Wi-Fi Whispers: Giants Double Wi-Fi Access Points, Add Charging Stations at AT&T Park

SFG_ATT_parkThe San Francisco Giants are making a case for keeping thier unofficial title of having the best wireless networked ballpark by doubling the number of wireless access points and adding mobile-device charging stations at AT&T Park for the 2013 season.

Already easily one of the best un-wired sporting arenas, the home field for the 2012 World Series champs isn’t resting on its tech laurels. According to an email from Giants CIO Bill Schlough, “the Giants and AT&T Wi-Fi Services are more than doubling the number of access points at the ballpark (760) to stay ahead of demand from our increasingly connected fan base.” Schlough said the Wi-Fi network at AT&T Park hosted 980,000 gameday connections during the 2012 season, up 90% from 2011. Total data usage, Schlouh said, increased by 140 percent over the previous year, with more than 16 million megabytes sent over the AT&T Wi-Fi network during the Giants’ regular and playoff seasons.

To better serve fans who probably burn out batteries sending tweets and Vine videos, the Giants and AT&T are helping make sure nobody has to crouch down by a concourse wall, looking for an outlet mid-game. According to Schlough, fans at AT&T Park will have access to more than 400 mobile device chargers throughout the stadium, with 10 mobile kiosks capable of charging 16 devices each. And perhaps most importantly, the Giants will keep their highest-paying customers well-charged, with four device chargers in each suite.

Schlough also gave us a Giants’ point of view on the announcement last week about Qualcomm and Major League Baseball “working together” to bring more Wi-Fi networks to MLB parks. While we cynically tweeted that such deals don’t mean much without monetary figures attached (I mean, the best way to bring Wi-Fi to the ballparks that don’t have them is to BUILD NETWORKS), Schlough said the Qualcomm deal would only help build better networks.

In an email reply to a question about how the Qualcomm-MLBAM deal might affect the Giants, Schlough responded: “We’ve actually been working with Qualcomm and MLB Advanced Media to benchmark the work that AT&T has done here with our Wi-Fi and 3G/LTE DAS networks, in hopes that this we can A) identify specific areas within the ballpark to be targeted for continued improvement and B) potentially serve as the model that other ballparks can follow.”

Charging stations sound like another good step in the fans’ direction. Now if only airports and convention centers would follow suit.

Xirrus Brings Wi-Fi to Liverpool FC

Our friends at Xirrus scored another big stadium deal for their new-era Wi-Fi networking gear, bringing wireless services to Anfield Stadium, the home of the club since its formation in 1892. Here’s a good writeup on the deal from TechWorld. We are guessing the ability for Xirrus’s antennas to cover more space and provide more capacity per access point was a selling plus for the ancient Anfield Stadium; here’s the official press release about the win.

ExteNet Bags Four Major Carriers for Barclays Center DAS

On the DAS (distributed antenna system) front the folks at ExteNet Systems scored a major win for their network at the new Barclays Center in Brooklyn. ExteNet, which builds DAS networks to improve in-building cellular connections, signed agreements with the big 4 U.S. wireless carriers — AT&T Wireless, Verizon Wireless, Sprint and MetroPCS — for the Barclays DAS, meaning that all the carriers will pay ExteNet to help bring better signals to their customers inside the arena.

Signing all four is a huge win for ExteNet, whose strategy of building “neutral DAS” networks and then acting as the middleman seems to be paying off not just for ExteNet, but also for cellular customers. By picking ExteNet, Barclays is putting the fan experience above the potential income of a single-carrier “exclusive” deal. Let’s hope more stadiums think of ExteNet and other neutral DAS players first, instead of deals that leave two thirds of the cellular users without better connections.

NL West Leads MLB Stadium Wi-Fi Scorecard, with 4 out of 5 Teams Offering Network Service to Fans

The Giants' Bill Schlough in front of some hard-working wireless network hardware. Credit: John Britton, AT&T.

The Giants’ Bill Schlough in front of some hard-working wireless network hardware. Credit: John Britton, AT&T.

Welcome to the spring training version of Mobile Sports Report’s annual roundup of Major League Baseball stadium Wi-Fi networks, where we tabulate which teams have networks for fan use. By our count, the National League West division is the sport’s network-savviest, as four out of the five teams — San Francisco, Los Angeles, San Diego and Arizona — will have free in-stadium Wi-Fi service for fans this season. For the entire major leagues, our research found 10 11 12 stadiums that definitely have Wi-Fi, two that are “maybes,” and 16 that don’t have public Wi-Fi service available. But just like baseball, which hasn’t started its regular season yet, we’re expecting our lineup to change before the games that count start.

