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Wi-Fi News: Big Traffic Surge at AT&T Stadium, New Network in Philly, Cisco Video at Barclays

September 10, 2013 by

Jerry jonesStill think the Wi-Fi in stadiums thing is a fad that will pass with time? If so we’re not at the peak yet; according to the folks at AT&T, wireless traffic for the NFL season opener at their new namesake AT&T Stadium (aka Cowboys Stadium in Dallas) jumped considerably from last year, with three times the amount of Wi-Fi data used this year compared to last year’s opening game.

According to AT&T network statistics, fans at the Cowboys-Giants Sunday night game made more than 25,000 Wi-Fi connections, using up 1.3 million Mbytes of data in the process. Another 207,000 MBytes were used on the cellular and DAS networks in the building, 30,000 more MBytes than used during last year’s opener, according to AT&T. Good thing AT&T spent the offseason improving the networks inside the stadium, which were almost brand new. So even if your facility has Wi-Fi, it might already need an upgrade. Blame the device makers!

Enterasys Scores Network Win at Philly’s Linc

When Enterasys emerged as the network builder for the New England Patriots’ Gillette Stadium last year, there were questions throughout the industry wondering whether the company was a player in the big-stadium game, or whether it got the deal because of its local presence in New England. Now Enterasys can talk about its next big win, a network for the Philadelphia Eagles’ Lincoln Financial Field. Todd Weiss has a good story with all the details over at CITEWorld, one of our new favorite sites for enterprise IT information.

Cisco Video at Barclays

It’s not exactly news, but the video embedded below is a good explanation of how Barclays Center and its technology leader Chip Foley is making use of Cisco’s stadium video technology to be one of the few cutting-edge arenas that is really offering powerful applications to fans in the building. Look for an extended interview with Chip in our upcoming Fall Technology Review. We met Chip at the SEAT Conference last month, and can’t wait to share his enthusiasm and ideas for bringing a better experience to fans.

Filed Under: 4G LTE, AT&T, Cisco, DAS, NFL, Wi-Fi Tagged With: , , , , , , , , , , , , , , ,

Verizon Suffers NFL Mobile Failures on Opening Day

September 8, 2013 by

Did you have problems connecting to the Verizon NFL Mobile app Sunday? If so, it’s not your phone — it’s Verizon, which once again proved that it wasn’t ready for the opening day of the NFL season.

As a Verizon customer and a longtime NFL Mobile customer as well, I’ve experienced much frustration over the past couple years due to glitches with the app and programming for it. When it works I am amazed at the ability to watch live football on my phone. But how can two companies, the NFL and Verizon, which make billions in profits each year, have such consistent failures? Does anyone there care if the app actually works or not?

On Sunday I downloaded the new version of the NFL Mobile app, then tried to connect to watch RedZone for the afternoon game endings. I got an authentication failure, which surprised me since I had done everything possible beforehand (turned on all location services, turned off Wi-Fi) to make sure Verizon knew where my phone was.

After going through a half-hour of support hell waiting (including, ironically, a Drew Brees commercial telling me how great NFL Mobile is) I finally got a technician to tell me that because “so many people” were using the NFL Mobile app, Verizon’s network basically went kablooey, and that massive amounts of NFL Mobile users weren’t able to connect. Imagine that! People wanted to watch the NFL today! That’s like not stocking Elmo toys the week before Thanksgiving, or any similarly stupid move. The Verizon rep also told me that “because of high call volume” Sunday there weren’t enough technical reps at work to handle the NFL Mobile outage.

I will give the Twitter reps at NFL Mobile customer support a small bit of respect for finding my tweets and trying to respond, but really — this just shouldn’t happen. Not when the NFL itself says that more people are going to its websites via mobile than via desktops. The biggest app for the biggest sport simply shouldn’t have network failures. And reps shouldn’t be whining that too many people are trying to use it as the reason why it failed. Unless we all get a month’s credit on our Verizon bills.

