UPDATE: Super Bowl 50 stadium app will only support in-seat beverage delivery

Screenshot of home page of Super Bowl 50 stadium app. (Click on any photo for a larger image)

Screenshot of home page of Super Bowl 50 stadium app. (Click on any photo for a larger image)

UPDATE, 1/29/16, 11 a.m. — One of the most interesting features of Levi’s Stadium and its ground-breaking stadium app — the ability for fans to order food and beverages on their phones and have them delivered to any seat in the stadium — will be only half-enabled as part of the Super Bowl 50 app, with beverages the only items available to be delivered to fans in their seats.

While the app originally showed food items available for delivery service when it went live Wednesday night, by Thursday morning only beverages were showing up in the In-Seat Delivery menu. Food items and merchandise, however, can be ordered in advance and picked up at express windows throughout the stadium.

Developed for the NFL by VenueNext, the developer behind the regular Levi’s Stadium app, the Super Bowl 50 stadium app otherwise has most of the regular bells and whistles enjoyed by San Francisco 49ers fans the last two seasons, including the live wayfinding maps feature.

In a quick run-through of the app the other new feature we didn’t see was the ability to send food and beverages to a friend in the stadium, which makes sense to leave out since a Super Bowl crowd probably doesn’t have as many friends at the venue as a regular Niners crowd would. The Super Bowl 50 stadium app also has some NFL-specific add-ons, including a Super Bowl Fan Guide (what to bring, what not to bring) and a link to the NFL Experience promotional site, as well as a direct link to download the NFL Mobile App. Features not visible yet on the app that will be there for game day include game-action instant replays, as well as a “Celebrity cam” and a way to see Super Bowl commercials from the game broadcast via the app after they air on TV.

Niners, NFL agreed on keeping food delivery sidelined

If there was a component that would really make this Super Bowl different from past Super Bowls it would have been regular Levi’s Stadium food-ordering and delivery options, which are unmatched in any other large stadium we are aware of. From our personal experience the food ordering and delivery system worked well at a past Niners regular-season game, and enabled us to watch a full Niners touchdown drive instead of having to stand in a line to purchase a beer and a pretzel.

Food and drink delivery order page on Super Bowl stadium app, including the $13 Bud Light.

Food and drink delivery order page on Super Bowl stadium app, including the $13 Bud Light.

In its first year the in-seat delivery service was only used a couple thousand times a game at most during Niners regular season home games, which apparently didn’t stress the system. But at the first real “big event” at Levi’s Stadium — the Coors Light Stadium Series outdoor hockey game between the San Jose Sharks and the Los Angeles Kings on Feb. 21, 2015 — a massive amount of food orders by hockey fans overwhelmed the delivery system, leading to long wait times and many canceled orders, and lots of frustrated fans.

It didn’t help that the stadium that night also suffered from some Wi-Fi outages and some disconnect on the Verizon cellular network, but the failure of the app and the delivery system (which included not having enough human runners on hand to fulfill all the orders) introduced doubt as to whether Levi’s Stadium could deliver on its delivery promise for a big-game crowd.

According to San Francisco 49ers chief operating officer Al Guido, the decision to only have beverage deliveries at Super Bowl 50 was one reached jointly by the NFL, the Niners and VenueNext, and the catering company for the stadium, Centerplate. In a phone interview Friday Guido said that the potential “amount of education” for all the fans new to the stadium and new to the app led the league, the Niners and the caterers toward a path of greater simplicity, namely just having beverages available for in-seat delivery.

“It was a risk-reward decision about the amount of fan education needed,” Guido said. “There’s so much going on at a Super Bowl and so many people new to the stadium that it didn’t seem worth it to us to risk someone not getting an order delivered because of their error, or our error.” Guido added that with all the extra breaks in action for a Super Bowl, and additional concessions stands, “there’s enough time to get around” to get food.

At the very least, Super Bowl 50 fans won’t need to leave their seats to order beer, wine, sodas, Gatorade and water, the only items currently on the delivery list. What shouldn’t be a big concern to the high-rolling Super Bowl attendees is the $5 service charge for delivery and the high concession prices, including the $13 bottle of Bud Light. For the record, Guido said the delivery system performed at similar levels this regular season compared to last, with about 2,000 to 2,500 delivery orders per game.

Screenshot of wayfinding features in Levi's Stadium app. Photo: Aruba

Screenshot of wayfinding features in Levi’s Stadium app. Photo: Aruba

The app can also determine which windows are closest or have the shortest lines, to help fans satisfy their hunger or thirst needs as efficiently as possible. Using the express pickup option, fans can choose items and pay for them and have them ready for quick pickup at the closest or least-trafficked nearby stand, also cutting the time needed to get fed.

