NFL Stadium Tech Reviews — AFC North

Editor’s note: The following team-by-team capsule reports of NFL stadium technology deployments are an excerpt from our most recent Stadium Tech Report, THE PRO FOOTBALL ISSUE. To get all the capsules in one place as well as our featured reports, interviews and analysis, download your free copy of the full report today.

AFC NORTH

Reporting by Paul Kapustka

M&T Bank Stadium. All photos: Baltimore Ravens (click on any photo for a larger image)

M&T Bank Stadium. All photos: Baltimore Ravens (click on any photo for a larger image)

Baltimore Ravens
M&T Bank Stadium
Seating Capacity: 71,008
Wi-Fi – Yes
DAS – Yes

Extreme Networks picked up another NFL win this offseason, being selected to provide the Wi-Fi network gear for the Baltimore Ravens M&T Bank Stadium.

According to press releases from the team and Extreme, Extreme will install approximately 800 Wi-Fi APs to provide wireless service to the seating and concourse areas of the stadium. The $6.5 million network will be designed and deployed by integrator PCM Inc. of El Segundo, Calif., and the team app will be developed by YinzCam. According to the Ravens M&T Bank Stadium has a seating capacity of 71,000 for football.

The Ravens are also unveiling a new 3-D video system called freeD that the team said shows replays from every possible angle, like the replays seen on newscasts that can circle around the field of view.

Cincinnati Bengals
Paul Brown Stadium
Seating Capacity: 65,515
Wi-Fi – Yes
DAS – Yes

After putting Wi-Fi from Extreme Networks into Paul Brown Stadium for last season, the Bengals announced an additional $20 million in improvements for 2015, including newer, larger video boards. A TE Connectivity DAS in already in place, and the Wi-Fi network went through some upgrades especially in the stadium’s canopy level.

Cleveland Browns
FirstEnergy Stadium
Seating Capacity: 73,200
Wi-Fi – No, planned for 2015
DAS – Yes

While the Cleveland Browns continue to add improvements to FirstEnergy Stadium, Wi-Fi is not yet installed; according to news reports it should be available by the end of the 2015 season.

Pittsburgh Steelers
Heinz Field
Seating Capacity: 65,500
Wi-Fi – Yes/limited (club and suite areas only)
DAS – Yes

With room for 3,000 more fans in Heinz Field this season thanks to some offseason construction work, more Steelers fans than ever will be able to cheer on the Black and Gold.

Wi-Fi access, however, remains limited, not available in the full bowl but only in the FedEx Great Hall and the West Main Concourse. Clubs and suites also have free Wi-Fi, and the team said customer service reps will be available to deal with issues.

Yahoo: 15.2 million viewers for online NFL game

Screen Shot 2015-10-26 at 10.43.42 AMThe early numbers are in, and according to Yahoo and the NFL there were 15.2 million unique viewers of Sunday’s first-ever online-only streaming of an NFL game, a 34-31 victory by the Jacksonville Jaguars over the Buffalo Bills from Wembley Stadium in London.

While there were some reports of problems with the stream — mainly fuzzy and pixelated pictures — according to the NFL and Yahoo the streaming saw “an average rebuffering ratio of less than 1%” during the 480 million total video minutes served up. The streaming broadcast also saw 33.6 million discrete streams, which meant that many of the unique viewers either clicked on and off, or restarted their streams (maybe after experiencing some of that “rebuffering”). While I don’t agree with Business Insider’s view that the event was a “disaster” the choppiness and possible drops might have been annoying to some who have never viewed live events online before. Maybe we’re immune because we watch so much sports online, but c’mon, you have to allow for the fact that this is live video transversing a best-effort network, which on one level is still pretty amazing. Now if they could just find something other than a weirdo Matthew McConaughey ad we’d be fine.

Interestingly, 33 percent of the streams were from international sources, meaning that such exercises could possibly help the NFL expand its live-action reach outside of its traditional U.S. broadcast boundaries. Since the game wasn’t on live TV (except for local markets) it’s not a surprise that it was most likely the highest-ever total audience for a streaming sports event; SB Nation has a good roundup of the numbers and media observers’ takes on the event.

Mobile Sports Report watched the stream for a bit, both online via a browser and on our phone, and we were part of that 1 percent that experienced fuzzy/pixelated views, mainly on the laptop. What was interesting was that Verizon’s NFL Mobile app also carried the game, in perfect sync with the browser view; the Yahoo page viewed via the phone, however, was about 11 seconds ahead of the regular web page view, which we found puzzling.

