your breath since total number of users is not a statistic carriers like to provide (as opposed to Wi-Fi stats, which almost always report the unique connections).

On an interesting note, Verizon said in an email to MSR that it saw 20.5 TB of data traffic on its networks around the stadium at Super Bowl 53 in Atlanta last year — as far as we know this is the first official number from Verizon about last year’s Super Bowl, when Verizon declined to provide MSR with any post-game numbers directly after the event. According to the Falcons IT staff there was only 12 TB total of DAS traffic on the in-stadium network during last year’s Super Bowl so the 20.5 TB of Verizon traffic must have included a lot of “around the stadium” traffic to get to that number.

AT&T sees 10.2 TB of cell data used by customers at Super Bowl LIV

Super Bowl LIV fans who are AT&T wireless customers used 10.2 terabytes of data inside Miami’s Hard Rock Stadium during Sunday’s game, according to statistics provided by AT&T.

Also according to AT&T the carrier saw an additional 4.3 TB of data used Sunday in a two-mile radius around the Super Bowl venue, bringing AT&T’s Super Sunday total to 14.5 TB of data used. Sunday’s data totals were the capping on a week of Miami-related wireless activity that saw 172 TB of data used on AT&T’s networks in a two-mile radius around the NFL festivities areas.

Interestingly, the numbers have dipped a bit from the previous year’s Super Bowl totals, when AT&T said it saw 11.5 TB used in and around Atlanta’s Mercedes-Benz Stadium and 23.5 TB used within a two-mile radius of the Super Bowl 53 venue.

However, we’ve found that it’s not always comparing apples to apples with these numbers each year, especially on the cellular front when it’s simply harder to define boundaries. Case in point was last year, when the only number we got from Sprint was one that included apparently all of downtown Atlanta. Verizon Wireless and T-Mobile did not report any Super Bowl numbers from last year.

With any luck, we will get more carrier numbers during the week and then hopefully before too long, the official Wi-Fi numbers from Hard Rock Stadium as well. Though we did hear some reports Sunday night about the Wi-Fi struggling in some places during halftime, we also heard other reports of solid coverage so we will wait to see what the final numbers say. Also hoping to get some 5G performance figures, to see if the pre-game hype was realized. Stay tuned!

Stadium Tech Report: Las Vegas Ballpark gets Major League Wi-Fi

The Las Vegas Ballpark has been a hit since its opening this year. Credit all photos: Paul Kapustka, MSR (click on any picture for a larger image)

Maybe for some late-night behavior, the old “What happens in Vegas stays in Vegas” rule still applies.

But when it comes to minor-league baseball, the tale of what’s happening at Las Vegas Ballpark is being spread far and wide, as the high-end finishes, fan-friendly amenities and high-definition Wi-Fi network at the new venue
are the talk not only of many Triple-A teams, but of other sports and possibly even Major League Baseball as well.

The $150 million ballpark, which opened this past season in the Vegas suburb of Summerlin, is the new shining jewel in minor-league baseball, with features like a huge video screen, party porches and club-level suites that feel more major-league than minor. So far the facility has been a smash hit with Vegas baseball fans, setting a new season-attendance record halfway through the summer and leading the minor leagues in attendance, despite the fact that the 10,000-seat venue is the seventh-smallest park in the PCL.

During a quick summer visit for a game at the park, Mobile Sports Report found that the fan-facing Wi-Fi network was at the same quality level as all the other amenities, with speed tests in the 60 Mbps range for both download and upload at most locations around the stadium. Built by Cox Business/Hospitality Network using Cisco gear, the network uses both under-seat and overhead AP deployments, as well as some on poles, to make sure all visitors have solid connectivity no matter where they roam inside the venue. With that kind of bandwidth, it’s no wonder that selfies, videos and other social-media reports are helping make Las Vegas Ballpark one of the worst-kept secrets in Vegas.

Major amenities for minor league park

Editor’s note: This report is from our latest STADIUM TECH REPORT, an in-depth look at successful deployments of stadium technology. Included with this report is a profile of the new Wi-Fi 6 network at Ohio Stadium, and an in-depth research report on the converged fiber network at Dickies Arena. DOWNLOAD YOUR FREE COPY now!

An under-seat AP enclosure

“What’s happening here isn’t staying in Las Vegas,” said Branch Rickey, president of the Pacific Coast League, during an August press conference to announce that the 2020 Triple-A National Championship Game will be played at Las Vegas Ballpark on Sept. 22, 2020. Rickey, the grandson of the famous baseball executive with the same name, noted that the new facility is “resonating with players, coaches and executives” throughout the league.

