More AT&T Golf Failure: Sunday’s Half-Hour TV Blackout

In this day and age of always-on coverage it seems incredulous that the AT&T Pebble Beach National Pro-Am has such a backwards coverage plan. In addition to our already-noted lack of any online streaming coverage, the TV broadcast on Sunday started with live coverage on the Golf Channel — and then just as things started heating up, there was a half-hour blackout. Unbelieveable.

Though I understand that programming schedules need to be set well in advance of the actual tournament, Sunday’s by-chance heavyweight pairing of Tiger Woods and Phil Mickelson — simply two of the best golfers, ever — should have prompted either the Golf Channel (owned by NBC) or CBS to pre-empt whatever was going on between 11:30 a.m. Pacific Time and Noon to show Phil and Tiger trying for eagles on No. 6.

It’s a minor blip that will be forgotten but perhaps a good lesson for other events down the line — don’t leave yourself the victim of your own schedules or planning. A good online streaming strategy would go a long way to keeping the number of fans who are going to be lost for a half-hour today.

AT&T Brings Wi-Fi to Pebble Beach Golf Tourney

Since they are the title sponsor it’s perhaps no surprise that AT&T is making Wi-Fi available to spectators (patrons?) at this weekend’s PGA Tour stop on the Monterey Peninsula, the AT&T Pebble Beach National Pro-Am. What’s interesting is that while smartphones and tablets are becoming an integral part of what fans bring to other sporting events, for golf encouraging mobile-device use is a longtime taboo, given the possibility of a cellphone ring interrupting a player’s backswing.

According to the AT&T press release the company has a variety of mobile-device plans for tournament attendees, including free Wi-Fi in select areas around the courses for AT&T customers, as well as a text-message contest and a “digital clubhouse” on the Pebble Beach course where fans can watch the action while taking in some AT&T demos in between the action.

The press release also says there will be a policy to make folks put their devices on silent or vibrate mode, but anyone who’s been on a plane or at a conference knows how well that works. At the AT&T where alcohol will be sold and there will be “hospitality” tents you can bet that the attention span will be even lower. We won’t be able to make it down to Monterey this weekend, but would love to hear any field reports about how well the “use your cell phone for data but keep it quiet” plan works. Especially around El Tigre, who is known to take umbrage at such offenses.

AT&T: Super Bowl Crowd Breaks Wireless Data-Sending Records

It was expected to be one of the biggest wireless-data events ever, and according to AT&T the folks attending Super Bowl XLVI in Indianapolis Sunday didn’t disappoint, with AT&T’s customers breaking company records for wireless communications from the big game.

According to statistics provided by AT&T, customers using AT&T smartphones, tablets and other devices inside Lucas Oil Stadium accounted for a total of 215 GB of wireless data traffic, an increase of almost 40 GB from Super Bowl XLV, even though there were almost 35,000 fewer fans at the game this year. Customers also uploaded more data to the network than they downloaded by a wide margin Sunday, 125 GB to 90 GB, likely signifying that AT&T users were busy sending photos, videos and messages out from the stadium to Internet sites or to friends who weren’t in attendance.

The surge in data traffic doesn’t even include any data sent over the Wi-Fi or DAS networks AT&T put in place in downtown Indy outside the stadium to ensure that fans had access to a good connection no matter where they were in the vicinty of the game. According to AT&T’s math the data represent an 82 percent increase in data use per person in attendance, a staggering amount of growth for a practice that even just a couple years ago was basically unheard of.

Given the data surge it’s perhaps no surprise that voice calls, voice minutes and text message totals all dropped from the previous year’s game, perhaps also due to the fact that Cowboys Stadium had 103,219 in attendance for Super Bowl XLV while there were just 68,658 in attendance at the smaller Lucas Oil Stadium Sunday. According to AT&T there were only 722,296 text messages sent by its customers Sunday, down from 2,090,099 sent the previous year. Voice calls and voice minutes were down 59 percent and 57 percent respectively, from 183,216 calls to 75,204 calls and 181,606 minutes to 78,133 minutes. The stats here are only for AT&T’s 2G, 3G and LTE networks inside the stadium itself, over a 7-hour window around the actual game.

