Has CrowdOptic found its niche with Google Glass and the NBA?

Screen shot of Google Glass footage from Indiana Pacers practice. Credit: Indiana Pacers

Screen shot of Google Glass footage from Indiana Pacers practice. Credit: Indiana Pacers

While we’re still far away from knowing whether or not wearable devices will really take off, the integration of personal-view video into stadium situations seems like a quick win. And San Francisco-based CrowdOptic appears to be ready to benefit from the latter idea, as its technology is being used in a couple announced deployments where Google Glass is being used to bring interesting video looks to big-screen displays in NBA arenas.

Both the Indiana Pacers and the Sacramento Kings have been using Google Glass to bring “personal” video views to the big screens in their arenas recently. Though players haven’t yet worn Google Glass during an actual game, in Indianapolis the wearable technology and its built-in camera was used to provide video feeds from a practice, as well as game-day views from cheerleaders and from a courtside PA announcer’s seat.

CrowdOptic, which had previously developed a unique mobile-device triangulation technology (which it somewhat unsuccessfully tried to market as a security or analytics-gathering tool) has seemingly found a perfect fit with Google Glass. According to a partnership announcement made with Wi-Fi gear and software provider Extreme Networks last week, CrowdOptics’ technology is helping weed out the best views from the devices to produce a watchable video stream.

This paragraph from the CrowdOptic press release with the Pacers actually describes it pretty well:

Another Google Glass view from an Indiana Pacers practice. Credit: Indiana Pacers

Another Google Glass view from an Indiana Pacers practice. Credit: Indiana Pacers

“The experience will be powered by CrowdOptic, a software platform which analyzes the real-time Google Glass feeds and curates them by their subject matter and quality, exporting only the highest quality live footage to the scoreboard. CrowdOptic’s ability to analyze where mobile and wearable devices are aimed allows future opportunities, such as optimizing in-seat arena services or providing fans the option to control their own broadcast.”

According to a recent Fortune Business article, CrowdOptic is charging NBA teams $25,000 per deployment, but some of that arrangement may change with the new Extreme partnership. Some new deals with additional NBA teams are also expected to be announced soon.

What will really be interesting to watch from a stadium technology perspective is how Google Glass use, for both team-approved activities as well as casual fan use, will affect things like in-stadium networks. Though our recent Stadium Tech Report for Q1 2014 found that most NBA stadiums already have fan-facing Wi-Fi, few seem ready for advanced applications, especially high-bandwidth generating ones like streaming Google Glass videos. What’s also unclear is how NBA broadcast rights may or may not affect the ability of teams or fans to record or stream live action via technology like Google Glass. Add another item to the stadium IT department and team legal department to-do lists!

Niners pick Aruba for Wi-Fi network gear at Levi’s Stadium

An under-the-seat access point. Credit: Aruba Networks

An under-the-seat access point. Credit: Aruba Networks

There’s no official press announcement as of yet, but judging by some presentations and social-media posts that are being publicly shared, it looks like Aruba Networks has won a big plum of a contract, as the Wi-Fi access point gear supplier for the San Francisco 49ers’ Levi’s Stadium, the new stadium set to open this year.

(editor’s note: We don’t do April Fools jokes, so this is real news)

At its user conference in Las Vegas last month, Aruba Networks had a keynote presentation (slides embedded below) about Wi-Fi deployment strategies at Levi’s Stadium, and the Niners’ senior IT director Dan Williams was a speaker, so clearly the team is comfortable with its execs talking with and about Aruba products. While it’s entirely possible that other Wi-Fi gear may find its way into what is being billed as the greatest stadium network of all time, it’s clearly a big win for Aruba, which is making headway with major announcements in stadium networking.

An under-the-seat AP install, with construction worker to show... perspective. Credit: Aruba Networks

An under-the-seat AP install, with construction worker to show… perspective. Credit: Aruba Networks

We have an email in to the 49ers CTO office to see if they will say anything official yet, but with pictures of APs being installed under seats it apparently won’t be long before we hear the official news of the deal. Aruba, as you may recall, is also behind the recent Wi-Fi network built for American Airlines Center in Dallas, home of the NBA’s Mavericks and the NHL’s Stars. Aruba gear is also being used for the Wi-Fi network being built at the Portland Trailblazers’ home, the Moda Center. (For more information on NBA stadium Wi-Fi deployments download our recently released Stadium Tech Report for Q1 2014, available for free download from our site)

There is no official press release from Aruba yet either, though the company is probably chomping at the bit as evidenced by their not-very-subtle leaks of the information via Twitter:

More, of course, as we hear more — according to the Aruba page there is video forthcoming from the user conference presentation, which may help explain some of the more cryptic bits of the presentation. We especially like the under-the-seat access point installation, with the requisite hardhat worker providing the human touch for perspective. Can’t wait to see how it works on game day!