Directions, maps helpful too

What also might be extremely helpful to many of the first-time Levi’s Stadium visitors are the app’s ability to get fans to Levi’s Stadium, and then help them find their way around once they get there. The former feature is one we’ve been having fun with since it links to Google Maps and gives fans options for public transit, walking and bicycling to the stadium — according to the app it will only take us 16 days to walk to Levi’s Stadium from our home here in Boulder, Colo., or five days by bike. Apparently the app isn’t familiar with winter or mountains, but that shouldn’t affect those who use it while in the San Francisco Bay area.

Inside the stadium, the 2,000+ Bluetooth beacons allow the app to offer interactive wayfinding, via maps that show users as a familiar blue dot walking around the stadium. Fans will need to turn on location services and Bluetooth for the mapping features to work.

Super Bowl app will have ‘celebrity cam’ as well as Super Bowl commercials

Screen Shot 2016-01-27 at 12.31.40 PMThe full official details aren’t out yet, but VenueNext CEO John Paul said that the forthcoming Super Bowl 50 stadium app will have a live-streaming “celebrity cam” to watch celebs at the event, and it will also have Super Bowl commercials available for in-stadium viewing shortly after they are shown on broadcast TV.

Paul revealed the teaser details in a podcast hosted by our old friend Fred Paul (no relation) over at New Relic, a software-tools company whose products are used by VenueNext. You can skip to the 19:54 mark of the podcast to start listening to the VenueNext part of the interview.

VenueNext’s Paul also said in the interview that current Levi’s Stadium app users as well as users of the NFL Mobile app will get a notification sometime soon to download the special Super Bowl 50 app, being produced for the NFL by VenueNext. Though the app is designed for use in the stadium during the Super Bowl, the “celebrity cam” feature should work for fans who want to view it at home, VenueNext’s Paul said.

And while Paul talked about how software analytics help VenueNext with the food ordering and delivery feature that is the Levi’s Stadium app hallmark, he did not specify whether or not food delivery would be available for all fans at the Super Bowl. Check back later when we get the official news from either VenueNext and/or the NFL.

Verizon: Denver fans used 2.87 TB of wireless data during AFC championship; AT&T also sets DAS traffic records at both Sunday games

Sports Authority Field at Mile High, during Jan. 3 game vs. San Diego. All photos: Paul Kapustka, MSR (click on any photo for a larger image)

Sports Authority Field at Mile High, during Jan. 3 game vs. San Diego. All photos: Paul Kapustka, MSR (click on any photo for a larger image)

During their team’s exciting 20-18 victory over the New England Patriots Sunday, Denver Broncos fans who are Verizon Wireless customers used 2.87 terabytes of wireless data, according to Verizon. That total includes 1.7 TB used on the Verizon-only Wi-Fi network at Sports Authority Field at Mile High, and another 1.17 TB of data on the Verizon LTE DAS network at the stadium.

Also on Sunday, at the Bank of America Stadium in Charlotte, N.C., where the Carolina Panthers defeated the Arizona Cardinals, Verizon Wireless customers there used 1.3 TB of data on the Verizon LTE DAS network, according to figures sent to us by Verizon.

According to AT&T, its wireless customers set DAS traffic records at both stadiums Sunday, with 819 GB used on AT&T’s DAS network at Sports Authority Field and 739 GB used by AT&T DAS customers at Bank of America Stadium. Both totals are the highest-ever marks seen by AT&T at the respective stadiums, according to AT&T; the Denver total Sunday was 34 percent higher than the total used in the team’s first playoff game this season against Pittsburgh, and was 52 percent more than the average data used during regular-season games. In Charlotte, the DAS traffic total Sunday was 16 percent higher than the number hit during the playoff game a week previous against Seattle, and 50 percent higher than the average regular-season game, according to AT&T.

On the AT&T Wi-Fi network at Bank of America Stadium, fans used 740 GB of data, which AT&T said is also the highest-ever mark for that network, 19 percent higher than the previous playoff game vs. Seattle and 36 percent more than the network saw for average regular season games. The Wi-Fi network at Bank of America Stadium will be replaced this offseason, with a new network built by AmpThink and Aruba.

In Denver, the network situation is somewhat unique since Verizon built the Wi-Fi network inside Sports Authority Field at Mile High, but so far only Verizon customers are allowed access to it. While we’ll describe the situation in more detail in a stadium-visit profile coming very soon, the word from stadium IT types is that the Wi-Fi is open to other carriers but none have yet signed on to allow their customers access to it. There are, however, separate DAS networks for AT&T, Sprint and T-Mobile inside the stadium as well, so at least from a DAS perspective most fans at Mile High are pretty well connected.

