Verizon: Denver fans used 2.87 TB of wireless data during AFC championship; AT&T also sets DAS traffic records at both Sunday games

Sports Authority Field at Mile High, during Jan. 3 game vs. San Diego. All photos: Paul Kapustka, MSR (click on any photo for a larger image)

Sports Authority Field at Mile High, during Jan. 3 game vs. San Diego. All photos: Paul Kapustka, MSR (click on any photo for a larger image)

During their team’s exciting 20-18 victory over the New England Patriots Sunday, Denver Broncos fans who are Verizon Wireless customers used 2.87 terabytes of wireless data, according to Verizon. That total includes 1.7 TB used on the Verizon-only Wi-Fi network at Sports Authority Field at Mile High, and another 1.17 TB of data on the Verizon LTE DAS network at the stadium.

Also on Sunday, at the Bank of America Stadium in Charlotte, N.C., where the Carolina Panthers defeated the Arizona Cardinals, Verizon Wireless customers there used 1.3 TB of data on the Verizon LTE DAS network, according to figures sent to us by Verizon.

According to AT&T, its wireless customers set DAS traffic records at both stadiums Sunday, with 819 GB used on AT&T’s DAS network at Sports Authority Field and 739 GB used by AT&T DAS customers at Bank of America Stadium. Both totals are the highest-ever marks seen by AT&T at the respective stadiums, according to AT&T; the Denver total Sunday was 34 percent higher than the total used in the team’s first playoff game this season against Pittsburgh, and was 52 percent more than the average data used during regular-season games. In Charlotte, the DAS traffic total Sunday was 16 percent higher than the number hit during the playoff game a week previous against Seattle, and 50 percent higher than the average regular-season game, according to AT&T.

On the AT&T Wi-Fi network at Bank of America Stadium, fans used 740 GB of data, which AT&T said is also the highest-ever mark for that network, 19 percent higher than the previous playoff game vs. Seattle and 36 percent more than the network saw for average regular season games. The Wi-Fi network at Bank of America Stadium will be replaced this offseason, with a new network built by AmpThink and Aruba.

In Denver, the network situation is somewhat unique since Verizon built the Wi-Fi network inside Sports Authority Field at Mile High, but so far only Verizon customers are allowed access to it. While we’ll describe the situation in more detail in a stadium-visit profile coming very soon, the word from stadium IT types is that the Wi-Fi is open to other carriers but none have yet signed on to allow their customers access to it. There are, however, separate DAS networks for AT&T, Sprint and T-Mobile inside the stadium as well, so at least from a DAS perspective most fans at Mile High are pretty well connected.

Stay tuned for more soon on the networks at Sports Authority Field at Mile High! In the meantime, some pictures from our Jan. 3 visit below.

mihi3

Count the antennas! See if you can spot the AT&T DAS antennas (slightly rounded) and the T-Mobile antenna (big square) among others in this overhang shot at Sports Authority Field at Mile High.

mihi4

Denver’s south end zone scoreboard is topped by a horse… and two Wi-Fi antennas

The parking lots just outside Sports Authority Field have good Wi-Fi coverage as this light pole shows.

The parking lots just outside Sports Authority Field have good Wi-Fi coverage as this light pole shows.

Your Levi’s Stadium technology primer: Everything you need to know about wireless technology at the site of Super Bowl 50!

Scoreboard promo for the Levi's Wi-Fi network, from 2014 season. All photos: Paul Kapustka, MSR (click on any photo for a larger image)

Scoreboard promo for the Levi’s Wi-Fi network, from 2014 season. All photos: Paul Kapustka, MSR (click on any photo for a larger image)

With Super Bowl 50 two weeks away there is going to be increased interest about whether or not Levi’s Stadium in Santa Clara, Calif., host site of the event, is “the most technologically advanced” athletic venue. Here at Mobile Sports Report, we have spent the better part of the last two years researching and reporting on Levi’s Stadium and all its technical components, attending multiple events and compiling all the known statistics we can find, to present as complete and as honest an assessment as possible, from a completely objective perspective, about the technology found at Levi’s Stadium.