Our other take on the event was mainly about how vanilla it was — the stream had none of the extras or features we’ve come to expect from online offerings, like a replay timeline, multiple camera angles, or choices on commentators, like the college football megacasts. We’re not sure if that was due to Yahoo’s desire to keep it simple to make the delivery easier, or if the NFL didn’t want frills, but by and large it felt like just another NFL game. Since we regularly watch NFL games digitally, either on the phone via NFL Mobile or online via ESPN or Fox or NBC it didn’t seem very revolutionary to us. Maybe next time the NFL can step up its game and use more of the medium. With the numbers and audience, it seems like a no-brainer to try.

Yahoo’s NFL streaming game: Where to turn for help

Screen Shot 2015-10-24 at 2.50.49 PMSunday’s groundbreaking live streaming of an NFL game — groundbreaking mainly because Yahoo is making it free to all types of viewers on basically any platform with an Internet connection — could be the biggest ever streamed sporting event ever, even though it’s just the Jaguars vs. the Bills.

HERE IS THE YAHOO INFO PAGE ON HOW TO CONNECT

But it’s also just as likely that there will be some issues with the delivery, so we asked Yahoo folks some questions about where fans can turn for help should they not be able to view the game.

Matt Edelman, a product manager at Yahoo, responded to our email questions with these answers:

MSR: Where can fans go (web, twitter, etc.) for technical support help if they have problems streaming the game?

Yahoo: Fans can tweet @YahooSports or @YahooCare for online help

MSR: Are there any browser or operating system requirements to view the game? Video player?

Yahoo: No – the game will be available across all digital devices (computers, phones, tablets and connected TVs) for free globally. You can also stream the game from our destination page.

MSR: What technical resources are in place to make sure the streaming isn’t overloaded?

Yahoo: At Yahoo, we’ve been laser focused on delivering the NFL’s premium content through a best-in class streaming experience, live, across devices. We’ve built a lot of tech and infrastructure in house to be able to deliver on the scale and quality of this event globally. We’re also working with a number of partners to bring this experience to our users.

MSR: Is there any guess as to how many people will stream the event?

Yahoo: We’re focused on making sure we bring an exceptional viewing experience to football fans around the world. This is the first time a live stream like this has ever been done with the NFL, and we’re excited. (editor’s note: Translation: We’re not giving you a number!)

Good luck out there all you digital watchers… any problems with the stream, let us know as well by tweeting @paulkaps.

Wi-Fi stats left on the bench in RootMetrics’ baseball stadium network performance scores

The folks at RootMetrics have another network research project out, one that claims to determine the best wireless connectivity in all the U.S. Major League Baseball stadiums. However, the report doesn’t include Wi-Fi network performance in any of its scoring processes, and it doesn’t publicly reveal the limits of its network tests, which are based on just one day’s results from a handful of devices in each venue and do not include any results from Apple iOS devices.

According to the RootMetrics survey, Fenway Park in Boston ended up atop their results, with strong scores for all the four major U.S. wireless carriers, a list that includes AT&T, Verizon Wireless, Sprint and T-Mobile. But the caveat about those “scores” is that they are composite results devised by RootMetrics itself and not a direct reflection of numerical network performance.

At Fenway, for instance, RootMetrics’ own results show that T-Mobile’s median upload and download speeds are 3.0 Mbps and 3.5 Mbps, respectively, while Verizon’s are 20.7 Mbps and 13.0 Mbps. Yet RootMetrics gives T-Mobile a third place at Fenway with a 89.5 “Rootscore,” compared to Verizon’s winning mark of 97.9, meaning that in RootMetrics’ scoring system a network six times as fast is only 10 percent better.

While it’s not included in the scoring or ranking, the Wi-Fi network at Fenway as measured by RootMetrics delivered speeds of 23.1 Mbps down and 22.0 up, besting all the cellular networks in the stadium. In its blog post RootMetrics does not explain why it doesn’t include Wi-Fi networks in its network measurements or scoring, even though its testing does show Wi-Fi performance at individual stadiums. Over the past year, Major League Baseball led a $300 million effort to install Wi-Fi networks in all MLB parks.

