Intel True View coming to Niners, Vikings apps; but will anyone watch?

Screen shot of an Intel-powered 3D view of an NFL game.

From a sports viewing standpoint, there may not be a more compelling new technology lately than Intel’s True View platform, which can provide 360-degree 5K-resolution looks at a sporting event that are equally stunning and informative, a true leap in performance for TV-watching fans. Last week, a move by Intel to provide venture funding for app development firm VenueNext seemed like a great deal for fans of the NFL’s San Francisco 49ers and the Minnesota Vikings, whose stadium apps are slated to get the Intel technology to support 3D replay views, perhaps as early as next season.

While both the funding and the replay plans are positive moves for sports fans, our question is, will anyone really watch? While VenueNext’s app platform seems to be gaining momentum with pro teams from all the major U.S. sports leagues, the instant replay function — which was part of VenueNext’s first platform, the app for the Niners’ Levi’s Stadium — has never really caught on, peaking at the start and slowly dwindling thereafter. Replays on other mobile platforms, however — like Twitter — are enormously popular, with one Vikings video alone earning more than 4 million views.

VenueNext CEO John Paul at last week’s Intel event.

Though the Intel/VenueNext announcement garnered a lot of headlines last week, none of the other stories mentioned how little-used the instant replay function is. In fact, almost every team or stadium that has instant-replay functionality in its app declines to provide any statistics for the feature, a shyness we can only attribute to the fact that the numbers are embarrassingly low. The only one VenueNext was able to tell us about was the Niners’ app, which according to VenueNext generated approximately 1,000 views per game last season.

During 2014, the first season Levi’s Stadium was open, the app peaked early with 7,800 replays during that year’s home opener; by the end of the season that number was down to fewer than 4,000 replays per game, which prompted Niners CEO Jed York to label the service’s low uptake a surprising disappointment. Now it’s even used far less often. (VenueNext competitor YinzCam also has instant replay available for many of its team apps, but also does not provide team-by-team viewing stats.)

One reason York cited for the low replay use was the quality and frequency of replays shown on the Levi’s Stadium large video boards; while in the past many pro teams kept replays to a minimum (especially if they were unflattering to the home team) the acceptance of replay review in many leagues and a general change of behavior now sees almost constant replay showing, as well as live action on in-stadium video boards. And while the process to produce in-app video replays is stunningly quick, even the fastest replay functionality combined with the need to navigate a device screen is usually well behind live play.

Screen shot of instant replay service inside Levi’s Stadium app.

Since the amount of funding Intel is providing VenueNext was not announced, it’s hard to tell whether or not either company will consider the transaction worthwhile if the replay viewing numbers remain low. Another problem with the app replays is that many are confined to in-stadium views only due to broadcast rights restrictions; compare that handcuff to the openness of Twitter, where a video of the “Minnesota Miracle” walkoff TD shot by a quick-thinking Minnesota Vikings employee (Scott Kegley, the team’s executive director of digital media & innovation) during last year’s playoffs garnered more than 4 million views and recently won a Webby award.

If there’s a dirty not-so-secret about stadium wireless connectivity, it’s that almost every report we’ve ever seen about app and service usage inside venues puts use of open social media platforms like Twitter, Snapchat and Facebook far, far above team and stadium app usage. Though stadium and team apps are gaining more traction recently due to their embrace of service functionality for things like parking, concession transactions and digital ticketing, we still haven’t seen any reports or evidence that in-stadium instant replays are gaining in use.

Will Intel’s revolutionary technology change the game for in-app replays? We’ll track the developments and keep asking for stats, so stay tuned.

San Antonio Spurs refresh mobile app with new features from YinzCam

Screen shot of new app design for the San Antonio Spurs. Credit: YinzCam

The San Antonio Spurs announced a new version of the team’s mobile app, which includes new features both for fans attending Spurs home games at AT&T Center as well as for fans following the team remotely. The new features were added to the app by developer YinzCam, which also designed previous versions of the team’s app.

According to YinzCam and the Spurs, a new interface designed for clarity and faster navigation will help fans find new features like blue-dot wayfinding (available only for Apple iOS devices) as well as new interactive maps available for both iOS and Android devices. Another update is the inclusion of on-demand replays for fans at AT&T Center, with four different camera angles to choose from, according to YinzCam.

