Atlanta Hawks, Philips Arena sign with Boingo for DAS and stadium Wi-Fi

Philips ArenaBoingo Wireless continued its deal-winning streak by signing up another NBA stadium for Wi-Fi and DAS services, this time the Atlanta Hawks and Philips Arena. One of just six NBA facilities that didn’t yet have Wi-Fi, the 18,118-seat Philips will now have fan-facing Wi-Fi by the start of the next NBA season, according to a press release from Boingo.

We’ll follow up with the Boingo and Philips folks to get some more in-depth information (and maybe to find out why Philips hadn’t had Wi-Fi before now) but the deal is another in a recent string of contract wins for Boingo, the provider formerly known mainly for its Wi-Fi services in airports. A DAS deployment at Energy Solutions Arena in Salt Lake City, a Wi-Fi and DAS deal for the Air Force Academy, and a Wi-Fi and DAS deal for the University of Houston are all recent Boingo wins, showing that the company is serious about becoming a player in stadium wireless services.

Indianapolis Speedway adds Verizon DAS

Indianapolis Motor Speedway, home of the Indy 500. Credit all photos: IMS Photo.

Indianapolis Motor Speedway, home of the Indy 500. Credit all photos: IMS Photo.

It’s still a work in progress, but Verizon Wireless customers who attend this year’s Indianapolis 500 race should see improved cellular communications, thanks to a DAS buildout currently underway.

According to Rhonda Winter, CIO for the Indianapolis Motor Speedway, Verizon was recently selected to build a neutral-host DAS which will add more than 200 internal and external antennas to the speedway’s main stands and buildings. While other carriers are slated to join the DAS in the future, only Verizon will be on the infrastructure this year. According to Verizon, it will also have two COLTs (cell on light trucks) mobile units at this year’s race, to improve coverage in far-flung areas like the fields of parking that are necessary to host the 250,000 fans who may show up to watch the May 25 event.

Verizon antennas atop Indianapolis Motor Speedway scoreboard.

Verizon antennas atop Indianapolis Motor Speedway scoreboard.

Winter, who responded to questions via email, said Verizon offered “the best solution” when it came to picking a DAS host. The spread-out nature of the huge, 2.5-mile track makes Indy a fairly unique situation when it comes to wireless coverage. Added to the spacing requirements, Winter also noted that the track’s network sees a huge and sudden surge when fans arrive for race day. Among some of the experiments Winter and her staff are trying are some selected uses of public Wi-Fi, this year at special pre-race concert events and also in the VIP areas.

“Coverage and capacity on our busy race days continues to be a challenge that we are working to improve,” Winter wrote.

With the added capacity, Verizon customers should have no problems accessing the Verizon IndyCar Series INDYCAR 14 mobile app, which for Verizon customers only offers live features that include driver and pit crew audio, race radio broadcast coverage, as well as a track map. Winter said there is also an Indianapolis Motor Speedway app called Brickyard Mobile, which is the digital version of the track’s guest guide.

Niners’ new network team loses its CTO

Kunal Malik, once a very public spokesperson for the new network being built at Levi’s Stadium, is no longer the chief technology officer for the San Francisco 49ers, according to team executives and Malik’s own LinkedIn profile.

Once the former director of IT at Facebook, Malik was seen as one of the masterminds behind the wireless network being put in at Levi’s Stadium in Santa Clara, which is scheduled to open later this year. In public speaking appearances as well as in a long article in Ars Technica last year, Malik talked often about the team’s desire to build the best stadium wireless network, and how the team was adamant about providing robust Wi-Fi services to every seat in the 68,500-seat stadium.

Now that job will be finished without Malik, whose LinkedIn profile leads off with the line “Former Chief Technology Officer, 49ers.” Malik did not respond to emails or phone messages inquiring about his departure, which apparently happened sometime last month.

Niners vice president for technology Dan Williams, who followed Malik over to the Niners from Facebook, confirmed via email that Malik was no longer the team’s CTO. When asked if Malik’s departure could threaten the network’s buildout, Williams said that Malik had been primarily concerned with the applications to be used at the stadium, while Williams was in charge of network deployment.

“Kunal leaving has little to no impact on the project,” Williams said in an email.