AT&T Park gets more Wi-Fi, new DAS backend, and iBeacon… plus seat upgrade app

Generally recognized as perhaps the best-connected sports stadium anywhere, AT&T Park in San Francisco will greet fans for the 2014 baseball season with upgrades to make the technology experience even better than before, with upgraded Wi-Fi and DAS, as well as Apple’s new iBeacon technology.

In a press release sent out earlier this week the Giants said that they and partner AT&T had been busy this offseason adding upgrades to the Wi-Fi network that has hosted more than 1.85 million visitors since it first went online in 2004. According to the Giants the park now has 1,289 access points for its free Wi-Fi service, second in number only to the Dallas Cowboys’ home, cavernous AT&T Stadium in Dallas.

On the DAS side of things AT&T Park now has a completely new headend system that fully supports both AT&T and Verizon versions of 4G LTE signals. According to the release T-Mobile and Sprint services will join the DAS later this year.

Like many other MLB parks the Giants’ home will now feature Apple’s iBeacon technology, which is basically low-power Bluetooth connections that can communicate with nearby Apple iOS7 devices. Though phones may now run out of juice quicker at the park if you need to leave both Wi-Fi and Bluetooth on, it should be interesting to see how fans respond to the iBeacon deployments, whether they find them helpful or annoying. MSR will keep following the iBeacon deployments through the year, and we encourage any and all fans who use the system to tell us how it worked.

This year the Giants will also be working in partnership with the Pogoseat app for instant at-the-game ticket upgrades. The feature will be available in the Giants version of MLB’s At the Ballpark app, where Giants fans will be able to search for better seats to pay for while at the park. Of course you can always try the time-honored method of just sneaking into empty seats in later innings of the game, but there is no app for that.

Stadium Tech Report: Is the NBA the stadium Wi-Fi winner?

STR coverWith fan-facing Wi-Fi available in 23 of its 29 team facilities, it appears on paper that the National Basketball Association — the NBA — is the U.S. leader among pro sports leagues when it comes to stadium Wi-Fi. But if only a few of those same stadiums are actively promoting Wi-Fi or delivering advanced wireless services, is that title valid? For the answer or at least some informed conjecture, we point you to our inaugural Stadium Tech Report long-form issue, our Q1 2014 report which focuses on, you guessed it, Wi-Fi and wireless deployments in NBA stadiums.

Available now for free download, the 35-page PDF report delivers a capsule profile of each and every NBA team and whether or not it has Wi-Fi and DAS services in its stadiums. To spoil the fun a little, I will let you know that we found Wi-Fi to be almost universal, with 79 percent — or 23 of 29 NBA facilities — all having fan-facing Wi-Fi. (To save you time I will list the non-Wi-Fi stadiums here: Miami, Denver, Utah, Atlanta, Minnesota and Milwaukee.) There is also a DAS (Distributed Antenna System) for enhanced cellular in almost every arena, and the ones that don’t have it are either installing it now or plan to soon. But as we noted in the lead, even with all this connectivity, there are just a handful of teams who are really utilizing their wireless services to improve the fan experience. That measured embrace of wireless services makes us wonder why many teams are reluctant to promote the assets already installed.

Profiling the leaders

I could tell you more but — why not download the report? We put a lot of effort into this report, which is designed as a “lean back” type of publication, the kind of thing you can refer to over and over again as a reference, or as a resource to study when you need a break from Twitter and email. In addition to the team-by-team capsules we also have included three in-depth profiles of wireless deployment leaders, including the Barclays Center in Brooklyn, the Staples Center in Los Angeles, and Orlando’s Amway Center. There is also report-based analysis of the league’s wireless situation from yours truly, plus an industry thought-leader perspective from our friend Seth Buechley at SOLiD, on why facilities should use wireless technology to improve fan safety, a sometimes overlooked amenity that deserves more attention.

I’ll be talking here more about the report this week and next, but first and foremost I’d like to thank our sponsors, whose contributions make it possible for us to offer this time-consuming research and analysis for free to our readers. Along with SOLiD, who sponsored our State of the Stadium report last year, for our Stadium Tech Report Q1 issue we’d like to welcome Extreme Networks, Crown Castle and AmpThink, whose support of our efforts are deeply appreciated.