In a nod toward a trend of team and stadium apps adding more attendance-specific services, the new version of the Spurs app will inlcude a “Season Ticket Member Club,” which the Spurs and YinzCam said will provide special offers and discounts, as well as the ability for season ticket holders to have single sign-on access to Ticketmaster’s account manager, which they can then use to digitally manage their tickets.

What’s not clear is if this update is an addition to an update YinzCam was scheduled to provide to the Spurs in the wake of a 2015 deal with the NBA under which YinzCam was to redesign 22 NBA team apps, including the Spurs’. Since that deal several teams have replaced YinzCam with a competitor — the Minnesota Timberwolves, the Utah Jazz and the Charlotte Hornets are all currently working with VenueNext to deliver their team apps. The Orlando Magic are also a VenueNext client, the first NBA team to pick that developer.

YinzCam, however, still claims to have developed 21 of the NBA team apps in use this season, including apps for the following teams: Atlanta Hawks, Brooklyn Nets, Boston Celtics, Chicago Bulls, Cleveland Cavaliers, Denver Nuggets, Golden State Warriors, Houston Rockets, Indiana Pacers, LA Clippers, LA Lakers, Memphis Grizzlies, Milwaukee Bucks, New Orleans Pelicans, New York Knicks, Oklahoma City Thunder, Philadelphia 76ers, Phoenix Suns, Toronto Raptors and the Washington Wizards. The Sacramento Kings and the Miami Heat use apps designed by Built.io, another newcomer in the stadium and team-app market. This year the Detroit Pistons turned to Venuetize for their team app in their new home, Little Caesars Arena. According to this release Venuetize also helped design the new app for the Portland Trailblazers. The Dallas Mavericks’ team app is supplied by Tixsee.

BNP Paribas Open serves up new app from YinzCam

Screen shot of new BNP Paribas Open app from YinzCam.

The BNP Paribas Open, one of the premier stops on the professional tennis tour, has tapped YinzCam to provide a new app for this year’s event that includes support for a wide range of services including ticket purchases, wayfinding, transportation to and from the venue, and a schedule of matches.

The new app, available for iOS and Android devices, is the first tennis-venue app for YinzCam, whose market-leading list of customers is mainly in U.S. professional sports, including the NHL, the NFL and the NBA. Reflecting YinzCam’s historic excellence in providing content to mobile apps, the BNP Paribas Open app will include biographies and photos for the more than 200 women and men players from the WTA and the ATP World Tour. According to YinzCam, the app will also support live scoring and real-time match results.

Probably one of the more important features to fans at the Indian Wells Tennis Garden, the tournament’s host venue, is the interactive map, which provides information on food and beverage options as well as other services (restrooms, ticket offices, etc.) as you scroll through the map. YinzCam said the app also has a chatbot to answer questions, though when we tried asking it “will Roger Federer win?” it asked us to rephrase the question because it didn’t understand.

As previously reported by MSR, the Indian Wells Tennis Garden is well covered for Wi-Fi with a network using gear from Ruckus; apparently, the new app replaces the previous app developed by The App Company of Palos Verdes Estates, Calif.

Tampa Bay Lightning pick Venuetize for new Amalie Arena app

The Tampa Bay Lightning and Amalie Arena have selected developer Venuetize for a new team and stadium app that will bring features including a multi-purpose digital wallet that will help fans manage their ticket options for hockey games and other events at the venue.

Screen shot of the new Amalie Arena app by Venuetize.

Announced in January, the new app is already available for iOS and Android devices. According to the team, the app supports the ability to purchase concessions and merchandise with a mobile device, as well as being able to perform detailed ticketing transactions including transfers and even transfers of discounts.

The deal with the Lightning represents Venuetize’s second NHL deal this season, following the company’s win to provide a similar stadium and team app for the Detroit Red Wings (and the Detroit Pistons) at Little Caesars Arena. Venuetize also previously built an integrated app for the Buffalo Bills and Buffalo Sabres.

With new entrants like Hopscotch challenging established app players like YinzCam and VenueNext in the stadium and team app arena, Venuetize seems to be claiming its own turf with apps that lean heavily on transaction features, as well as the ability to easily shift between sporting events and other events at stadiums.

