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Husker Wi-Fi: Nebraska fans use 4.2 TB of Wi-Fi data during Sept. 12 home game

September 21, 2015 by Leave a Comment

It looks like we have an early leader in the (unofficial) college football Wi-Fi usage race, as the University of Nebraska folks are claiming that fans at Memorial Stadium in Lincoln, Neb., used 4.2 terabytes of Wi-Fi data during the Huskers’ Sept. 12 victory over South Alabama.

Thanks to Chad Chisea, IT operations manager for the Huskers and Dan Floyd, Nebraska’s director of IT for athletics, we’ve got some stats and tweets to share — of the 4.2 TB, approximately 3.0 TB was downloaded data and 1.2 was uploaded, according to network stats sent to us via email. But if you look at the embedded tweet below, the numbers that really jump out at us are the 34,439 unique connected devices and the 28,290 peak connections at a single time — those are numbers that rival anything we’ve seen in NFL stadiums, and are dwarfed only by Super Bowl or college playoff championship game numbers.

With 89,822 in attendance to watch Nebraska whup up on South Alabama 48-9, it’s perhaps no surprise that there are pro-type numbers being put up on the Wi-Fi scoreboard. With a top deployment from Cisco and CDW put in last year, the Memorial Stadium Wi-Fi should be on par with any other large football stadium, and so far the numbers from Nebraska look to be proof of that idea. The Huskers also seem to have a good handle on promoting the Wi-Fi network, as witnessed by the two tweets below that direct fans to the network and let them know they also have game-day help available.

We’re looking forward to getting some hard stats from other top college venues — so far we’ve heard anecdotal evidence that the fiber-based network at Texas A&M’s Kyle Field is rocking, but no numbers yet — so send them our way, and let’s see how the stadium networks stack up. Right now it’s Big Red in the lead, but if DAS numbers from AT&T are any indication, there is lots more data being used this year in stadiums so let’s start adding up the scores.

Filed Under: 4G LTE, AT&T, Cisco, DAS, MSR Guides, NCAA Football, Wi-Fi Tagged With: , , , , , , , , , , , , ,

Thinking out loud: Stadiums need better game-day online response teams

June 1, 2015 by 1 Comment

Avaya Stadium offers an online welcome

Avaya Stadium offers an online welcome

Maybe I just haven’t been to enough stadiums, but in the ones I visited over the last year I was struck by the fact that none of them seemed to have any kind of a place for live, updated game-day information where fans could find the kind of answers that might really improve their attendance experience.

In visiting various professional and top-level collegiate venues and interviewing representatives of other stadiums I continue to be impressed by the depth and breadth of technology deployments and of some apps that deliver advanced services, like Levi’s Stadium’s food delivery or the various live-replay systems in place at schools like Baylor and Nebraska, as well as at numerous pro venues. But I’ve yet to find a stadium, team or school with what seems like a simple thing to do — either to have a constantly updated “daily news” stream about game-day issues, or better yet, a rapid-response team on either social media or email to answer simple questions like, where should I park, and which gate should I go to?

Sometimes it seems like the simplest things are being overlooked when it comes to stadium technology, and I’m wondering why no such services seem to exist. Are they too costly? Or just not thought of as necessary? Or are stadium owners and operators not really paying attention to what happens on game day?

Why can’t all fans get the ‘suite’ treatment?

I don’t think the last question is true, since I did have the privilege of attending one Niners game at Levi’s Stadium this past season as the guest of app developer VenueNext, an experience that included a pass to the company’s corporate suite. As you can probably guess, having a suite-level pass is indeed a “suite” way to see a game. Almost all of your concerns and needs are taken care of, from the already paid-for drinks and food to the comfortable seating, and there is no shortage of stadium staff around to answer any questions you might have about where to go or how to find things.

One for the road at the BNY Club, Levi's Stadium

One for the road at the BNY Club, Levi’s Stadium

Fans with “regular” passes, however, simply don’t have many similar options for assistance, especially outside the stadium gates, where perhaps help is most needed. I know teams and stadiums (like Levi’s) do a good job of making maps and guides available online, especially for season ticket holders, but those resources typically aren’t designed for viewing on mobile devices, especially in a low-connectivity or bright-sunlight outdoor situation. Others that are designed for mobile apps, like Avaya Stadium’s “Ava” character, only offer canned information, and not a question-and-answer service.