So what’s our verdict? As we see it, there are three main features that set Levi’s Stadium aside from most others, and qualify it for consideration as one of the most technologically advanced large public venues: The stadium’s Wi-Fi network, its distributed antenna system, or DAS, and the integrated Levi’s Stadium app, which takes advantage of a large network of beacons to provide wayfinding and other location-based features. Though some of the components, like the Wi-Fi network, may not be the fastest or largest around, it’s our opinion that the sum of the parts puts Levi’s Stadium at or near the top of any well-connected stadium list; but the 2-year-old venue’s real test won’t come until Super Sunday, when we’ll all see if the networks, apps and personnel performance can live up to the stress of one of sport’s biggest events.

For anyone who wants to know the exhaustive details behind the technology, we’ve included in this story links to all of our Levi’s Stadium stories we think are pertinent, to help other writers or interested sports-tech types get a grip on what’s really going to be technologically available to the 72,000 or so fans who show up on Feb. 7 to watch the NFL’s 50th annual big game.

For starters, here is the first part of a feature we did at the start of the season about how Levi’s Stadium was getting ready for Super Bowl 50. Though we expect some more news next week about late additions, this article pretty much sums up the first-year performance and the tweaks the San Francisco 49ers made to their home-stadium’s wireless infrastructure. And here is the second part of the feature, which focuses more on the stadium’s excellent app, which we’ll talk more about later.

Fans take pictures at Levi's Stadium, opening day 2014 season.

Fans take pictures at Levi’s Stadium, opening day 2014 season.

Wi-Fi: It’s good, but is it the best?

The Wi-Fi in the stadium is pretty good, among the best out there anywhere, but probably not the biggest or fastest network in all the land. Though the Aruba-gear network was innovative for its heavy use of under-seat Wi-Fi APs and the 1,200 APs it had for its first year, other stadiums are meeting or beating those numbers, and under-seat deployments are now becoming quite trendy for venues that want fast, wide connectivity. With slightly more than 1,200 APs now, the Levi’s Stadium Wi-Fi network has seen some big-traffic days for Wi-Fi, including the stadium’s NFL regular-season opener and a WrestleMania event last year.

Among stadiums we’ve seen, AT&T Stadium in Arlington, Texas, has more Wi-Fi APs and is a bigger place (by about 30,000 in capacity for football) so it had more overall Wi-Fi traffic than Levi’s the past couple years. And Kyle Field’s new network down at Texas A&M is the fastest we’ve seen anywhere, and already has had a bigger Wi-Fi traffic day than Levi’s Stadium. And we haven’t yet visited Miami’s Sun Life Stadium but they get a lot of wireless traffic there too. So while Levi’s Stadium may be among the best, we’re not quite sure it is at the top of the list, at least when it comes to sheer Wi-Fi connectivity.

We might change our tune if the Super Bowl 50 crowd can top last year’s Super Bowl Wi-Fi traffic total of 6.23 terabytes, recorded at the University of Phoenix Stadium in Glendale, Ariz. But so far the biggest total recorded at Levi’s Stadium was 4.5 TB seen at the WrestleMania 31 event last March. From our unofficial observations, the “top 5” list of most single-day Wi-Fi events we know of are:

1) 6.23 TB — Super Bowl XLIX, University of Phoenix Stadium, Glendale, Ariz., Feb. 1, 2015
2) 5.7 TB — Alabama vs. Texas A&M, Kyle Field, College Station, Texas, Oct. 17, 2015
3) 4.93 TB — College Football Playoff championship game, AT&T Stadium, Arlington, Texas, Jan. 12, 2015
4) 4.9 TB — College Football Playoff championship game, University of Phoenix Stadium, Glendale, Ariz., Jan. 11, 2016
5) 4.5 TB — WrestleMania 31, Levi’s Stadium, Santa Clara, Calif., March 31, 2015

For what it’s worth, Super Bowl XLVIII in MetLife Stadium used only 3.2 TB of Wi-Fi, so it will be interesting to see what happens with the growth curve at SB50. In addition to total data “tonnage” there is also an interesting observation about how much data is used per fan, on average. When we get the stats back from Super Bowl Sunday it will be interesting to see if the smaller crowd at Levi’s Stadium will have used more data per connected person, a good reflection of both the carrying capacity of the network and the ease of connecting and staying connected to the Wi-Fi.