We also truly appreciate our readers, who have increased in considerable number the past few months. There’s no magic as to why we’re growing — starting last November, we started telling more of your stories, stories of stadium deployments with lessons learned, failures overcome and enthusiastic steps taken — in a series we started calling Stadium Tech Reports. Those stories have resonated, and we hope that this new long-form report series will too, as the format allows for a bit of leg-stretching and an easier way for our readers to share our stories — your stories — with your professional circles.

One favor to ask — please register!

With growth and change there is always a little bit of pain, and for our readers there is one task that we ask — that you register with us to download the new report, so we can better serve you going forward. (And instead of just forwarding the report, please ask your professional circle to go ahead and register too!)

We realize that many of you may have recently spent a little bit of time filling out a registration form to download our previous report, and we thank you for that effort. But with the new growth in readership we’ve had to step up our game as well and that meant biting the bullet to put in a new registration system that will allow us to provide a robust “gated” content system for our registered readers, meaning that for all the rest of the reports and other exclusive content we have planned for this year and beyond (it’s a growing list!) you won’t need to keep filling out forms.

Even though our report is bound up in a PDF, we realize that any such publication is always a “work in progress,” so please if you have any updates, corrections, suggestions or any other opinions, feel free to leave them here in the comments, or email me directly at kaps at mobilesportsreport.com. We have lots more in store for the stadium technology market this year, so register today so that you don’t miss a thing as the 2014 season rolls on.

Ruckus will provide Wi-Fi for new MLS Earthquakes stadium in San Jose

Ruckus Wireless has scored a deal to provide a Wi-Fi network for the San Jose Earthquakes, in the team’s new 18,000-seat stadium slated to open in 2015.

The sponsorship agreement will see Ruckus designing and supplying the high-capacity Wi-Fi network in the new stadium, which will be located on Coleman Avenue in San Jose, near the city airport. According to Ruckus the network will use more than 150 of the company’s Ruckus ZoneFlex access points. David Callisch, vice president of corporate marketing for Ruckus, said the deal is a “partnership” with the Earthquakes, with Ruckus providing both some equipment discounts and technical and marketing assistance to make sure the network works well and is readily discovered by the fans coming to the arena.

“This is an exciting project that our fans can look forward to utilizing at our new stadium,” said Earthquakes president Dave Kaval, in a prepared statement. “We want our stadium to reflect our community, and technological innovation is a key component of Silicon Valley. Ruckus Wireless is a great fit because of their local roots and experience working not just with Silicon Valley Wi-Fi network deployments, but with these types of deployments around the world.”

The San Jose deal adds to a growing list of soccer stadium deployment wins for Ruckus, which already provides Wi-Fi at 20,000-seat plus Rio Tinto Stadium in Salt Lake City, Utah (home of the MLS Real Salt Lake club) as well as at several venues in Brazil being readied for the upcoming World Cup. Ruckus also provides the Wi-Fi at Time-Warner Cable Arena in Charlotte, N.C., home of the NBA’s Bobcats, and was also behind a new Wi-Fi network at the BNP Paribas Open in Indian Wells, Calif.

Callisch said the free app at the BNP Open, which allowed fans to watch live video of matches at courts other than the one they were sitting in front of, was the kind of in-stadium use that a cellular DAS just can’t handle.

“A 4G signal is just not suitable for something like high-quality video,” said Callisch. “You really need Wi-Fi for high capacity applications.”

Though Ruckus does sell gear for regular, indoor office-type networks, its line of advanced access points with directional antennas make it a good fit for stadium venues, where being able to fine-tune coverage is a necessity.

Ruckus, which went public on Nov. 16 of 2012, finished its fiscal 2013 year with $263.1 million in revenue, a 22.6 percent increase from the previous year. Its Q4 revenues were $73.0 million. Though Callisch wouldn’t break out what part of that total stadium and other large-venue contracts represent, he did say they all helped the bottom line.

Though large venue deals may involve discounts and other charges for marketing or extra technical help, Callisch did say that any time you deliver equipment in the hundreds, it’s a good business deal.

“We make money on all the [stadium] deals,” Callisch said. “It’s a growing vertical market for us.”

Artemis Networks adding stadium Wi-Fi market to its targets

When Artemis Networks came out of nowhere a month ago, we speculated that if their new wireless technology worked as advertised it could bring a “welcome revolution to stadium wireless networking.” Apparently, lots of stadium folks thought the same exact thing. And they’ve kept the Artemis office phone ringing off the hook ever since.