Stay tuned for more soon on the networks at Sports Authority Field at Mile High! In the meantime, some pictures from our Jan. 3 visit below.

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Count the antennas! See if you can spot the AT&T DAS antennas (slightly rounded) and the T-Mobile antenna (big square) among others in this overhang shot at Sports Authority Field at Mile High.

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Denver’s south end zone scoreboard is topped by a horse… and two Wi-Fi antennas

The parking lots just outside Sports Authority Field have good Wi-Fi coverage as this light pole shows.

The parking lots just outside Sports Authority Field have good Wi-Fi coverage as this light pole shows.

Your Levi’s Stadium technology primer: Everything you need to know about wireless technology at the site of Super Bowl 50!

Scoreboard promo for the Levi's Wi-Fi network, from 2014 season. All photos: Paul Kapustka, MSR (click on any photo for a larger image)

Scoreboard promo for the Levi’s Wi-Fi network, from 2014 season. All photos: Paul Kapustka, MSR (click on any photo for a larger image)

With Super Bowl 50 two weeks away there is going to be increased interest about whether or not Levi’s Stadium in Santa Clara, Calif., host site of the event, is “the most technologically advanced” athletic venue. Here at Mobile Sports Report, we have spent the better part of the last two years researching and reporting on Levi’s Stadium and all its technical components, attending multiple events and compiling all the known statistics we can find, to present as complete and as honest an assessment as possible, from a completely objective perspective, about the technology found at Levi’s Stadium.

So what’s our verdict? As we see it, there are three main features that set Levi’s Stadium aside from most others, and qualify it for consideration as one of the most technologically advanced large public venues: The stadium’s Wi-Fi network, its distributed antenna system, or DAS, and the integrated Levi’s Stadium app, which takes advantage of a large network of beacons to provide wayfinding and other location-based features. Though some of the components, like the Wi-Fi network, may not be the fastest or largest around, it’s our opinion that the sum of the parts puts Levi’s Stadium at or near the top of any well-connected stadium list; but the 2-year-old venue’s real test won’t come until Super Sunday, when we’ll all see if the networks, apps and personnel performance can live up to the stress of one of sport’s biggest events.

For anyone who wants to know the exhaustive details behind the technology, we’ve included in this story links to all of our Levi’s Stadium stories we think are pertinent, to help other writers or interested sports-tech types get a grip on what’s really going to be technologically available to the 72,000 or so fans who show up on Feb. 7 to watch the NFL’s 50th annual big game.

For starters, here is the first part of a feature we did at the start of the season about how Levi’s Stadium was getting ready for Super Bowl 50. Though we expect some more news next week about late additions, this article pretty much sums up the first-year performance and the tweaks the San Francisco 49ers made to their home-stadium’s wireless infrastructure. And here is the second part of the feature, which focuses more on the stadium’s excellent app, which we’ll talk more about later.

Fans take pictures at Levi's Stadium, opening day 2014 season.

Fans take pictures at Levi’s Stadium, opening day 2014 season.

Wi-Fi: It’s good, but is it the best?

The Wi-Fi in the stadium is pretty good, among the best out there anywhere, but probably not the biggest or fastest network in all the land. Though the Aruba-gear network was innovative for its heavy use of under-seat Wi-Fi APs and the 1,200 APs it had for its first year, other stadiums are meeting or beating those numbers, and under-seat deployments are now becoming quite trendy for venues that want fast, wide connectivity. With slightly more than 1,200 APs now, the Levi’s Stadium Wi-Fi network has seen some big-traffic days for Wi-Fi, including the stadium’s NFL regular-season opener and a WrestleMania event last year.

Among stadiums we’ve seen, AT&T Stadium in Arlington, Texas, has more Wi-Fi APs and is a bigger place (by about 30,000 in capacity for football) so it had more overall Wi-Fi traffic than Levi’s the past couple years. And Kyle Field’s new network down at Texas A&M is the fastest we’ve seen anywhere, and already has had a bigger Wi-Fi traffic day than Levi’s Stadium. And we haven’t yet visited Miami’s Sun Life Stadium but they get a lot of wireless traffic there too. So while Levi’s Stadium may be among the best, we’re not quite sure it is at the top of the list, at least when it comes to sheer Wi-Fi connectivity.