Replacing the entire DAS for better cellular connectivity

What is often confusing to non-tech types who try to write about stadium wireless is realizing that there are often two separate networks, Wi-Fi and cellular, operating in the same venue. While many fans actively seek out Wi-Fi, many game-day attendees either don’t bother or don’t know how to connect to Wi-Fi, and so just use their phones like they do anywhere else. To make sure they still have a strong signal, wireless carriers and venues often team up to deploy a distributed antenna system, or DAS, which is basically a bunch of small antennas located inside the venue that act just like a big cell tower, connecting phones to the nearest antenna.

Close-up of new DAS antennas (from mid-July, before the wires were connected)

Close-up of new DAS antennas (from mid-July, before the wires were connected)

At Levi’s Stadium, integrator DAS Group Professionals (DGP) built a “neutral host” DAS for the stadium, which means the team owns the infrastructure and rents out space to carriers so they can connect to customers inside the building. One of the more interesting twists this past offseason was that DGP ripped out and replaced the entire DAS network it built the year before, at the behest of its customers, the major cellular providers. Why? According to DGP, the cell providers — who paid for the upgrade — are expecting as much as 2.5 times more cellular data at this year’s Super Bowl compared to last year, huge numbers that they were afraid might overwhelm the system installed in 2014.

During a stadium tour this summer, MSR saw that the main Levi’s Stadium head end (where the telecom gear that connects the stadium to the outside networks lives) was being doubled in size, so by any stretch cell connectivity should be good if not great during the big game. DGP was also supposed to be increasing cell coverage outside the stadium in the parking lots, but so far we haven’t heard any reports if reception was better this year than last.

At big events like the Super Bowl, the big wireless carriers will spend like crazy to make sure there are no reports of “phones not working,” so the DAS upgrades have become somewhat par for the course. AT&T said that it spent $25 million on wireless infrastructure improvements in the greater Bay area, including expanding its DAS operations inside Levi’s Stadium to allow them to handle 150 percent more traffic. You can expect that Verizon was spending some similar dollars, so rest assured, if you are there your phone will more likely than not find a signal.

What will the app let you do?

The biggest question remaining about the technological underpinnings of Super Bowl 50 — at least as of Sunday night — is whether or not all the features from the regular-season Levi’s Stadium app will make it into the mix for the Super Bowl, especially the one that really sets Levi’s Stadium apart, the ability to order food to be delivered to any seat in the stadium.

Though we’ve been given a “head nod” that the service will be available for Super Sunday, we haven’t yet received any official notice of what’s going to be in the game-day app either from app provider VenueNext or the NFL. This season Niners fans at home games could not only order food and drinks for themselves, they could order and pay for food to be delivered to friends in the stadium, something we noted in our season preview of changes to the groundbreaking Levi’s Stadium app.

App showing ability to buy pricey parking ticket for your RV

App showing ability to buy pricey parking ticket for your RV

If there is some doubt whether the league and the stadium might not make food-delivery available for the Super Bowl, it might have to do with the fact that at one of last year’s “big events” at Levi’s Stadium, the NHL’s Stadium Series outdoor hockey game, the food-delivery service melted down in the face of a massive amount of orders and a too-low level of human staffing. But our guess is that eventually (maybe this week?) we will hear that the Super Bowl app will embrace all the features of the regular Levi’s Stadium game-day app, including in-seat delivery.

What many fans at the game may find even more useful is the app’s ability to provide wayfinding capabilities through a mapping feature that uses the 2,000+ Bluetooth beacons installed throughout the venue to provide live wayfinding, just like how Google Maps shows your car as a blue dot driving down the highway. With many attendees most likely visiting the stadium for the first time, having the ability to find your way around via your device may be the most welcome reason to download the app. Fans should also be able to watch in-stadium replays seconds after plays happen, and may also be able to watch Super Bowl broadcast commercials via their mobile device. Stay tuned for more “official” announcements of app capabilities as we hear them.

In case you haven’t heard enough, here are a few more links from our in-person visits to Levi’s Stadium for Niners home games during the 2014 season.