Unlike its metro-area tests, where RootMetrics uses “millions of data points,” the baseball stadium tests were calculated using just one device from each carrier — and all are Android-based, since RootMetrics’ internal testing system doesn’t run on iOS devices. And while RootMetrics said that for its results each park was visited “at least once,” in going through all 29 stadium reports there was only a single visit date mentioned for each one. RootMetrics also did not visit Rogers Centre in Toronto, home of the American League’s Blue Jays.

Levi’s Stadium sees another 2+TB of Wi-Fi during Ravens vs. Niners

Levi's Stadium during Sunday's game against the Baltimore Ravens. Photos: Levi's Stadium

Levi’s Stadium during Sunday’s game against the Baltimore Ravens. Photos: Levi’s Stadium

Another Sunday, another 2+ terabytes of data used on the Levi’s Stadium Wi-Fi network, as fans at the Ravens vs. the Niners game this past week used 2.18 TB of Wi-Fi data, according to figures from the San Francisco 49ers.

As the team and its stadium are gearing up to host Super Bowl 50 later this season, it appears that the Levi’s Stadium Wi-Fi network is continuing to perform in fine fashion, handling 16,840 unique Wi-Fi users during Sunday’s 25-20 victory by the Niners over the visiting Ravens. Statistics provided by Roger Hacker, senior manager of corporate communications for the Niners, also show a maximum concurrent Wi-Fi user number of 10,848 and a peak Wi-Fi bandwidth of 1.543 Gbps.

We still don’t have any numbers, however, on how well the Levi’s Stadium app is performing this season, specifically when it comes to fan use of innovative services like ordering food and drink to be delivered to the seat or even to someone else’s seat, features that are unique to Levi’s Stadium and its namesake app. VenueNext, the developer of the app for Levi’s Stadium, has not released any performance numbers for the specific services, including parking ticket purchases, food ordering and instant replay, so far this season.

If any Niners fans are out there and can comment about using the send-a-beer-to-someone-else service, we’re all beers. Or ears. The Levi’s Stadium network will get another workout Thursday when the Niners host the Seattle Seahawks, a game sure to bring lots of network use.

Screen shot 2015-10-21 at 4.59.34 PM

Niners fans celebrate during Sunday's win over the Ravens

Niners fans celebrate during Sunday’s win over the Ravens

Keeping the Wi-Fi hidden: AT&T Stadium perfects the art of Wi-Fi AP concealment

Wi-Fi antennas visible under the 'shroud' covering the outside of the overhang at AT&T Stadium. Photo: Dallas Cowboys (Click on any photo for a larger image)

Wi-Fi antennas visible under the ‘shroud’ covering the outside of the overhang at AT&T Stadium. Photo: Dallas Cowboys (Click on any photo for a larger image)

Since they like to do everything big in Texas, it’s no surprise that the IT team at AT&T Stadium has taken the art of Wi-Fi access point concealment to new heights.

To just above the first and second seating levels of the stadium, that is.

Even though the venue has more Wi-Fi APs than any sports stadium we’ve ever heard of, trying to find any of the 1,900 permanently installed APs is a tough task, thanks to measures like the fiberglass shrouds that circle the stadium just above the first and second seating levels. Underneath those custom-built coverings are numerous Wi-Fi APs, DAS antennas and even cameras, all contributing to the high level of connectivity inside AT&T Stadium while remaining invisible to the visiting fan’s eyes.

“The philosophy throughout the stadium is for a clean, stark look,” said John Winborn, chief information officer for the Dallas Cowboys Football Club, which is the primary tenant of the venue. “That’s a high standard, and that is a real challenge for us when it comes to Wi-Fi and DAS.”

In just about every stadium network deployment we write about, concealment and aesthetics are always one of the top concerns, especially when it comes to Wi-Fi access points and DAS antennas. For some reason, the physical appearance of an obvious piece of technology evokes strong reactions, even as other necessary structural items are ignored.

(Editor’s note: This story is an excerpt from our most recent Stadium Tech Report, the PRO FOOTBALL ISSUE, which is available for FREE DOWNLOAD right now from our site. In the report our editorial coverage includes a profile of the new Wi-Fi network at Green Bay’s Lambeau Field and team-by-team profiles of Wi-Fi and DAS deployments at all 31 NFL stadiums. Get your copy today!)