Is “hiccups” on a server a new technical term? Is there a “hiccup reset” button?

As of 5 p.m. Pacific Time, it still wasn’t working for me. But the support folks found time for humor.

So — Verizon can pay the NFL a billion bucks for NFL Mobile rights, but can’t keep enough engineers on staff on Sundays to make the thing work? That’s fail with a capital F. Which is the grade we give Verizon for its performance on what is probably the sports world’s most-used app. And they’re locked in for four more years. Now I know what a Cleveland Brown fan must feel like.

UPDATE: At 5:42 p.m. Pacific Time NFL Mobile finally authenticated my device. Just in time to watch Tony Romo be Tony Romo.

Filed Under: 4G LTE, NFL Mobile, Verizon Wireless Tagged With: , , , , , , , , ,

Google’s Latest Nexus 7 Raises the Bar on Tablets

July 26, 2013 by

nex7

Google has introduced its next generation Nexus 7 tablet this week and has incorporated a host of enhanced features as it seeks to maintain the popularity of its top selling 7-inch tablet, which already has a 10% Android market share.

The tablet, built by Google partner Asus, weighs in at slightly more than half a pound (0.64lbs with Wi-Fi, 0.66 lbs with LTE) and runs the Jelly Bean 4.3 operating system. Among the features in the latest Jelly Bean release is parental control features as well as support for the newest energy efficient Bluetooth technology.

The screen is a standout item on the latest Nexus 7 with support for 1080p high definition video that equates to 1920 x 1200 resolution and includes new stereo speakers. The tablet is powered by a Qualcomm snapdragon S4 Pro processor with 2GB of memory and the company said that you get 9 hours with active use from its battery.

The tablet has a pair of cameras with a 1.2 megapixel fixed focus front facing one and a 5MP auto focus rear facing camera. It sports dual band Wi-Fi 802.11 a/b/g/n, NFC and Bluetooth 4.0 with 4G LTE available as an option.

The Nexus 7 comes with two basic storage capacities, a 16GB model and a 32GB version. The company said that the tablet will be shipping in the US by July 30 with an entry level price of $229 and $269 for the high end model without 4G LTE, and then will start a global rollout.

The company has also delivered a product called Chromecast, a $35 USB dongle that enables you to stream video over Wi-Fi to smartphones, laptops and tablets. It plugs into a television’s HDMI port, you then load an app onto the receiving device and then chose what to watch. Initially Netflix, YouTube, Google Play Music and Google Play Movies are all supported.

It will be interesting to see what Apple and Samsung have in store to combat Google in terms of pricing and features when their next generation 7-inch products hit the market.

Filed Under: 4G LTE, Android, Apple, Apps, Google, iPad, Microsoft, Samsung, Tablets, Wi-Fi Tagged With: , , , , , , , ,

AT&T Deploys ‘Mobile DAS’ to Answer Big-Event Needs

July 11, 2013 by

AT&T's Mobile DAS truck

AT&T’s Mobile DAS truck

For many sporting events these days, it’s a challenge to bring the mobile connectivity fans want and need when onsite. It’s an especially challenging task at outdoor events like golf tournaments, where infrastructure may be limited and large numbers of fans may be congregated in hard-to-reach areas, like near tees and greens.

At the recent Crowne Plaza Invitational at Colonial PGA Tour stop in Fort Worth, Texas, AT&T brought some new technology to handle fans’ mobile needs: A mobile DAS, or distributed antenna system, deployment that delivered much more granular cellular coverage to the event than other solutions, like cell towers on wheels (COWs) were capable of bringing.

Simply, by putting DAS head-end equipment into a truck (pictured above) and then by putting up a lot of smaller antennas around the course, AT&T was able to provide more coverage where it was needed, one of the hallmarks of any DAS system. With a few COWs on site as well, AT&T provided a much better level of connectivity than ever before, according to Chad Townes, VP of AT&T’s antenna solutions group.