Niners’ home opener tops Super Bowl for Wi-Fi data traffic with 3.3 Terabytes (Sept. 16, 2014)

Levi’s Stadium ‘NiNerds’ get high-visibility wardrobe upgrade (Nov. 23, 2014)

Stadium Tech Report: Network finishes season strong at Niners’ Levi’s Stadium (Jan. 12, 2015)

AmpThink, Aruba win Wi-Fi deal for Carolina Panthers’ Bank of America Stadium

Screen Shot 2015-12-10 at 9.29.18 PMDetails are still yet to emerge, but AmpThink and Aruba have officially won the deal to put a new 1,200-AP Wi-Fi network in the Carolina Panthers’ Bank of America Stadium for next football season.

Of course, the undefeated Panthers still have a lot left going on this season, and fans at home games will still be able to use the AT&T Wi-Fi network that has been in the stadium for several years. But as we noted in our NFL Stadium Tech roundup this season, there had been some Panther-fan grumbling about the performance of the network and stadium IT execs had been busy vetting a new provider during this past year.

Earlier today James Hammond, director of information technology for the Carolina Panthers, sent us this brief note that confirmed the selection of AmpThink and Aruba. It also confirms another primarily under-seat AP design for AmpThink, following its help in deploying the new network at Kyle Field at Texas A&M (see report out very very very soon!); it’s also another big NFL deal for Aruba (a Hewlett Packard Enterprise company), whose gear is also used at the San Francisco 49ers’ Levi’s Stadium. According to Hammond:

The Carolina Panthers have issued a letter of intent to award the high density Wi-Fi project to AmpThink. The deployment will utilize approximately 1,200 Aruba access points in an under-seat configuration.

More on this deal as details become available.

Stadium Tech Report — NFL stadium technology reports — NFC South

Editor’s note: The following team-by-team capsule reports of NFL stadium technology deployments are an excerpt from our most recent Stadium Tech Report, THE FOOTBALL ISSUE. To get all the capsules in one place as well as our featured reports, interviews and analysis, download your free copy of the full report today.

NFC SOUTH

Reporting by Chris Gallo

Atlanta Falcons
Georgia Dome
Seating Capacity: 71,280
Wi-Fi – Yes, approximately 500 access points
DAS-Yes
Beaconing – No

Last year’s 4-12 record came as a surprise to Falcons fans after three straight playoff seasons. With lots of talent on the field, the fans are looking forward to a rebound year. And they’ll get to follow the team with ease as the multi-venue Georgia Dome features 500 Wi-Fi access points from Cisco.

Carolina Panthers
Bank of America Stadium
Seating Capacity: 74,455
Wi-Fi – Yes, 645 access points
DAS-Yes
Beaconing – No

Bank of America Stadium receives a Wi-Fi boost from AT&T in 2014. Now with 645-plus Wi-Fi access points, Panthers fans should find it a little easier to share that photo of Cam Newton’s touchdown celebration. Will they be able to do so for another home playoff game?

New Orleans Saints
Mercedes-Benz Superdome
Seating Capacity: 76,468
Wi-Fi – Yes, 600+ access points
DAS-Yes
Beaconing – No

Remember the blackout from Super Bowl XLVII? How could you forget? The Superdome doesn’t. Good thing the versatile venue was prepared to keep fans connected with a robust DAS and more than 600 Cisco Wi-Fi access points. Saints fans will have plenty to share on game days with a high-powered offense back in 2014.

Tampa Bay Buccaneers
Raymond James Stadium
Seating Capacity: 65,890
Wi-Fi-Yes
DAS-Yes
Beaconing – No

After installing Wi-Fi in 2012 and releasing an updated team mobile app in 2013, Tampa Bay delayed plans to enhance the stadium’s video boards in the offseason. The reason? The organization wants to supersize the upgrades with larger screen sizes and video replay capability. Owned by the Tampa Bay Sports Authority, Raymond James Stadium has secured the 2017 College Football National Championship game. This means Bucs fans can expect the game day experience to continue to improve in the coming years.

Fox Sports Go will live-stream Seahawks-Saints and Niners-Panthers this weekend; CBS will live-stream Patriots-Colts, Broncos-Chargers

Screen shot 2014-01-11 at 9.52.57 AMIf you’re a customer of a participating provider for Fox Sports Go, you can watch this weekend’s NFC playoff games either on the Web or on an Apple iPad using the Fox Sports Go website or mobile app. Here at Mobile Sports Report we love this kind of flexibility, since it lets us watch games on the big desktop PC screen if and when other family members want to use the main TV to watch Harry Potter movies. The Fox Sports Go website address is foxsportsgo.com, and the list of participating providers includes AT&T U-Verse, Comcast Xfinity, Suddenlink, Optimum, Midcontinent Communications, and Wow!.