We might change our tune if the Super Bowl 50 crowd can top last year’s Super Bowl Wi-Fi traffic total of 6.23 terabytes, recorded at the University of Phoenix Stadium in Glendale, Ariz. But so far the biggest total recorded at Levi’s Stadium was 4.5 TB seen at the WrestleMania 31 event last March. From our unofficial observations, the “top 5” list of most single-day Wi-Fi events we know of are:

1) 6.23 TB — Super Bowl XLIX, University of Phoenix Stadium, Glendale, Ariz., Feb. 1, 2015
2) 5.7 TB — Alabama vs. Texas A&M, Kyle Field, College Station, Texas, Oct. 17, 2015
3) 4.93 TB — College Football Playoff championship game, AT&T Stadium, Arlington, Texas, Jan. 12, 2015
4) 4.9 TB — College Football Playoff championship game, University of Phoenix Stadium, Glendale, Ariz., Jan. 11, 2016
5) 4.5 TB — WrestleMania 31, Levi’s Stadium, Santa Clara, Calif., March 31, 2015

For what it’s worth, Super Bowl XLVIII in MetLife Stadium used only 3.2 TB of Wi-Fi, so it will be interesting to see what happens with the growth curve at SB50. In addition to total data “tonnage” there is also an interesting observation about how much data is used per fan, on average. When we get the stats back from Super Bowl Sunday it will be interesting to see if the smaller crowd at Levi’s Stadium will have used more data per connected person, a good reflection of both the carrying capacity of the network and the ease of connecting and staying connected to the Wi-Fi.

Replacing the entire DAS for better cellular connectivity

What is often confusing to non-tech types who try to write about stadium wireless is realizing that there are often two separate networks, Wi-Fi and cellular, operating in the same venue. While many fans actively seek out Wi-Fi, many game-day attendees either don’t bother or don’t know how to connect to Wi-Fi, and so just use their phones like they do anywhere else. To make sure they still have a strong signal, wireless carriers and venues often team up to deploy a distributed antenna system, or DAS, which is basically a bunch of small antennas located inside the venue that act just like a big cell tower, connecting phones to the nearest antenna.

Close-up of new DAS antennas (from mid-July, before the wires were connected)

Close-up of new DAS antennas (from mid-July, before the wires were connected)

At Levi’s Stadium, integrator DAS Group Professionals (DGP) built a “neutral host” DAS for the stadium, which means the team owns the infrastructure and rents out space to carriers so they can connect to customers inside the building. One of the more interesting twists this past offseason was that DGP ripped out and replaced the entire DAS network it built the year before, at the behest of its customers, the major cellular providers. Why? According to DGP, the cell providers — who paid for the upgrade — are expecting as much as 2.5 times more cellular data at this year’s Super Bowl compared to last year, huge numbers that they were afraid might overwhelm the system installed in 2014.

During a stadium tour this summer, MSR saw that the main Levi’s Stadium head end (where the telecom gear that connects the stadium to the outside networks lives) was being doubled in size, so by any stretch cell connectivity should be good if not great during the big game. DGP was also supposed to be increasing cell coverage outside the stadium in the parking lots, but so far we haven’t heard any reports if reception was better this year than last.

At big events like the Super Bowl, the big wireless carriers will spend like crazy to make sure there are no reports of “phones not working,” so the DAS upgrades have become somewhat par for the course. AT&T said that it spent $25 million on wireless infrastructure improvements in the greater Bay area, including expanding its DAS operations inside Levi’s Stadium to allow them to handle 150 percent more traffic. You can expect that Verizon was spending some similar dollars, so rest assured, if you are there your phone will more likely than not find a signal.

What will the app let you do?

The biggest question remaining about the technological underpinnings of Super Bowl 50 — at least as of Sunday night — is whether or not all the features from the regular-season Levi’s Stadium app will make it into the mix for the Super Bowl, especially the one that really sets Levi’s Stadium apart, the ability to order food to be delivered to any seat in the stadium.

Though we’ve been given a “head nod” that the service will be available for Super Sunday, we haven’t yet received any official notice of what’s going to be in the game-day app either from app provider VenueNext or the NFL. This season Niners fans at home games could not only order food and drinks for themselves, they could order and pay for food to be delivered to friends in the stadium, something we noted in our season preview of changes to the groundbreaking Levi’s Stadium app.

App showing ability to buy pricey parking ticket for your RV

App showing ability to buy pricey parking ticket for your RV

If there is some doubt whether the league and the stadium might not make food-delivery available for the Super Bowl, it might have to do with the fact that at one of last year’s “big events” at Levi’s Stadium, the NHL’s Stadium Series outdoor hockey game, the food-delivery service melted down in the face of a massive amount of orders and a too-low level of human staffing. But our guess is that eventually (maybe this week?) we will hear that the Super Bowl app will embrace all the features of the regular Levi’s Stadium game-day app, including in-seat delivery.