FIRST UPDATE: Thanks to Jeff Baumgartner over at Light Reading, we have proof that Philadelphia and Citizens Bank Park can be added to the “has Wi-Fi” list, thanks to some work by hometown provider Comcast and equipment partner Cisco. Check out the great slideshow Jeff put together.

SECOND UPDATE: Wrigley Field, home of the Chicago Cubs, has Wi-Fi. More on this soon, but we have it from the horse’s mouth so we are moving the Friendly Confines to the “yes” list.

THIRD UPDATE: Maybe we shouldn’t count Dodgers Stadium yet, since the Wi-Fi service has yet to be launched according to this report from the LA Daily News. Will the lack of Wi-Fi keep the Dodgers from getting All-Star votes?

For the record, here are the 12 teams with networks that we can verify, some of which (like the Dodgers) are coming online for the first time in the 2013 season: San Francisco Giants, Los Angeles Dodgers, San Diego Padres, Arizona Diamondbacks, Atlanta Braves, Washington Nationals, Houston Astros, Chicago White Sox, Minnesota Twins, Philadelphia Phillies, Chicago Cubs and the Boston Red Sox. The two “maybes” are the Seattle Mariners and the New York Mets, which are supposed to have networks but as of this writing we can’t confirm services are available.

Why do we have “maybes,” you ask? Since this research was done completely online and on the weekend, we haven’t had a chance to contact teams directly for confirmation of services. And it’s pretty apparent to us that MLB and the teams do a good job of obfuscating whether or not there is Wi-Fi at the park — some of the teams that have networks don’t list the service anywhere on their MLB-approved team home page. In the weeks between now and the start of the season, we’ll try to figure out our maybes, and maybe add a few more teams in case deals get done before Opening Day. Anyone with definitive knowledge that differs from our totals, please feel free to contribute with a comment or a tweet to me, @paulkaps, with a verifiable link. Any fixes or adds, we’ll salute with a retweet and a hearty well done.

WHY WI-FI DEALS AREN’T PUBLICIZED

As an outlet that humbly boasts having stadium Wi-Fi news and analysis that is the equal of anyone else’s out there, we’re not that surprised that even some teams with networks are keeping things under wraps a bit. Some of that has to do with the secrecy that sometimes surrounds the contracts behind the deals; cellular service providers, for example, might not want to overly publicize the fact that they are subsidizing Wi-Fi at one stadium, since then others will want the same sweet deal. The Dodgers’ planned network, for example, is touted as being built by the Dodgers and MLB’s Advanced Media division — hiding from view whoever the service provider and equipment partners are (we suspect Time-Warner Cable and Cisco, but can’t verify).

The other reason why teams might not want to shout out loud about their Wi-Fi? In case they are worried about performance is one reason. Since these networks are notoriously hard to deploy and operate, if you are new to the Wi-Fi game you might not want to advertise it too heavily. But we expect that will change in the near future as more fans demand connectivity, and as Major League Baseball pushes its teams to all install networks so that MLBAM can sell more of its single, league-approved mobile app.

But on to the stats! Among the gems we uncovered was that among service providers backing networks AT&T had the most with four (San Francisco, Atlanta, Chicago Cubs and Arizona) while Verizon has one (San Diego), along with Time-Warner Cable (Houston), Boingo (Chicago) and CenturyLink (Minnesota). Among equipment providers with announced deals we have Cisco at two and Meru Networks at two (Washington and Boston), though we suspect Cisco is behind more deals (like LA’s) as a silent partner. Interestingly, Cisco also has already partnered with AT&T to do StadiumVision video deals in Yankee Stadium and Kansas City, so don’t be surprised to see Wi-Fi networks from the same partners in those facilities sometime soon.

Below is our list of stadiums with yes/no on Wi-Fi fan networks, and some news links we’ve scoured. Again, this is a working post so please — especially if you are with a team, provider or vendor — send us a message if you see an error. Remember, errors are part of baseball! And enjoy your Wi-Fi at the game this season.

MOBILE SPORTS REPORT MLB STADIUM WI-FI ROSTER, 2013 SEASON

NL WEST

YES:
San Franisco Giants, AT&T Park
The Giants, namesake sponsor AT&T and team tech wizard Bill Schlough are recognized widely as the Wi-Fi and in-stadium network leaders not just in baseball, but probably in all of sports and stadiums. Here’s our profile of the Giants from last year.

Los Angeles Dodgers, Dodger Stadium
As part of the team’s $100 million stadium renovation, Dodgers fans get Wi-Fi this season.

UPDATE: According to the Long Beach Press-Telegraph, the Wi-Fi and cell improvements won’t be live on opening day. Too bad.