Wouldn’t it be great to have a rapid-response Twitter handle or a regularly updated Twitter feed to answer questions like “where is the best place to park for seating in Section X,” or “which lots are less full,” or “which lots offer the fastest exit after the game?” Such a service could be incredibly helpful for the huge numbers of fans who only attend a small number of games, who might be making such decisions at the last minute and may have never been to the stadium before.

Feed me, keep me warm and dry

I really could have used such an informative service at the College Football Playoff championship game, which I was able to attend via a last-minute media invite from AT&T. Though my pass included access to the game (and more suite-level pampering) I didn’t have any special treatment getting to the event, so my game-day travel experience was probably very similar to many of the thousands of Ohio State and Oregon fans who had likely never been to AT&T Stadium before. Like many others, I decided to get to the stadium early, both to avoid any kind of parking crush and to bathe in whatever pre-game atmosphere might emerge. Three things I wasn’t prepared for came back to chomp me in the behind: Freezing cold weather, the lack of anywhere outside the stadium to get out of said cold weather, and the lack of any kind of online information to assist in the situation.

Fans freezing outside waiting for the CFP game to start

Fans freezing outside waiting for the CFP game to start

Though we were smart enough to grab lunch beforehand at a nearby bar and grill, my friend and media buddy Phil Harvey and I were only vaguely aware of the fact that the doors to the stadium weren’t going to open until 5:30 p.m., two hours before the scheduled game start, something we hadn’t really counted on when we drove over to park at 2 p.m. Our thoughts of being able to wander around and check out tailgate parties — or the underpublicized outdoor “festival” being put on by the NCAA and its sponsors — were negated by the chilling, biting wind, which whipped mercilessly throughout the acres of parking lots surrounding the stadium.

Like many others that day, we wound up spending some unplanned shopping time in the nearby Walmart, mainly to get out of the chill. We also ended up being frustrated with thousands of our newest closest friends, when the ticket gates apparently opened at 4:30 — only to find ourselves “in” the event (having gone through security and ticket checking) but still outside the doors, jammed onto the outdoor patios where we had to wait for another hour. The only good part of being crushed cheek to jowl is that being packed together did help keep all of us somewhat warmer.

Bargains available at the AT&T Stadium Walmart.

Bargains available at the AT&T Stadium Walmart.

Sure, we should have been smarter and maybe asked more questions beforehand but during the hours of unpleasantness all I could think of was why someone from the game or venue wasn’t outside watching what was going on, or doing anything to help rectify the situation. Even a simple official message of “we aren’t opening the doors for two more hours — here are a list of nearby restaurants you can walk to” would have been extremely helpful advice.

Maybe the CFP game was an outlier situation — lots of people who had never been to the venue before — but I’m guessing the situation isn’t that unique, especially for “big” events like playoffs or championships. And especially when it comes to extreme weather conditions, it just seems to make sense to have some kind of continually updated “at the game” news service that is well advertised and easily found, so that when a crisis situation emerges, fans know where to turn for trusted information.

Do any such services exist? Are there teams out there already doing this in a fashion that works? Let me know here, or we can have a discussion over on Twitter, where you can find me under the @PaulKaps handle.

Filed Under: 4G LTE, Apps, AT&T, DAS, Levi's Stadium, NCAA Football, NFL, University of Oregon, Wi-Fi Tagged With: , , , , , , , , , ,

Monday quick thoughts: Livestreaming comes of age on fight night; PGA’s digital moves confusing

May 4, 2015 by 1 Comment

Some quick thoughts on a Monday where yours truly is recovering from a week-plus as stage crew for my daughter’s musical, a much more physically taxing job than originally thought:

Livestreaming comes of age during Mayweather vs. Pacquiao

We’ve been pounding the drum a bit lately about livestreaming apps like Twitter’s Periscope and its twin Meerkat, which allow people to become personal broadcasters, relaying live video of whatever their phone cameras can see to their “followers” on the livestreaming services. Earlier this year we wondered if the services would cause a problem for sports like baseball (which is not worried about livestreaming just yet) but the big breakout in livestreaming and sports came this past Saturday night, when lots of people used Periscope and Meerkat to give others a free, completely illegal look at the closed pay-per-view fight by holding their phones up to TVs showing the live action.