While Las Vegas may have an outsized reputation for what happens with visitors to the legendary strip of casinos, the reality of the larger Las Vegas is that it’s like many other U.S. cities of a similar size, with families and residents who have been hungering for quality sports entertainment. The instant success of the NHL’s Las Vegas Golden Knights – who sold a ton of season tickets to locals – is reflected in the embrace of the Las Vegas Aviators’ new home, which is about as anti-Vegas as you can get.

Free parking, in a location far away from the Vegas Strip (Summerlin is about a 20-minute drive from the casinos at rush hour), and family-friendly features like a grassy hill beyond the right-field fence where kids can roll around – or ping-pong tables on an outfield patio for kids who can’t stay focused on baseball – make Las Vegas Ballpark a perfect place for families. And the more adult-focused sections, like the suites – or the party porches along each side of the stadium and the outfield swimming pool area, provide easy entertainment options for companies or other large groups looking to have a “team” event with baseball as a backdrop.

But in this day and age, no public sports place would seem complete without good wireless connectivity, and with its major-league Wi-Fi network, Las Vegas Ballpark covers that base completely. With 380 APs covering the entire park, MSR couldn’t find a single spot without consistent coverage, including even outside the entry gates.

According to Cox, approximately 130 of the APs are installed under seats, a trickier than usual deployment since the ballpark uses mesh seats in all seating areas – a construction that could dip fans’ bottoms closer to the APs than a regular hard plastic seat.

A QR code makes logging in a simple procedure

Mike Fredericks, vice president for IT development for stadium owners the Howard Hughes Corporation, said
the network was built to “major league standards,” and our unofficial speed tests seemed to confirm that quality. According to Cox, a 10 Gbps backbone powers the network. The Las Vegas Convention and Visitors Authority is the naming sponsor of the park, under an $80 million, 20-year deal.

As the technology sponsor, Cox Business/Hospitality Network is the exclusive solutions provider for the Las Vegas Ballpark, supporting both back-of-house networking as well as the fan-facing technology.

Solid Wi-Fi everywhere in the park

If there is one place that venues seem to consistently overlook when building out wireless, it’s the space just outside the ticketing gates toward the parking lot, an omission that can cause severe fan headaches in these days of increasing use of digital ticketing. There was no such problem at Las Vegas Ballpark, where outside the outfield (east) entryway we got a speed test of 51.5 Mbps on the download and 46.9 Mbps for upload. If there is one hitch to the free Wi-Fi it is the need to provide a name and a valid email address to log in, a registration process that seems to be generally falling out of favor in other stadiums.

Once inside the park MSR started a circumnavigation beginning with a path behind the centerfield wall, where we got a speed test of 57.1 Mbps / 58.6 Mbps. We walked directly underneath the 31-foot-high by 126-foot wide Daktronics video board, the largest in minor league baseball. We also walked directly underneath a MatSing ball cellular antenna, which Verizon is currently using to provide cellular coverage for its customers.

A MatSing ball antenna provides cellular coverage from centerfield

Until the DAS gets fully built out inside the stadium, AT&T, according to the stadium IT crew, plans to cover the stands using a macro tower on a nearby building; T-Mobile was providing service to the stadium using a COW (cell on wheels) unit in the main parking lot.

In both the left- and right-field corners of the stands, Las Vegas Ballpark has some “loge” type seating, with a fixed tabletop in front of several rows of seats. Under-seat Wi-Fi deployments on both sides seemed to work well, with speed tests of 65.6 Mbps / 68.9 Mbps in the left-field loge seats and 66.4 Mbps / 55.5 Mbps in right field. On the upper deck seating areas along both base lines are party decks, both of which were hosting private events on the night we attended; MSR was able to sneak in and get a speed test of 66.5 Mbps / 67.5 Mbps on the left-field deck; where Wi-Fi coverage was in part provided by a couple of APs mounted on a low pole.

We didn’t get a speed test at the centerfield pool area – another private party had the space reserved – but we did get a solid 43.8 Mbps / 57.3 Mbps mark at “The Hangar,” the centerfield bar. And even though the connectivity, architecture and trappings at the stadium had a major-league feel, the between-inning promotions – like kids racing on the field on bouncy blow-up horses – and local sponsors (like a land-surveying company for home-run distance measures) made sure the game kept the charm that only a minor-league game can provide.

At the press conference (held earlier in the day of our visit) executives from minor league baseball waxed eloquently about the park’s attributes. “This ballpark exceeded expectations, if that was possible,” said Pat O’Conner, president of Minor League Baseball. And while he stressed that he was no wireless expert, PCL’s Rickey did say that having major-league connectivity was an essential part of the minor league experience.