Under-seat Wi-Fi AP at AT&T Stadium. Photo: Dallas Cowboys

Under-seat Wi-Fi AP at AT&T Stadium. Photo: Dallas Cowboys

A clean, sleek look at the house that Jerry built

As one anonymous commentator at this summer’s SEAT conference noted, “stadium supervisors don’t ever care about seeing a 4-inch pipe, but leave one antenna out and they go crazy.” And whoever that stadium person is, he or she probably has a kindred soul in Dallas Cowboys owner Jerry Jones.

An unseen antenna is Jerry Jones’ favorite kind. Winborn said that AT&T Stadium embraces design in all things visible, noting that the “clean look” idea extends to advertising inside the seating bowl, where the only permanent signs are located in the end zone areas.

“We’re very conscious of the aesthetics here,” Winborn said. “Everyone here sees the benefit of what a great looking building can be. And it all starts with [Jerry] Jones.” Jones’ ideas, Winborn said, “are a major influence on everything we do.”

What that means when it comes to Wi-Fi is that while the stadium always aims to be the best-connected venue around – for this football season, AT&T Stadium will have 1,900+ permanent Wi-Fi APs and another 100 or so available for temporary placements – it also aims to hide the physical gear as much as possible. In suites and hallways there is the natural solution of putting antennas behind ceiling panels, but in the seating bowl, Winborn said, “we don’t have a lot of areas to hide them. We’ve had to become pretty clever about ways to hide APs.”

Two years ago, when the stadium’s AP count was going up from 750 to 1,250, the idea came about to design a custom fiberglass “shroud” that would circle the arena on the front of the overhangs above the first and second seating levels.

A row shot of the under-seat APs. Photo: Dallas Cowboys

A row shot of the under-seat APs. Photo: Dallas Cowboys

“We’re very conscious of the aesthetics here,” Winborn said. “Everyone here sees the benefit of what a great looking building can be.

Winborn said one of the IT staff members had contacts in the manufacturing world, which helped the Cowboys build a slighly convex design that wouldn’t be readily apparent to the untrained eye, yet be big enough to house Wi-Fi and DAS gear all the way around the bowl.

Winborn said the shroud and its underlying gear were installed during one of the recent off-seasons, taking about a couple months – and the final result was so good that Winborn says he needs to use a laser pointer to show interested parties exactly where the equipment shroud sits. Since it’s fiberglass the shroud is somewhat easy to move to allow administration and maintenance of the equipment, but the seamless flow of the structure around the bowl may just be the most elegant AP hiding strategy in the short history of stadium Wi-Fi.

But even with the shrouds there was still a need for more new placements, especially in the middle of the open seating areas. So last year the AT&T Stadium team started deploying under-seat AP enclosures, working with design teams at the AT&T Foundry program to build a custom unit that is much smaller and unobtrusive than other under-seat AP enclosures currently in use.

“We worked with the AT&T Foundry and went through [testing] about a half-dozen models,” Winborn said, before finally arriving at a design that worked well and stayed small. “It’s about the size of a small cigar box,” said Winborn of the under-seat APs, 300 of which were installed in the 100-level seating last year. Another 250 are being installed for this year up in the 300-level seating, he said.

Winborn credited the early use of under-seat APs by the IT team at AT&T Park in San Francisco as a welcome guide.

Here's the big bowl that needs to be filled with Wi-Fi. Photo: Paul Kapustka / MSR

Here’s the big bowl that needs to be filled with Wi-Fi. Photo: Paul Kapustka / MSR

“I talked to the Giants and Bill [Schlough, the Giants’ CIO] and had my concerns” about under-seat APs, Winborn said. “But after they did it and had only one complaint in 2 years, that raised my comfort level.”

Like the Giants’ under-seat APs, the ones in AT&T Stadium are designed to be as maintenance-free as possible, so that they can be steam washed and not harmed by spills or any other physical interactions. Winborn said the Cowboys have even started putting sealant and paint over the top of the under-seat APs, “so they look just like a bump.”

With 1,900 to 2,000 APs available, it might seem like the AT&T Stadium IT crew has enough APs for now, so they can relax a bit when it comes to finding new ways to hide Wi-Fi gear. But Winborn knows the next surge is probably right around the corner (including early results from this season showing 4+ terabytes of Wi-Fi use).

“Everything we are giving the fans [in Wi-Fi bandwidth] they are gobbling it up, pretty quickly,” Winborn said.