The fallout still hasn’t hit in any official or legal way yet, but after HBO’s quick lawsuits trying to stop people from livestreaming episodes of Game of Thrones, you can bet that similar legal attempts to constrain the services from showing exclusive sports footage won’t be far behind. I also just saw a photo of the live crowd at the Mayweather/Pacquiao fight that showed multiple fans holding up phones, no doubt some of them livestreaming. While Major League Baseball’s Bob Bowman thinks that most fans don’t want to hold their phones up for long stretches of time, my thinking is, that before long someone’s going to figure out how to link a GoPro helmet cam to their phone for HD livestreaming that’s hands-free. Then what?

I just think this is going to be a much bigger deal than leagues and sports think right now. The weird coolness factor of being your own broadcaster is strangely compelling, and is a step up from the ubiquitous selfie. While Twitter CEO Dick Costolo might think it was cool that Periscope “won the fight” Saturday night, let’s see how smug he is when lawsuits start showing up at the door.

And while the terms of service for both Periscope and Meerkat clearly state that the services may not be used to show copyrighted content — and while the services have made noises about being ready to kick off users who do so — the fact that you can sign up instantly makes the policing after-the-fact a fail before it starts. Nobody wants the return of phone and camera police at big events, a kind of enforcement that never really worked and won’t work now that videocameras can fit inside pockets. Twitter, which clearly wants to play ball with sports leagues — witness its deals with entities like the NFL to show approved replays — needs to get out in front on the livestreaming/sports issue or risk legal wrath. And we haven’t even talked yet about how livestreaming might affect bandwidth on stadium networks, a topic sure to be discussed at the upcoming SEAT Conference in San Francisco this July. More on livestreaming soon, you can bet.

PGA sends confusing message with credential pull

When I wrote an editorial suggesting that the PGA embrace livestreaming as a way to attract more fans with innovative use of new technology, I had no idea that earlier that day the Tour had pulled a season credential from reporter Stephanie Wei for using Periscope to show some live video of practice rounds from the World Golf Championships Match Play event at Harding Park last week. Coming just after the PGA announced a deal with MLBAM to produce an over-the-top service to show live Thursday and Friday morning rounds, it was thoroughly confusing: Was the Tour embracing new media, while slapping the wrists of other media who dared use the same technology?

In a quick call Friday with Ty Votaw, the Tour’s executive vice president for communications, we heard the Tour’s claim that Wei had a “long history of [policy] violations,” and that the suspension of her credentials was due to the long history, and not just her use last Monday of Periscope. Wei posted her own version of the story on her blog, Wei Under Par. As far as we know, Wei is the first major-sports reporter to get a credential pulled in part because of Periscope use.

While we clearly understand the need to protect copyrighted broadcasts, it’s our opinion that the Tour needs to lighten up on quick-hit video content, especially for coverage of things that the TV broadcasters don’t show, like practice rounds or range action. As we said, such content could attract a young golf-geek audience and reward hustling reporters like Wei, who we’ve been following mainly because of her fresh take and embrace of social-media methods of communication. For a deeper look inside the whole issue, you should read this column from Sports Illustrated’s Alan Shipnuck on the incident, and why he thinks (and we agree) that the losers here are golf fans.