Stadium Tech Report: Churchill Downs picks a winner with Mobilitie DAS

The iconic twin spires of Churchill Downs, home of the Kentucky Derby. Credit all photos: Churchill Downs

The iconic twin spires of Churchill Downs, home of the Kentucky Derby. Credit all photos: Churchill Downs

Move over, Super Bowls — there’s a new wireless-traffic event king on the U.S. sports landscape, and it’s one that’s been around longer than anything else. Thanks to a new distributed antenna system installed this year at historic Churchill Downs, fans at the recent Kentucky Derby were able to set single-event wireless traffic records, at a place where not too long ago getting a decent signal on your phone was a longshot at best.

According to Churchill Downs Racetrack general manager Ryan Jordan, up until last year cellular connectivity was a pain point at the historic facility, which opened in Louisville, Ky., in 1875. Though recently cellular providers tried to address the smartphone crunch by bringing in technology like COWs (cellular towers on wheels), the spread-out nature of the track and its architectural challenges made the COWs an unsatisfactory solution.

“The temporary COWs really couldn’t handle the traffic,” said Jordan in a recent phone interview. In post-race surveys, he said, the track heard complaints about connectivity, as did the cellular carriers.

“We heard it [the complaints] and the carriers heard it,” Jordan said. “But we never had a solution to handle the problem.”

In 2013, however, Churchill Downs enlisted infrastructure provider Mobilitie to deploy a neutral-host DAS to bring better cellular connectivity to the entire facility. While the deal was struck too close to last year’s race to allow for a full buildout, by this year’s 140th running of the “Run for the Roses,” a full-scale, 253-antenna DAS was in place to produce some winning results. According to AT&T, the Churchill Downs DAS carried event-record traffic over the Kentucky Derby and Kentucky Oaks weekend, with a total of 2 Terabytes of overall traffic and a peak hour of 180 Gigabytes of traffic, in the 60 minutes just before the Derby race on May 3.

Ryan Jordan, general manager, Churchill Downs

Ryan Jordan, general manager, Churchill Downs

By comparison, during the most recent Super Bowl at MetLife Stadium in New Jersey, AT&T saw a peak hour of 119 GB of traffic before kickoff, and 624 GB of total traffic on game day. Of course, some of the specifics of the Kentucky Derby make the big numbers easier to understand, including the 160,000 fans on race day as well as the full day of attendance, which featured less than a half-hour total of actual horses running fast. It’s important to note that the Derby figures are for AT&T traffic only, and do not include any potential traffic from Verizon Wireless customers, whose carrier also used the Mobilitie DAS to improve reception at the track.

“Derby Day is 13 races, each about 2 minutes long,” Jordan said. “When you figure out that the gates open at 8 a.m. and the Derby doesn’t start until 6:30 p.m., that’s almost 12 hours [of fans in attendance] and only 26 minutes of action.”

In other words, there’s a lot of time for selfies and other Internet activity.

Bucket list pictures, and race handicapping

Like the Super Bowl and other big sports events, the Kentucky Derby is a “bucket list” type of happening, one made even more receptive thanks to the see-and-be-seen nature of the event.

“People spend a lot of time taking in the things that make [the Derby] special, like hats, fashions, and the singing of ‘My Old Kentucky Home,’ ” Jordan said. “It’s the kind of event where people take pictures and send them to their friends to show them what they’re missing.”

Jordan said that in addition to social media activities, many fans at the track used the new DAS connectivity to try to improve their betting odds, using the Internet to help them handicap the races. (Churchill Downs also has a small amount of public Wi-Fi available only in the main building, used mainly to support an on-site mobile betting application.)

In previous years, fans at the event might not have been able to perform all those wireless functions. If the decision to upgrade the communications was an easy one, the decision to go with a “neutral” third party partner like Mobilitie came from a desire to serve all wireless customers equally. Though wireless carriers like AT&T and Verizon can and do act as lead contractors for many DAS deployments, the negotiations to get each carrier what it wants in terms of antenna deployments and other technology needs can get complex in a hurry.

“We know how to put on a great event,” said Jordan of the Derby’s owners and operators. For communications, Jordan said, the track sought out a firm with an equal amount of smarts and reputation in their field.

“We wanted to find someone who was an expert in the conversations [with carriers],” Jordan said, “and to make sure our system could cover as many of our fans as possible.”

Old buildings a challenge for new technology

Among the challenges encountered by Mobilitie at Churchill Downs were some structures dating back to the 1890s, including the iconic twin spires structure, which Jordan said dates back to 1895.