“Your first choice is always to put in permanent infrastructure, and leave it there if we can,” said Townes in a phone interview earlier this week. But at many places where coverage is needed, like the Colonial Country Club, it simply isn’t possible to string wire and put up antennas. In the past, what cellular providers typically did in one-time situations was bring in the COWs, the cell antennas on wheels. The problem with those antennas, Townes said, is that they sometimes interfered with each other (if parked too closely together), plus they run into the same limitations a regular macro tower has, mainly an inability to handle a big, compact crowd of phone users.

Chad Townes, VP, AT&T Antenna Solutions Group

Chad Townes, VP, AT&T Antenna Solutions Group

Enter the mDAS, which Townes said was “created kind of out of necessity.” With numerous smaller antennas (which don’t interfere with each other as much) AT&T was able to provide much more targeted cellular coverage, a key for events like golf tournaments where fans are often clustered in areas like hospitality tents or greenside stands. Media and tournament officials also put heavy wireless demands on providers, and the mDAS was used to satisfy those bandwidth needs as well.

Townes said AT&T’s mDAS actually got its first test run at the Democratic National Convention a couple years ago, when AT&T didn’t want to sign a long-term DAS lease with the facility the convention was held in. The DAS truck was built, and the antennas were put up the day of the event, with great success. The next question was: Where to use mDAS next?

Inside the AT&T mDAS truck

Inside the AT&T mDAS truck

“Now that we had this asset, what could we do with it?” Townes said. Golf tournaments made instant sense, given their one-time needs for coverage and the infrastructure challenges of an open grassy field. Where else might AT&T deploy mDAS in the future? Maybe at state fairs, or motor sport events held on downtown streets, or big-crowd music festivals, Townes said.

Townes, who is scheduled to speak at the upcoming SEAT conference in Kansas City, said the mDAS was just another way AT&T has responded to the always-changing and never-the-same needs when it comes to providing big-event connectivity.

“Even when you’re putting wireless into stadiums, no two are alike because there are always differences in building materials, or the shape of the bowl,” Townes said. The mDAS, he added, “was just another example of how we had to get real creative” to solve an event’s connectivity needs. (AT&T video about the mDAS at Colonial below)

Filed Under: 4G LTE, AT&T, DAS, PGA Tagged With: , , , , , ,

New Antenna Design Helps AT&T Improve Stadium, Event Cell Coverage

August 7, 2012 by

When it comes to cellular phone innovation, the things that immediately come to mind are the highly advertised advancements, like 4G networks and the latest handsets. But AT&T has turned to the often overlooked cell-tower antenna to find an innovative way to help improve cellular reception in crowded public places, like big outdoor events and sports stadiums.

According to an AT&T blog post as well as an interview with some of the team members behind the innovation, Ma Bell has found a way to significantly improve cellular reception in crowded spaces by by building a new antenna that splits a regular signal into five separate “beams.” By splitting one spectral signal into several smaller but more focused ones, AT&T says it can gain approximately a 5x increase throughput from each antenna, a big necessary jump when confronted by crowds of tens of thousands of smartphone users.

Without getting too deep into the physics, the multi-beam approach is roughly the equivalent of adding four new cell towers, without the added expense of having to site, install and maintain new antenna placements. Though there is a tradeoff of having a narrower range of coverage (since the multi-beam signals are smaller in geographic footprint than those from traditional antennas) that isn’t a problem inside stadiums or at events, where phone users don’t move too much. AT&T has produced a cartoony video that kind of explains the advancements, albeit in a great-for-AT&T way (see end of post for the video).

According to AT&T folks we talked to the antenna was developed jointly by AT&T and a “boutique” antenna manufacturer AT&T declined to identify. The need for a better-performing antenna came out of AT&T’s challenges of bringing cellular service to the crowds at the Coachella music festival in Southern California, an event that can attract up to 85,000 fans each day.