Filed Under: Apps, Golf, Golf Channel, GoPro, Live sports via mobile, Live Sports Video Consumption, Major League Baseball, PGA, SEAT Conference, Twitter Tagged With: , , , , , , , , , , , , , , ,

Opinion: Pro golf tour should embrace livestreaming apps like Meerkat, Periscope, to attract new fans and show ‘missing’ action

April 30, 2015 by 3 Comments

The action starts here. Credit all photos: Paul Kapustka, MSR (click on any photo for a larger image)

The action starts here. Credit all photos: Paul Kapustka, MSR (click on any photo for a larger image)

Even as it ramps up its own official efforts to bring more live action to fans via the Internet, the professional golf tour should embrace the emerging “livestreaming” services like Periscope and Meerkat to expose even more live play to a wider and possibly younger audience.

Why? Because golf is unique in its ability to allow fans very close to the players, and combining that with the predictability of action makes for a perfect recipe for compelling livestream content, something that may not be possible at stadium-based events like baseball or football. And since golf itself is admitting that it needs more live coverage, why not open the gates as wide as possible, and see what happens? As I will explain below I think the downside is minimal, and on the upside there’s the opportunity for the world’s stodgiest sport to shed some of its historical knickers and attract a younger, hipper audience that it might need somewhere soon down the road.

Perfect for Periscope

That overall idea was my instant takeaway from a day at the World Golf Championships Match Play event this week at Harding Park Golf Course in San Francisco, where I strolled the grounds on Tuesday, when practice rounds and a pro-am event were taking place. While the almost non-existent crowd meant I could really get up close and personal, it struck me that even at crowded days at golf tournaments a good number of fans are extremely close to the players, making cell-phone livestreaming something you may actually want to watch.

Ian Poulter in fine form on Tuesday at WGC.

Ian Poulter in fine form on Tuesday at WGC.

Even with my limited photography skilz I was able to get some good shots Tuesday, including one stop-action picture of Ian Poulter’s perfect swing. I also spent some time watching Zach Johnson and Jason Dufner dial in their short irons at the practice range, and the thought occurred to me that golf geeks might really like being able to watch such “action” via a livestreaming service. So why not allow and even encourage it? If you follow golf at all you are probably, like the rest of us golf fans, regularly frustrated by the lack of “live” coverage either on TV or online. Especially so since there’s now no real reason not to have as much live coverage as you can.

In the old days, it might have been cost-prohibitive and technically impossible to have TV cameras following every golfer on the course on every hole. But as cameras and wireless technology continue to improve, you’re seeing more and more flexibility and choice in “official” golf coverage, most recently with Tuesday’s announcement of PGA Tour Live, which later this summer will bring live coverage of some Thursday and Friday morning action to Internet viewers for a small fee. That’s great news for frustrated old-line golf fans, who will probably happily pay a few bucks a week not to miss early rounds, especially from players who may finish before the TV coverage comes on air.

But why stop there? Even the PGA’s new service will be extremely limited, only showing two “featured” groups each day. That means possibly half the field still won’t be seen, and who knows when someone will have a hot round? Even The Masters’ excellent online coverage only shows a couple groups at a time and a couple holes. Why not allow unlimited or at least PGA media-approved livestreaming, something that could expand Tour coverage while rewarding hustling reporters who scour the course for unknowns having a good day? From where I sit the opportunities seem to far outweigh the negatives.

Remember: Online is additive for regular TV coverage!

After Tuesday’s press conference I briefly chatted with PGA Tour commissioner Tim Finchem and asked him about livestreaming apps, which are popping up at other pro sports events, like baseball. Though he doesn’t seem like someone who spends a lot of time on Twitter Finchem did know what Meerkat and Persicope were, and said “we’re looking at it [livestreaming] since it raises obvious issues.”

At the WGC social media tent. They wouldn't let me carry this on course to hold behind Sergio.

At the WGC social media tent. They wouldn’t let me carry this on course to hold behind Sergio.

Those obvious issues, of course, are that livestreaming clearly violates broadcast rights agreements and circumnavigates sponsor advertising, two big items in the PGA’s revenue list. But like other sports, golf isn’t really concerned with livestreaming right now since the guess is that most fans want to watch the action and not spend minutes holding up their phones so the Internet can see what they are seeing. That’s probably a safe bet but I think golf should go the other direction and encourage livestreaming, perhaps from golf media professionals already covering events or from sponsors themselves, who are also already providing social media coverage of their sponsored players. Instead of looking at livestreaming as something that takes away from its professional, sponsored coverage, the PGA should see the new services as a valuable promotional tool, one more likely to be consumed by an audience that doesn’t watch much golf now — young, hip, tech people who live on services like Twitter and might find golf cool if they could watch some live action on their phone, for free.