San Diego Padres, Petco Park
This one was news to us — but it looks like fans in San Diego will finally get Wi-Fi in their park, thanks to Verizon’s first baseball play.

Arizona Diamondbacks, Chase Field
Another AT&T network, Chase Field has had Wi-Fi for some time now. They even have one of the better apps pages.

NO:

Colorado Rockies, Coors Field

NL CENTRAL

YES

Chicago Cubs, Wrigley Field
AT&T has helped the Cubs build Wi-Fi in Wrigley. More on the details soon.
NO:

St. Louis Cardinals, Busch Stadium

Milwaukee Brewers, Miller Park

Pittsburgh Pirates, PNC Park

Cincinnati Reds, Great American Ball Park

NL EAST

YES:

Atlanta Braves, Turner Field
Another AT&T network.

Washington Nationals, Nationals Park
Reportedly, this was one of the first 802.11n networks, thanks to gear from startup Meru Networks. However, we can’t find an official link on the Nationals home page, making us wonder if this service still exists. Natitude fans, what say you?

UPDATE 2: Nats are getting a Wi-Fi upgrade, thanks to Comcast. No word if Meru is still the AP vendor.

Philadelphia Phillies, Citizens Bank Park
See Light Reading’s excellent slide show cataloging Comcast’s Wi-Fi plans at its hometown park.

MAYBE:

New York Mets, Citi Field
Does it or doesn’t it? No answer on the Mets’ website, but the new place was supposed to have a Wi-Fi network… of course that was before its supplier, Nortel Networks, went out of business.

NO:
Miami Marlins, Marlins Park
No Wi-Fi, though Marlins Park does have a new DAS install which helps cellular reception.

AL WEST

YES:
Houston Astros, Minute Maid Park
The refugees from the NL are the only park that we can tell has tried to charge for services — wondering if this info about a $3.95 cost for four hours airtime still exists. Houstonites? Yea or nay? This is a Time-Warner Cable/Cisco deal.

MAYBE:

Seattle Mariners, Safeco Field
All we could find were some references to Seattle’s Nintendo having sponsored a Wi-Fi network for gaming. No sign that it still exists or has been replaced. Hello Microsoft? No network for the home of Windows Phones? For shame.

NO:

Oakland A’s, Oakland-Alameda County Coliseum

Texas Rangers, Rangers Ballpark in Arlington

Los Angeles Angels of Anaheim, Angel Stadium

AL CENTRAL

YES:

Minnesota Twins, Target Field
Good writeup from our friends at SportTechie.

Chicago White Sox, U.S. Cellular Field
This one courtesy of the folks from Boingo.

NO:

Detroit Tigers, Comerica Park
No fan network, though we like this picture showing SSIDs and passwords for the media networks. Hope those settings have been changed.

Cleveland Indians, Progressive Field
No stadium-wide network, but the Indians at least have a social media suite with Wi-Fi. What, only a few people in Cleveland use social media?

AL EAST

YES:

Boston Red Sox, Fenway Park
Here’s our profile of the Meru win at historic Fenway.

NO:

New York Yankees, Yankee Stadium
Do they still ban iPads?

Toronto Blue Jays, Rogers Centre
A bit embarrassing, since Rogers is Canada’s AT&T-like telco

Tampa Bay Rays, Tropicana Field

Baltimore Orioles, Oriole Park at Camden Yards

Wi-Fi Whispers: AT&T Beefs Up Wi-Fi and Cellular for Pebble Beach

AT&T social media sign at the tourney. Credit: @James_Raia.

AT&T social media sign at the tourney. Credit: @James_Raia.

With a field full of entertainment and sports celebrities in addition to pro golfers, the AT&T National Pro-Am in Pebble Beach this weekend is a fan-snapshot nirvana — and AT&T has beefed up its wireless coverage yet again to make sure all those pictures, tweets and Facebook updates can get posted.

“Every year, the data volumes [from the event] go up significantly,” said Chad Townes, vice president of AT&T’s Antenna Solutions Group, in a phone interview last week. “Between the celebrities and the beauty of the course, there’s definitely a lot more [wireless] traffic than at other golf tournaments.”

According to Townes, AT&T has provided fans at the tourney with several Wi-Fi hotspot areas where AT&T customers can get a high-bandwidth signal for Internet connection. This year, AT&T also deployed three additional COWs, or cell towers on wheels, to augment the existing cellular infrastructure.

Bringing wireless signals to a golf course, Townes said, is always a challenge, due to the very nature of the venue, with hills, trees and other obstacles to surmount. There are also aesthetic challenges, such as the fact that most of these courses don’t want any cables to be visible during the TV broadcasts.