“If we are looking to find avenues to younger fans, we realize that they are very more connected,” said Rickey in a separate interview with MSR. “Our fans are reliant on their mobile devices, and they can be used to provide so much information about our game. Having great wireless is where we have to be. It’s essential to where we are headed.”

At Las Vegas Ballpark, that base is covered. Feel free to spread the word.

Editor’s note: This report is from our latest STADIUM TECH REPORT, an in-depth look at successful deployments of stadium technology. Included with this report is a profile of the new Wi-Fi 6 network at Ohio Stadium, and an in-depth research report on the converged fiber network at Dickies Arena. DOWNLOAD YOUR FREE COPY now!


A good look at the stadium, which has suites and party decks on the upper level

Sunsets can be spectacular at Las Vegas Ballpark

An under-seat AP deployment in the loge seating area

AT&T launching 5G-powered ‘fan experiences’ at AT&T Stadium for Cowboys opener

Dallas fan in mobile action at AT&T Stadium (not using 5G). Photo: Phil Harvey, MSR

AT&T is launching what it calls ‘5G experiences’ for fans at AT&T Stadium on Sunday during the Dallas Cowboys’ NFL home opener, including some augmented-reality experiences that will let fans take selfies with huge-sized virtual NFL players or dodge virtual tacklers in an AR-type game.

While the 5G network powering the experiences inside the stadium won’t be open or available for general use, AT&T said it will have Samsung Galaxy S10 5G phones on hand in several places around the venue for fans to test out the applications that AT&T claims “couldn’t be done wirelessly at this level before 5G.” And even though 5G networks are still a long ways away from being a mainstream reality for most wireless customers, you can expect the largest U.S. carriers to fight a 5G marketing battle all fall around football stadiums, especially at NFL venues where NFL partner Verizon is already at work installing 5G test networks for use this season. In fact, Verizon also has a press announcement out today about having installed 5G services in 13 NFL stadiums. So get ready, wireless types, it’s 5G season.

Here at MSR we will try to keep our heads above any claims of stadiums being the “first” 5G-enabled or 5G-ready until such networks are prevalent and available for any and all visitors. That being said, the activations planned by AT&T for Sunday’s Cowboys home opener against the New York Giants sound kind of cool, so if any MSR readers are on hand for the game please do try them out and send us a field report or at least a selfie or two.

According to an AT&T press release, the 5G-powered experiences available at the game Sunday will include a thing called “Hype Up Chants,” where fans will be able to see a 36-foot tall version of Cowboys players Dak Prescott and Ezekial Elliott among others by viewing them through the camera of a provided Samsung phone. Fans will also be able to record their own end zone dance next to virtual teammates, over a provided 3-D video again powered by the 5G network and a Samsung phone.

On the stadium’s east side fans will be able to “pose with the pros,” again recording a virtual video with players like Elliott in what AT&T is calling an “immersive column,” a setup connected to the 5G network via a Netgear Nighthawk 5G mobile hotspot. And at the stadium’s club level, another set of Samsung phones will be available to show off live player and team stats in a broadcast-like AR format, while other fans will get to play a virtual football game where they will dodge “virtual defensive robots,” who may or may not be more effective than the real humans on the football field.

We have an email in to AT&T to find out more details if possible, including any other vendors involved in AT&T’s millimeter-wave 5G setup inside its namesake arena. Stay tuned for updates as they become available. Below are some renderings of how the experiences are supposed to look.

The ‘Pose with the Pros’ column

The ‘Hype Up Chants’ look

AT&T sees 2.5 TB of DAS traffic at men’s Final Four championship game

The concourses at U.S. Bank Stadium were well covered by DAS and Wi-Fi antennas for the recent Final Four. Credit: Paul Kapustka, MSR

In addition to the big Wi-Fi numbers seen at the NCAA men’s 2019 basketball championship game, AT&T said it saw 2.5 terabytes of data used by its customers on its DAS network at U.S. Bank Stadium in Minneapolis for the final game of the men’s Final Four weekend.

The neutral-host DAS in U.S. Bank Stadium, which is operated by Verizon, tested strong during MSR’s visit to the Final Four — we saw a mark of 37.5 Mbps on the download and 45.0 Mbps on the upload during the championship game, on a Verizon phone. Verizon, however, declined to provide any data totals from the Final Four.

In addition to its championship game numbers, AT&T said it saw 44.6 TB of data used on its networks in and around U.S. Bank Stadium for the entire men’s Final Four weekend.

Women’s Final Four sees 1.1 TB of DAS

At the NCAA women’s Final Four weekend in Tampa, Fla., AT&T said it saw a total of 1.1 TB of traffic used by its customers on the new MatSing Ball-powered DAS at Amalie Arena. That number includes traffic from both semifinal games as well as the championship game on April 7.