Already this week some golf media professionals with good social media skills, like Stephanie Wei, have done some livestreaming from Harding, but why not have more? Livestreaming could be a way to bring more exposure to up-and-coming players, who might never be part of an online “featured group” and who almost never show up on broadcast coverage, unless they shoot a hole in one. By and large the professional golf TV coverage is wonderfully produced, but it’s also predictable and as stuffy as sports gets: Tiger, Phil, commentators with British accents. What golf could profit from is some kind of Men in Blazers coverage, which might be a way to get younger fans for the twentysomething stars like Jordan Spieth and Rory McIlroy who are now No. 2 and No. 1 in the game respecitvely. Livestreaming could be a simple, fun and cheap experiment that’s worth a shot.

It also doesn’t have to be revenue-free, since the PGA could allow sponsors to livestream their logoed players — I’m thinking here that the excellent social media crew at Callaway would jump on such a chance and probably be ready to do so by next week. Maybe the PGA could sell a few approved livestreaming spots to the highest bidders? Maybe then I will finally get the 24/7 TigerCam that I’ve always wanted — and I think that other golf fans, new or old, would appreciate as well.

BONUS: More MSR photos from Harding below.

Masters champ Jordan Spieth relaxes during practice round.

Masters champ Jordan Spieth relaxes during practice round.

Zach Johnson dials in short irons on the range.

Zach Johnson dials in short irons on the range.

Mobile device use is still limited and confusing.

Mobile device use is still limited and confusing.

Sponsor plug! No test drives were available.

Sponsor plug! No test drives were available.

In case you need help with your tweet or Instagram.

In case you need help with your tweet or Instagram.

Don't quite understand why we weren't given the keys to this cart.

Don’t quite understand why we weren’t given the keys to this cart.

MSR finishes the WGC with a 1-up win.

MSR finishes the WGC with a 1-up win.

Filed Under: Apps, CBS Sports, Golf, Golf Channel, Live sports via mobile, Live Sports Video Consumption, PGA, Sports Social Media, The Masters, Tiger Woods, Twitter, Wi-Fi, YouTube Tagged With: , , , , , , , , , , , , ,

Bowman: MLB won’t stop fans from using Meerkat or Periscope at games — for now

April 29, 2015 by Leave a Comment

Bob Bowman, president of business and media for Major League Baseball. Credit: Paul Kapustka, MSR

Bob Bowman, president of business and media for Major League Baseball. Credit: Paul Kapustka, MSR

At a Major League Baseball game and feeling the need to livestream some live game action via Periscope or Meerkat? Go right ahead, because the powers that be at MLB aren’t going to stop you — at least not yet.

While the nascent livestreaming services — which basically allow users to broadcast live video of what their phone cameras can see — potentially create conflicts with both broadcast rights and available network bandwidth, they aren’t yet a problem at MLB ballparks, according to Bob Bowman, president of business and media for Major League Baseball and the CEO of MLB’s advanced media operations.

Bowman, who was at Harding Park Golf Course Tuesday to announce a joint deal between MLBAM and the PGA, spoke briefly with MSR to address the livestreaming question, which surfaced earlier this month when fans started using Periscope and Meerkat to “broadcast” live video from MLB games. Though showing live video “without the express written consent” of MLB games is “strictly prohibited” (as anyone who’s ever watched a MLB game broadcast knows), Bowman said Tuesday that he and MLB don’t see livestreaming as a problem that needs to be addressed by policing fans or blocking the services.

Screen Shot 2015-03-29 at 11.20.55 PM“I just don’t think our fans come to games with the idea of holding their phones up to stream video for 20 minutes,” Bowman said. While he does note that such streaming is patently illegal, Bowman also said that MLB didn’t want to alienate fans over something that wasn’t yet causing any big problems. Currently, he said, most fans are using social media to share photos of themselves at baseball games, a type of free promotion MLB and teams go out of their way to encourage.