In addition to the wide array of technical enhancements AT&T made in and around the stadium over the past year AT&T said it also had an on-site “command center” as well as street-team employees helping customers find the best way to connect. Verizon Wireless, Sprint and T-Mobile also beefed up their cellular operations in and around the stadium, and so far no reports of bad service have surfaced so all the preparations must have been enough to handle the game-day wireless crush, which was probably at least three times AT&T’s total if not more. AT&T’s Super Bowl enhancements are just part of a wide-ranging strategy from Ma Bell to cover stadiums with additional wireless assets.

AT&T’s stats from the game, however, should give pause to stadium operators, teams, schools and other big-event area hosts, because it’s almost guaranteed that wireless tsunamis of demand are coming your way next. As AT&T senior executive vice president of technology and network operations John Donovan notes in a blog post, mobile devices have become “integral to our lives,” and even more so for special sporting activities that we will want to share with friends not present via the Internet. Provided the wireless network allows it.

While the Super Bowl is a special case where providers will send extra resources to ensure performance, not every event can expect such an influx of assets. The question for game hosts then becomes how will you ensure that your customers get the wireless coverage they expect? For the answers, keep following Mobile Sports Report as we cover the news and provide the business analysis for this interesting intersection of mobile, social and sport.

Super Cellular Battle II: AT&T, T-Mobile Beef Up Indy Coverage; But What About Twitter?

If your call, text or tweet doesn’t get through from the Super Bowl in Indianapolis, you probably won’t be able to blame the phone companies. Today AT&T and T-Mobile joined Verizon Wireless and Sprint in announcing special plans to increase wireless capacity for the Feb. 5 showdown between New England and New York, which is expected to attract enough folks to completely fill the 70,000-seat Lucas Oil Stadium.

From the info provided so far it looks like AT&T has done the most in terms of bringing wireless resources to the Indy table: According to the press release AT&T is not only expanding the DAS antenna coverage inside the arena, it is also firing up a public Wi-Fi hot zone in the adjacent neighborhood, while also adding some outside DAS deployments as well as driving nine COWs (cell towers on wheels) in for the party. Indy is also one of the select cities where AT&T has launched its new 4G LTE network, so it’s a good guess that the infrastructure there is new and ready to rock. Safe to say, AT&T probably isn’t going to experience a SXSW style cellular fail at the Super Bowl this year.

T-Mobile, the nation’s fourth largest wireless provider, had sort of a me-too feel to its announcement but things like free charging stations (at the T-Mobile store that is near the stadium) and a T-Mobile sponsored relaxation zone with couches and hot beverages might come in handy if you are in the area. T-Mobile says it has also beefed up backhaul inside the stadium and throughout Indianapolis in general, so if you are a T-Mobile customer you should be OK come game day.

Still unanswered is the question of whether or not popular Internet sites like Twitter are making similar infrastructure preparations for the expected surge in traffic. We still haven’t seen any explanation or mea culpas from Twitter in regards to Sunday’s multiple fail whale appearances, other than a small status report that says everything got fixed. As Jim Rome says, better head to Fry’s, guys, and beef up that server farm.

Awesome day for the NFL, terrible day for Twitter. Better hit up Fry’s for a server or two before the Super Bowl.

@jimrome

Jim Rome

Super Cellular Battle: Verizon Adds DAS, Sprint Calls on the COWs

Portable cellular tower on light truck -- aka a "COLT." Credit: Verizon Wireless

In addition to the football game, there’s a cellular supremacy battle going on in advance of the NFL’s Super Bowl on Feb. 5, as wireless providers are bringing in extra technology to make sure all their customers’ calls go through on the big day in Indianapolis.