Though we don’t have a geekout photo to share with you, the AT&T folks we talked to said the antennas are already being rolled out to numerous big-event venues, including NFL stadiums in Nashville and Minneapolis, collegiate stadiums in Hawaii and North Carolina, as well as golf and tennis events. The antenna seems to be a valuable part of AT&T’s ongoing arsenal of tricks to improve wireless coverage overall, which includes DAS installations as well as expanded Wi-Fi. For cell users at big events, any and all advancements are welcome.

Filed Under: 4G LTE, AT&T, NFL, Wi-Fi Tagged With: , , , ,

AT&T: Super Bowl Crowd Breaks Wireless Data-Sending Records

February 7, 2012 by

It was expected to be one of the biggest wireless-data events ever, and according to AT&T the folks attending Super Bowl XLVI in Indianapolis Sunday didn’t disappoint, with AT&T’s customers breaking company records for wireless communications from the big game.

According to statistics provided by AT&T, customers using AT&T smartphones, tablets and other devices inside Lucas Oil Stadium accounted for a total of 215 GB of wireless data traffic, an increase of almost 40 GB from Super Bowl XLV, even though there were almost 35,000 fewer fans at the game this year. Customers also uploaded more data to the network than they downloaded by a wide margin Sunday, 125 GB to 90 GB, likely signifying that AT&T users were busy sending photos, videos and messages out from the stadium to Internet sites or to friends who weren’t in attendance.

The surge in data traffic doesn’t even include any data sent over the Wi-Fi or DAS networks AT&T put in place in downtown Indy outside the stadium to ensure that fans had access to a good connection no matter where they were in the vicinty of the game. According to AT&T’s math the data represent an 82 percent increase in data use per person in attendance, a staggering amount of growth for a practice that even just a couple years ago was basically unheard of.

Given the data surge it’s perhaps no surprise that voice calls, voice minutes and text message totals all dropped from the previous year’s game, perhaps also due to the fact that Cowboys Stadium had 103,219 in attendance for Super Bowl XLV while there were just 68,658 in attendance at the smaller Lucas Oil Stadium Sunday. According to AT&T there were only 722,296 text messages sent by its customers Sunday, down from 2,090,099 sent the previous year. Voice calls and voice minutes were down 59 percent and 57 percent respectively, from 183,216 calls to 75,204 calls and 181,606 minutes to 78,133 minutes. The stats here are only for AT&T’s 2G, 3G and LTE networks inside the stadium itself, over a 7-hour window around the actual game.

In addition to the wide array of technical enhancements AT&T made in and around the stadium over the past year AT&T said it also had an on-site “command center” as well as street-team employees helping customers find the best way to connect. Verizon Wireless, Sprint and T-Mobile also beefed up their cellular operations in and around the stadium, and so far no reports of bad service have surfaced so all the preparations must have been enough to handle the game-day wireless crush, which was probably at least three times AT&T’s total if not more. AT&T’s Super Bowl enhancements are just part of a wide-ranging strategy from Ma Bell to cover stadiums with additional wireless assets.

AT&T’s stats from the game, however, should give pause to stadium operators, teams, schools and other big-event area hosts, because it’s almost guaranteed that wireless tsunamis of demand are coming your way next. As AT&T senior executive vice president of technology and network operations John Donovan notes in a blog post, mobile devices have become “integral to our lives,” and even more so for special sporting activities that we will want to share with friends not present via the Internet. Provided the wireless network allows it.

While the Super Bowl is a special case where providers will send extra resources to ensure performance, not every event can expect such an influx of assets. The question for game hosts then becomes how will you ensure that your customers get the wireless coverage they expect? For the answers, keep following Mobile Sports Report as we cover the news and provide the business analysis for this interesting intersection of mobile, social and sport.

Filed Under: AT&T, iPad, iPhone, Live sports via mobile, NFL, Super Bowl, Wi-Fi Tagged With: , ,
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