What hasn’t happened — yet — is large numbers of fans using the livestreaming services, something that could potentially clog up the cellular and Wi-Fi networks inside the stadiums since live, streaming video inherently uses up a large amount of bandwidth. Bowman, whose MLBAM operation spent some $300 million over the past couple years in a project that is bringing advanced cellular and Wi-Fi networks to all MLB parks, said that if livestreaming becomes a bandwidth issue, it will be addressed.

“We just put all these new networks in, and the last thing the stadiums want is [people] using the network for these types of activities,” Bowman said. “If we’re wrong, we’ll review it. But I just don’t think our fans are there to stream the game.”

Filed Under: 4G LTE, Apps, Baseball, DAS, Live sports via mobile, Live Sports Video Consumption, Major League Baseball, MSR Guides, San Francisco Giants, Sports Social Media, Twitter, Wi-Fi, Wi-Fi Video Streaming Tagged With: , , , , , , , , ,

Fans are using Periscope and Meerkat to stream Opening Day baseball action — how will MLB respond?

April 6, 2015 by 1 Comment

Ended Meerkat stream from MLB opening day

Ended Meerkat stream from MLB opening day

The question we asked about how the use of livestreaming apps like Meerkat and Periscope might affect stadium networks is getting some real-world trials today, as fans are clearly using the apps to show live video from the various opening day games for Major League Baseball. So far, we’ve seen reports that fans are using the apps from the New York Yankees’ home opener agains the Toronto Blue Jays, and at the Detroit Tigers’ home opener against the Minnesota Twins. We’ve tried to catch a live broadcast of game action, but so far no luck!

UPDATE: The Wall Street Journal got MLB to comment… and the league doesn’t like live streaming, no wonder. Still, no word on how it’s going to be enforced.

UPDATE 2: Well, MLB has responded… and it made the WSJ issue a correction, no small thing there. According to MLBAM’s Bob Bowman the league will “monitor” people who are livestreaming, but won’t take any action. Apparently Bowman thinks that fans won’t spend their time at games livestreaming, which we would put in the “remains to be seen” category. Also, nothing has been said so far about how livestreaming might affect stadium wireless network performance; so we are still betting that we haven’t yet heard the end of potential Meerkat/Periscope bans, especially from other sports like football. Stay tuned!

Though live streaming of game action seems to be in direct violation of MLB broadcast rights, we still haven’t heard back from the league about what it plans to do, if anything, about livestream feeds from games. For what it’s worth, the Meerkat terms of service seem to absolve the app or the company from any infraction, saying it’s the user’s responsibility to not use it to show content that is copyrighted or otherwise protected. But we all remember YouTube, right?

Since the live streams aren’t archived it’s possible that the league may just let them slide; and there probably aren’t more than a handful of people streaming yet at each game, so it’s doubtful that stadium networks are yet feeling any huge strain from the apps.

Small text snippet from Meerkat TOS... you are own your own when it comes to rights violations!

Small text snippet from Meerkat TOS… you are own your own when it comes to rights violations!

But it’s also not too hard to look into the near future at a “big game” and see hundreds or thousands of fans bringing a stadium network to its knees with live video streaming. So far, none of our stadium sources seems willing to talk publicly about the potential problem; we also have calls and emails in to both Twitter and Meerkat, and will update this post as we hear more.

Twitter, which bought Periscope, has a relationship with MLB so you are likely to see lots of Vines and photos from teams. But so far on the Twitter Sports blog, no Periscope. Let us know if you see any live action streams… we will keep updating this post as we hear more.

UPDATE: Just saw some live video of introductions in DC thanks to our old pal David Joachim (hey Dave!)…

UPDATE 2: Just had to add this tweet from one of my favorite writers, Steve Rushin… of course they’re on their phones!

Filed Under: 4G LTE, Apps, Baseball, DAS, Major League Baseball, Wi-Fi, Wi-Fi Video Streaming Tagged With: , , , , , , , , , , , ,
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