“Some areas have a lot of concrete and steel, and then there are seating areas open to the outside with enclosed dining rooms behind them,” Jordan said. “There were a lot of things for Mobilitie to design around, and it wasn’t easy for them. But walking around the facility, you don’t see a lot of large antennas. Everything is pretty discreet. We’re very pleased with Mobilitie. It was a great win for us.”

Niners looking to hire ‘app experience specialists’ to help fans connect at Levi’s Stadium

According to a help wanted notice posted on the Levi’s Stadium website, the facility is looking to hire “app experience specialists” to help fans at San Francisco 49ers games better negotiate the new mobile app for the new stadium. The bonus is, you’ll be able to get paid to go to Niners games and other events at the new 68,000-seat facility in Santa Clara, Calif. The drawback? You’ll only be paid $13 an hour to help beer-soaked fans trying to negotiate their smartphones or tablets while at the game.

Though we haven’t talked to anyone at Levi’s or with the Niners about the job, we are guessing the “app experience specialists” will perform duties similar to those done by the Wi-Fi coaches who were at stadiums with Extreme Networks Wi-Fi deployments last year. The “coaches,” dressed in readily identifiable uniforms, simply wander around the stadium and help people find their way to apps and Wi-Fi services, a sometimes confusing process if you’ve never tried it before.

Wi-Fi coach in the stands at Gillette Stadium. Credit: Extreme Networks

Wi-Fi coach in the stands at Gillette Stadium. Credit: Extreme Networks

Though almost every mobile device has the ability to connect via Wi-Fi, many people don’t know how to fine-tune their settings to make it work well in a stadium situation. And team apps can be packed with confusing or unclear navigation, so having ambassadors on hand should help the Niners help their fans.

According to the ad on the website, Levi’s is looking for applicants with “excellent people skills and a knack for problem solving,” and “a service-oriented approach in all interactions with guests, corporate partners, and fellow team members.” Also desirable are a “strong technical proficiency and enthusiasm for cutting-edge mobile technology,” and perhaps most important, an “ability to maintain composure and customer focus while troubleshooting and solving technical issues,” leaving out the part about having to deal with overserved, overzealous fans. Good luck!

Churchill Downs taps Mobilitie for DAS upgrade ahead of Kentucky Derby

horseTexting and calling on Kentucky Derby day should work a lot better for fans at the legendary Churchill Downs racetrack this weekend, thanks to a recent doubling of the facility’s DAS infrastructure.

According to infrastructure deployer Mobilitie, the 140th running of the Derby and other associated races is expected to attract more than 260,000 fans to the Louisville, Ky., home of perhaps the world’s most famous thoroughbred event. With coverage improvements that Mobilitie said effectively doubles the capacity of the previous distributed antenna system (DAS) installment, fans should have better cellular coverage in more areas, including the track’s parking lot and other outside areas.

A Mobilitie press release said that the upgraded DAS will cover all six levels and basement in the Churchill Downs main building, and will also cover all of the grandstands, the parking areas and the newly installed Grandstand Terrace. In addition, Mobilitie said new coverage will also support temporary hospitality suites as well as the entire infield area. Mobilitie said the DAS system is one of the largest in the country, with more than 253 antennas and over 1 million feet of fiber optic cable installed throughout the venue. So far, AT&T and Verizon Wireless have signed on to use the DAS, which means that for this year at least most wireless customers will have access to improved connectivity. According to Mobilitie, both carriers’ 4G LTE signals will be supported by the neutral DAS.

FastBet app screen shot

FastBet app screen shot

“Since 2003, Churchill Downs has invested $160 million into improving the onsite customer experience for guests attending the Kentucky Oaks and Kentucky Derby,” said Ryan Jordan, general manager of Churchill Downs, in a prepared statement. “A major part of the live event experience is ensuring that fans maintain connectivity to their social networks. As a result of the upgrades that Mobilitie made this year, our guests with smartphone service from participating carriers will be able to share those memorable experiences as they happen live with their entire network.”

Fans at the race can also use smartphones to bet on the races via their mobile devices, using the track’s Wi-Fi network that covers a large segment of the main building’s stands and suites. According to the Churchill Downs website, the FastBet Mobile system only works on the track’s Wi-Fi network, most likely due to security and billing requirements. A map shows which areas of the stands are covered by Wi-Fi.