The cellular conundrum facing sporting events is old hat to readers of Mobile Sports Report, who know about the bandwidth challenges when 70,000 of your closest friends show up on Sunday and all try to post to Facebook at the same time. For the Super Bowl in Indy’s Lucas Oil Stadium Verizon Wireless has the inside lead, by installing a Distributed Antenna System (DAS), basically a bunch of small cellular antennas hung inside the building to provide better reception. AT&T put a DAS in the Superdome ahead of the BCS championship, and has put DAS installs in other stadiums like Cowboys Stadium in Dallas.

There’s an excellent walk-through with geek-heavy pictures about the Verizon updates in this post by theGadgets blog, which apparently is local to the Hoosier locale. Verizon is also installing public Wi-Fi networks inside both the stadium and the nearby convention center, and will improve outside coverage by bringing in COWs, aka Cell towers On Wheels — mobile antennas that beef up coverage. Verizon notes that Indianapolis is one of its 4G LTE coverage areas, so customers with access to Verizon’s newer faster network will have 4G access at the game, all the better to watch the mobile stream of the Super Bowl via the NFL Mobile app, only available from Verizon.

Also calling in the COWs is competitor Sprint Nextel, which according to a press release out today will drive in two COWs for the stadium, two at the Super Bowl village and one more at the University of Indianapolis (the NFC practice facility). Sprint also says it has “added capacity to 21 CDMA [3G wireless] sites and seven iDEN [push to talk] sites around downtown and surrounding area hotels, including a major capacity upgrade inside the stadium.”

We are still waiting for an official AT&T response but you can bet Ma Bell will also be beefing up its cellular arsenal in advance of the Feb. 5 game day. All good news for connected fans who want to stay linked while they’re at the big game.

AT&T Provides Assists to Mobile Sports App Developers

Joe Tafoya giving a demo at the AT&T Developer Summit. Photo courtesy of Unsocial.

LAS VEGAS — CES 2012 — How can a big, established company like AT&T put itself at the center of mobile apps innovation? By giving smaller companies hooks into the cellular giant’s extensive wireless network and back-end operations, making it easier for developers to reach a wider audience and earn money faster.

For entrepreneurs looking to break into the exploding world of mobile sports application development, having AT&T as a BFF is a no-brainer, according to Joe Tafoya, a former NFL player who is now heading up a mobile content company called Viva! Vision Inc. Viva’s still-in-development app for Dallas Mavericks star Jason Terry was highlighted on stage at the AT&T Developer Summit here Monday, with Tafoya giving a quick demo of the forthcoming app’s ability to give fans lots of content centered around Terry, including training videos that will be available for purchase.

Where AT&T comes in is via links to the cellular giant’s network and payment systems, which will allow people to purchase items from the Jason Terry app by simply clicking and having the charges appear on their monthly cellular bill. In the not too distant past, having access to services embedded deeply into the cellular infrastructure was something small developers could only dream of. Now, up-and-coming players like Viva! Vision can theoretically gain easy links to AT&T’s millions of wireless customers as part of a big push by Ma Bell to help find and partner with the people who are truly innovating on the app development front.

“We looked at a lot of payment systems but being able to use AT&T was a no-brainer,” said Tafoya in a quick interview following the AT&T presentation, citing both the ability to have a quick, easy payment system in the app as well as access to AT&T’s millions of cellular customers.

And while sports and gaming are always at the top of the list of popular mobile apps, AT&T is of course extending its new programs to developers of all stripes, from in-car applications to enterprise apps to apps that let you compile grocery lists. Part of the company’s push Monday included new programs to make using its APIs (application programming interfaces) easier for developers, as well as programs to help developers get their apps noticed by more consumers and companies.

“Our goal is to make it easier for [developers] to navigate the mobile ecosystem,” said Ralph de la Vega, CEO of AT&T Mobility, during the Summit’s keynote address. For some developers like Viva! Vision’s Tafoya, that’s a goal that’s already happening.