CBS will also live-stream its coverage of the AFC divisional games this weekend, starting with the Colts-Patriots game at 8:15 p.m. ET on Saturday followed by the Broncos-Chargers game Sunday at about 4:40 p.m. Sunday. The games can be watched online at CBSSports.com’s NFL page, or via the CBSSports app, which I believe gets around the Verizon phone-ban by just showing the games via a web page. I did see a little disclaimer that says live streaming is only available via iOS devices. Someone out there give it a shot (I have an Android phone) and let us know if it works on an iPhone. You do not need to subscribe to any TV service to see the CBS live streams.

For Fox, Saturday’s Seattle Seahawks vs. New Orleans Saints game (4:30 p.m. ET start) and Sunday’s San Francisco 49ers vs. Carolina Panthers tilt (1 p.m. ET start) will both be live streamed, according to a Fox news release. To see the stream you need to validate your pay-TV subscription, and once that’s done you can watch all the other Fox games. The Super Bowl, which Fox is broadcasting this year, will not require a cable subscription.

Though the Fox Sports Go app is available for both the iPad and the iPhone, the Fox news release very specifically notes that the game is available only for the tablet version of the app. We are guessing here but we suspect that Verizon’s deal with the league for its NFL Mobile app — the only app for smartphone live NFL action — precludes Fox’s ability to offer live streaming to a phone-type device. All playoff games this weekend, including the AFC games on CBS (according to my phone), will also be available to NFL Mobile subscribers. NFL Mobile requires a Verizon 4G LTE phone and a $5 per month NFL Mobile subscription.

Someday, the league will get all these rights simplified. But not this weekend.

Wednesday Wi-Fi Whispers: Panthers (and Fans) Love Their New Wi-Fi Network

Panthers President Danny Morrison

When it comes to in-stadium wireless networks, most NFL teams and their fans are still looking to the future as to when high-speed Internet access will be available. Not so the Carolina Panthers, whose stadium sports what is arguably one of the NFL’s best Wi-Fi networks, with more than 460 access points providing free wireless access to every seat in Charlotte’s Bank of America Stadium.

Mobile Sports Report got a call from Panthers president Danny Morrison last week, and the head cat in Charlotte couldn’t be prouder of the network bringing bandwidth to Panthers fans, a deployment done through a partnership between the team and telco giant AT&T. According to Morrison the Panthers started talking with AT&T about an in-stadium network after seeing what AT&T helped build at Cowboys Stadium for the Super Bowl in February of 2011.

“We entered into a partnership [with AT&T] and did a soft launch last season,” Morrison said. After testing and tweaking (including a full-bore tryout at a Kenny Chesney concert in June) Morrison said the network was ready to go this season, along with a new team app designed by YinzCam, a relatively unknown Pittsburgh firm that has quietly become the stone cold leader in NFL and sports-team app development. [Editor’s note: Look for a YinzCam profile soon!]

“The app is fantastic, you can grab all kinds of video from the [game production] truck, different replay angles, everything,” Morrison said. Even though we asked politely, Morrison didn’t disclose the terms of the network-building deal between the team and AT&T, other than to call it an “excellent partnership.”

Though the stadium also has an upgraded Distributed Antenna System (DAS) to help with straight cellular connectivity, the Wi-Fi network is the star of the show, and according to Morrison it’s all there to increase the enjoyment of the ticketholder. When we asked him if the network was put in perhaps to help drive revenue — sell more concessions, help with team operations like ticketing — he said all that matters right now is making fans’ phones work better so they can enjoy the unique experience of a live gameday that much more.

“When fans go to games, they want to send pictures to their friends, and see data from other games,” Morrison said. “That’s the world we live in. But there’s nothing like the experience of being inside the bowl at an NFL game. If you can add to that experience, it bodes well.”

Cisco Scores at Barclays Center

This is a late update (we just saw the press release blog) but it is good news for Cisco’s Sports connectivity group, a big win for the stadium Wi-Fi and digital signage biz at the Barclays Center in Brooklyn. We are on the horn to Cisco folks and will try to get a more in-depth interview for next week’s column so stay tuned.

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