What many fans at the game may find even more useful is the app’s ability to provide wayfinding capabilities through a mapping feature that uses the 2,000+ Bluetooth beacons installed throughout the venue to provide live wayfinding, just like how Google Maps shows your car as a blue dot driving down the highway. With many attendees most likely visiting the stadium for the first time, having the ability to find your way around via your device may be the most welcome reason to download the app. Fans should also be able to watch in-stadium replays seconds after plays happen, and may also be able to watch Super Bowl broadcast commercials via their mobile device. Stay tuned for more “official” announcements of app capabilities as we hear them.

In case you haven’t heard enough, here are a few more links from our in-person visits to Levi’s Stadium for Niners home games during the 2014 season.

Niners’ home opener tops Super Bowl for Wi-Fi data traffic with 3.3 Terabytes (Sept. 16, 2014)

Levi’s Stadium ‘NiNerds’ get high-visibility wardrobe upgrade (Nov. 23, 2014)

Stadium Tech Report: Network finishes season strong at Niners’ Levi’s Stadium (Jan. 12, 2015)

AT&T: NFL fans used 55% more DAS data this year

dx1AT&T customers who visited NFL stadiums this season used 55 percent more cellular traffic this year than last, according to some year-end figures from AT&T.

In the 31 different NFL venues where there is an AT&T DAS AT&T customers used 132.8 terabytes of cellular data this NFL season, with the Dec. 14 Monday night game between the New York Jets and the Miami Dolphins topping the single-game charts with 1.6 TB of DAS data used, according to AT&T. It’s appropriate that Sun Life Stadium had the biggest data game, since Miami’s home also led the NFL for highest average DAS data used, with 1.4 TB per game. Close behind in second place for average DAS use was AT&T Stadium in Arlington, Texas, where the average hit 1.257 TB this season. Third was San Diego’s Qualcomm Stadium with 1.085 TB, and fourth was Levi’s Stadium in Santa Clara, Calif., with an average of 1.054 TB each game on the AT&T DAS.

5 Bars finally gets official nod for Wi-Fi deployment at Houston’s NRG Stadium; but will use Extreme gear instead of Ruckus

NRGstadium_1It took a long time, but wireless deployment firm 5 Bars was finally given the official approval as the company leading the installation of Wi-Fi at Houston’s NRG Stadium, which is scheduled to host Super Bowl 51 in 2017.

Though construction won’t be started until after the 2016 NCAA Men’s Final Four — which also takes place at NRG — the network is scheduled to be completed in time for the next NFL season, according to 5 Bars. The only change from previous reports about this deal is that 5 Bars will be using Wi-Fi gear from Extreme Networks, and not Ruckus Wireless, apparently due to the NFL’s preference to have gear it is familiar with at a Super Bowl venue.

Given the sensitivity of the process and the gear-switch outcome, and the timing of the holidays, it’s perhaps understandable that calls and emails for comments to the stadium authorities, the NFL, and both Ruckus and Extreme have not yet been returned. The best we can guess is that with huge wireless demands expected at all Super Bowls going forward, the NFL — which gets extremely involved in Super Bowl venue preparations and management — didn’t want to have to work with gear it was unfamiliar with for a “big game.” Extreme, which has an exclusive-supplier deal with the league, is currently being used in nine NFL stadiums, though not in any that have recently held a Super Bowl.

Monnie McGaffigan, senior vice president for 5 Bars, who did confirm that 5 Bars originally submitted a joint bid with Ruckus for the NRG network, said 5 Bars remains “extremely happy” with the Ruckus gear it used in its Wi-Fi deployment at Angels Stadium in Anaheim. But now that the end result is a switch to Extreme, she said that 5 Bars is “getting ready to get boots on the ground” in January, doing local prep work for when the deployment will start in earnest at the home of the NFL’s Houston Texans.

According to McGaffigan, the network will use approximately 1,100 Wi-Fi APs, with under-seat deployments used for a majority of the in-bowl APs. Backhaul for the network will use 5-gigabit Ethernet pipes that are burstable to 10 Gbps, McGaffigan said. Verizon Wireless, which runs the DAS at NRG Stadium, is also apparently going to have its own Wi-Fi bandwidth at NRG like existing deals it has in place at NFL stadiums including Green Bay’s Lambeau Field and Seattle’s CenturyLink Field.

For 5 Bars, the deal is a signature win, a big second step up from its Wi-Fi and DAS deployment at Angels Stadium. While McGaffigan said the small startup-ish firm based in Irvine, Calif., has some other interesting projects afoot — including wireless infrastructure for tollroads and downtown city areas — she said the company is “excited to win a big deal like this.”