Townes said there is also the whole discussion about whether phones should even be allowed at golf tournaments, given the possibility of fans distracting players with loud calls or with camera noises. Still, he said, providers need to figure out how to bring better coverage to courses, since fans want to be able to use phones to communicate with friends and family at the event, say using text messages to say “meet us at the next hole.” The PGA seems to be on board with this idea, since it just introduced a course-finder app that not only shows players and scored superimposed on a Google map, but also adds in locations for amenities and concessions — meaning the PGA expects fans to have phones at events.

AT&T: Fans Set Cellular Data Record at Super Bowl, Again

According to the folks at AT&T, fans in the New Orleans Superdome Sunday night set another record for cellular traffic, with 388 GB traversing AT&T’s in-dome network during the game between the Baltimore Ravens and the San Francisco 49ers. What’s somewhat staggering about the number is that it doesn’t include any of the traffic that was sent out over the in-dome Wi-Fi network recently installed by Verizon and Cisco; AT&T’s numbers are just for the cellular infrastructure and the DAS deployment Ma Bell put in the Superdome last year.

Guessing that Verizon’s numbers will also be bigger — according to a recent story in Ars Technica Verizon saw 225 GB of bandwidth used during last year’s Super Bowl in Indianapolis, where AT&T saw 215 GB of usage on its networks. If Verizon’s numbers are similar to AT&T’s (from reports we saw on Twitter the Wi-Fi network performed well, even during the third-quarter blackout) then there was probably something like 800 GB of data flying out of the Superdome Sunday, maybe even close to 1,000 GB if you throw in Sprint and T-Mobile numbers, which we probably won’t get.

So it’s pretty damn clear: Fans like using mobile devices at big sports events. And we haven’t quite reached the peak yet, since every successive Super Bowl sets a new record. We are guessing this trend will continue for some time, since there isn’t even a good in-stadium app yet to really make people do things other than send pictures and texts to people who aren’t at the stadium. So — this journey has really just begun.

Some other interesting nuggets from the folks at AT&T, who said that their network didn’t go down during the blackout:

— AT&T’s peak hour of data usage at the Big Game occurred during halftime and during the stadium’s temporary power outage, from 8 to 9 pm EST. AT&T customers consumed 78 GB during this hour on the in-stadium mobility network, which is nearly double the amount of data that AT&T customers used during the peak hour at last year’s Big Game in Indianapolis.

— During the hour of halftime and the stadium’s temporary power outage, from 8 to 9 pm EST, customers made more calls, sent nearly twice as many SMS texts and consumed approximately 10 GB more data than they did during any other hour of the event.

— AT&T customers also made more than 73,000 mobile calls during the game.

Super Bowl Gets Wi-Fi Network, Will be Checking for Rogue Hotspots

There’s a new Wi-Fi network in the Superdome, and they will be checking you at the door to make sure you’re not screwing it up with a rogue hotspot or a camera that is broadcasting a Wi-Fi signal.

You can read an excellent article at Ars Technica, which breaks down the new Verizon-Cisco network inside the stadium. Verizon is quietly getting more involved in stadium networks, but is not publicizing their deployments — maybe because they don’t want everyone asking for the sweetheart deals Verizon may be giving NFL stadiums? Remember, Verizon and the NFL have an agreement over mobile coming up for re-negotiation soon… maybe Verizon is trying to win favor with Rog and the boys by putting in Wi-Fi for free? Stay tuned or tell us what you hear… the Wi-Fi whisperer is listening.

AT&T adds DAS Coverage to New Orleans for Super Bowl Crowds

AT&T has beefed up its cellular coverage in the New Orleans downtown area by installing several Distributed Antenna Systems (DAS) to help handle the expected crowds for the forthcoming Super Bowl on Feb. 3.

According to an AT&T press release Ma Bell has added some outdoor DAS systems as well as DAS deployments inside New Orleans hotels to help ensure that Super Bowl fans stay connected with their mobile devices. For those new to cellular technologies, DAS is basically a bunch of smaller cellular antennas that get spread around strategic locations where large crowds might gather, to bring more capacity to the cellular cloud. You can put up DAS antennas outside, on street poles, or inside places like hotels. There they act just like regular cellular antennas, connecting to the closest handsets.

Just to make sure that important call, tweet or Facebook post gets through, AT&T will also deploy 11 temporary cell sites to the Big Easy for Super week — the cleverly named COWs or Cell towers On Wheels — and if all else fails you can look for one of the 135 existing AT&T Wi-Fi hotspots in the New Orleans area.

We expect other major cell providers to chime in with their Super Bowl enhancements soon. The good news is, the Mercedes Benz Superdome had a pretty major DAS upgrade of its own last year so cell service inside should be OK.