YinzCam, which made its name early in the space with content-focused apps, recently unveiled a feature that allows app users to order and pay for food and beverages. Clearly, the ability to support more transaction-based services seems to be part of the increased table stakes in the stadium and team app market going forward.

Stadium- and team-app builder Hopscotch adds $5 M in Series B funding

Screen shot of new Notre Dame app built by Hopscotch.

Hopscotch, one of the newer entrants in the team- and stadium-app development space, announced a $5 million Series B round of funding earlier this month, which the company said would be used to help support the rapid growth Hopscotch has seen over the past year.

Founded in 2014 after a project with Madison Square Garden led CEO Laurence Sotsky to build a business around team and stadium apps, Hopscotch had previously raised $12.5 million in Series A funding, according to the company. According to Sotsky, a beta customer relationship with the University of Mississippi in 2016 gave Hopscotch an entree to the large-college market, and since then the company has signed app deals with a who’s-who list of top universities with prominent athletic programs, including Notre Dame, Oregon, Ohio State, Auburn, UCLA, Washington, Baylor, Penn State, Michigan State and Arizona, among others. Hopscotch also signed a deal with T-Mobile Arena in Las Vegas.

While the list of customers is impressive, there is a bit of a caveat to Hopscotch’s sudden rise. According to Sotsky, Hopscotch gained many of its new customers this summer by taking over app development deals previously held by CBS Interactive and IMG College. As the rights holder for many universities, CBS Interactive’s apps have historically been centered around media, including streaming video and other team content. According to Sotsky, Hopscotch is replacing code in those previous apps from the inside out, bringing the company’s “Fan Engagement Platform” to add services like ticket purchasing and advertising services. However, in many cases the apps are still identified by previous developers in places like the Apple App Store, a tactic Sotsky said was done deliberately so that previous users of the apps could just update to get the new app instead of having to install a new app.

Hopscotch CEO and founder Laurence Sotsky

Duplicate deals at schools?

But what Hopscotch doesn’t tell you is that some of these deals may not be exclusive, as in the case of Baylor University, which is listed under “customers” on both the Hopscotch website as well as the YinzCam website. YinzCam, which developed a game-day app for Baylor when the school built its new football stadium in 2014, remains the “official” app, according to Becky King, associate vice president for information technology services and interim CIO at the Waco, Texas, school.

However complete or incomplete they may be, Hopscotch’s college deals will at least give the company another fighting place to take on other providers in the team/stadium app marketplace like YinzCam, VenueNext, Venuetize and Built.io. With $17.5 million in total funding now, the El Segundo, Calif.-based Hopscotch may add to its current total of 40 employees, while building out its product roadmap to include more services for game days, like wait-time apps or traffic and parking services.

In a phone interview Sotsky said Hopscotch is already trying beta tests of interactive advertisements, like one last basketball season at Auburn where fans using the app would get a message good for a free breakfast sandwich at a nearby Hardee’s if the opposing team missed two consecutive free throws late in a game. Though most stadium and team apps have been challenged so far just to get fans to download and use the apps — never mind generating revenue — Sotsky is betting that Hopscotch will find a way to help venues, teams and advertisers work together to build something that benefits fans while also delivering some ROI.

“If you deliver the right kind of ads you can get great revenue traction,” said Sotsky.

Utah Jazz pick VenueNext for new stadium app

There’s no official announcement yet but the Utah Jazz today confirmed the scoop that was announced by CIO BJ Vander Linden last week at the Mobile World Congress Americas show, that the Jazz will use VenueNext for a new stadium app for the upcoming season.

More details will likely become available as we get closer to the tipoff of the 2017-18 NBA season, but in the meantime it’s interesting to ponder what has become of the equity deal struck between app provider YinzCam and the NBA 2 years ago.

Under the terms of that deal, YinzCam was supposed to “re-do” the stadium apps for 22 of the NBA’s teams, with things like food delivery and ticket services included. With two of those teams (the other is the Minnesota Timberwolves) now having announced plans to use VenueNext, there is a valid question about what is happening with YinzCam and some of its former clients.

Mobile Sports Report has reached out repeatedly to YinzCam CEO Priya Narasimhan over the past couple months, but we have not yet received a reply.