Though stadiums weren’t part of Artemis’ original plan, after a month of fielding calls from and taking meetings with multiple interested stadium owners and operators, company CEO Steve Perlman said his small crew is now busy working to also make its gear work with Wi-Fi, to better answer the growing need for connectivity inside large public venues.

pCell antenna from Artemis Networking

pCell antenna from Artemis Networking

In an in-person interview earlier this week with Perlman at the Rearden Companies facility in downtown San Francisco, Perlman said he and the Artemis crew “had no idea” that the stadium networking market even really existed, or that it would be so very interested in something that could possibly ease a lot of their connectivity pains.

“It came down on us like a ton of bricks,” said Perlman of the outpouring of demand from venue representatives. And while Perlman prides himself in having his team “solve the hard problem first” of getting its new technology to work with cellular LTE signals, the request for a Wi-Fi version from stadim operators and owners — available preferably yesterday — has the Artemis team working hard to add Wi-Fi support to its product’s repertoire.

Solving for congestion and interference

If you’re unfamiliar with the Artemis idea, at its simplest level it’s a new idea in connecting wireless devices to antennas that — if it works as advertised — turns conventional cellular and Wi-Fi thinking on its head. What Perlman and Artemis claim is that they have developed a way to build radios that transmit signals “that deliberately interfere with each other” to establish a “personal cell,” or pCell, for each device connecting to the network.

(See this BusinessWeek story from 2011 that thoroughly explains the Artemis premise in detail. This EE Times article also has more details, and this Wired article is also a helpful read.)

Leaving the complicated math and physics to the side for now, if Artemis’ claims hold true their technology could solve two of the biggest problems in wireless networking, namely bandwidth congestion and antenna interference. In current cellular and Wi-Fi designs, devices share signals from antenna radios, meaning bandwidth is reduced as more people connect to a cellular antenna or a Wi-Fi access point. Adding more antennas is one way to solve congestion problems; but especially in stadiums and other large public venues, you can’t place antennas too close to each other, because of signal interference.

The Artemis pCell technology, Perlman said, trumps both problems by delivering a centimeter-sized cell of coverage to each device, which can follow the device as it moves around in an antenna’s coverage zone. Again, if the company’s claims hold true of being able to deliver full bandwidth to each device “no matter how many users” are connected to each antenna, stadium networks could theoretically support much higher levels of connectivity at possibly a fraction of the current cost.

Add to that the fact that Artemis isn’t just a technology theory, but instead something far closer to a finished product, and you can understand the stadium network crowd’s desire to learn more. What makes pCell technology especially appealing is the fact that it supports existing phone and wireless device technology, so users don’t need new devices. Stadiums and arenas would need to install pCell antennas and back-end computing gear, but Perlman also noted that pCell technology could exist alongside current Wi-Fi and DAS implementations, with handoffs to either one. That means a stadium could deploy pCell as an add-on technology to help fill in coverage gaps and not as a rip-and-replace, a try-it type business situation which could make Artemis even more appealing to the large-venue market.

First-hand knowledge of the problem

Though it was the solving for the increase in overall mobile data use that helped push former QuickTime developer and WebTV entrepreneur Perlman and his team through the more than 10 years it took them to develop pCell, Perlman said he should have figured out the stadium issue after his own experience this past football season.

Perlman, who attended the Rose Bowl game between Stanford and Michigan State on New Year’s Day, told a story about his brother going to get some food from the concession stand early in the contest. After his brother left the seats, Perlman decided he wanted some french fries to be added to the order, so he sent his brother a text message with instructions to add fries to the shopping list.

“He came back with the food but in the heat of the game I forgot all about the fries, which he didn’t get,” Perlman said. The reason why? Perlman’s text message didn’t reach his brother’s phone until 45 minutes after it was sent — an experience still too common at many stadiums these days.

While Perlman expects Artemis to provide some of its initial products to cellular service providers later this year, the demand to solve stadium networking problems may end up pushing Artemis more quickly into the arena business, assuming it can modify its gear to work with Wi-Fi, along with LTE, signals. While the company has some doubters — perhaps normal for any new technology with such far-out claims — at the very least it has the confident, previously successful Perlman at its helm, and an incredibly impressive set of demonstrations of its technology available for interested parties.

Whether or not those demonstrations become part of working, production networks is the next step ahead of Perlman and his crew, a path you can be sure we will be watching closely. Along with many of our readers in the stadium networking marketplace, we are sure.