Niners looking to hire ‘app experience specialists’ to help fans connect at Levi’s Stadium

According to a help wanted notice posted on the Levi’s Stadium website, the facility is looking to hire “app experience specialists” to help fans at San Francisco 49ers games better negotiate the new mobile app for the new stadium. The bonus is, you’ll be able to get paid to go to Niners games and other events at the new 68,000-seat facility in Santa Clara, Calif. The drawback? You’ll only be paid $13 an hour to help beer-soaked fans trying to negotiate their smartphones or tablets while at the game.

Though we haven’t talked to anyone at Levi’s or with the Niners about the job, we are guessing the “app experience specialists” will perform duties similar to those done by the Wi-Fi coaches who were at stadiums with Extreme Networks Wi-Fi deployments last year. The “coaches,” dressed in readily identifiable uniforms, simply wander around the stadium and help people find their way to apps and Wi-Fi services, a sometimes confusing process if you’ve never tried it before.

Wi-Fi coach in the stands at Gillette Stadium. Credit: Extreme Networks

Wi-Fi coach in the stands at Gillette Stadium. Credit: Extreme Networks

Though almost every mobile device has the ability to connect via Wi-Fi, many people don’t know how to fine-tune their settings to make it work well in a stadium situation. And team apps can be packed with confusing or unclear navigation, so having ambassadors on hand should help the Niners help their fans.

According to the ad on the website, Levi’s is looking for applicants with “excellent people skills and a knack for problem solving,” and “a service-oriented approach in all interactions with guests, corporate partners, and fellow team members.” Also desirable are a “strong technical proficiency and enthusiasm for cutting-edge mobile technology,” and perhaps most important, an “ability to maintain composure and customer focus while troubleshooting and solving technical issues,” leaving out the part about having to deal with overserved, overzealous fans. Good luck!


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