Cubbies Insider Hits Sports Social Media Dinger

Cubs' Kevin Saghy provides how-to guide for sports social media professionals

Kevin Saghy, a public relations and marketing specialist for the Chicago Cubs, today published on Social Media Guide an insider’s perspective on best practices in sports social media.

Upbeat, unique and realistic, Saghy’s blog post is significant because it rates as one of the most thorough how-to guides by a sports social media professional to date.

In it, Saghy says sports fans are changing, including a growing expectation that a tweet to the team will be reacted to quicker than shortstop Starlin Castro gets his bat through the strike zone.

One of the quickest bats in the Major Leagues: Cubs SS Starling Castro

Saghy documents the creation and maintenance of the @CubsInsider Twitter handle, which has 24,167 followers as of Nov. 3. Saghy offers these three tips for others who manage the social media efforts of a professional sports or college athletics team:

  1. Get to know your influencers
  2. Small gestures can make a big impact
  3. Don’t lose sight of your core value
Saghy says sports social media representatives can expect to be asked about everything from player’s stats to the closest location for a good chicken sandwich at the stadium. Among other suggestions, he calls on those representing sports teams to visit with fans who tweet their seat locations, provide giveaways to fans who follow a team on twitter, meet face-to-face with bloggers and run events tuned to sports social media power users.
“These efforts show our fans that we’re not just talking the talk; we’re investing time and energy to learn more about our fans and reward them for their loyalty to the Cubs.”
Simply, Maghy’s Social Media Guide blog post is a must read.

How-To Twitter: 5 Winning Sports-Biz Game Plans

Editor’s note: While some people still think there is room to debate whether Twitter matters or not, many participants in the sports arena have already fully embraced the microblogging service and are already using it to a business advantage. Here are five sports-business outlets MSR editors already see using Twitter to a great advantage, for self-promotion, fan engagement and as a way to stay in the front of the competition.

1. Jim Rome (@jimrome) and The Jim Rome Show: Clone input, Sports Bro-mance and a quick way to follow

Jim Rome, host of radio's The Jim Rome Show and ESPN's Rome is Burning


To the “clones” who call in to his popular radio show, Jim Rome is known by handles like Van Smack, Romey, and many other permutations. But the one trending in popularity is @jimrome, the official Twitter address for both Rome and his show, due to both Rome’s adept adoption of Twitter culture as well as an out-front business decision to use Twitter to drive traffic and increase audience engagement.

As someone whose show has a motto of “have a take, don’t suck,” it is probably no surprise that Rome & Co. excel at Twitter’s short-message format. Even when he’s not on the air Rome brings his brand of “smack” to sports via @jimrome, typically best when there is a big nighttime TV event where he can chime in on Twitter with a Rome-flavored take second after it happens.

Rome also uses Twitter actively to promote the show, tweeting links to audio clips from guest visits, a great way to engage an audience outside of those who listen live. Rome also salutes, links to and promotes guests and other sports figures on Twitter, especially relevant as more and more professional athletes use Twitter as a sort of public/private communication channel.

And both the radio show and the ESPN show encourage listeners and viewers to engage with Rome via Twitter, reading tweets on the air and using them to help select topics to cover each day. True to the confrontational nature of the program you can get “run” if your take happens to suck but in sports and Twitter that is part of the fun of playing. By fully embracing Twitter as just another way to take “a call,” Rome and the Jim Rome Show are giving themselves an excellent chance to ride the Twitter bandwagon to bigger audiences and better business. With just more than a half-million Twitter followers, @jimrome is clearly out in front.

2. ESPN: Everyone in the Twitter Pool

While it’s no surprise that ESPN is all in when it comes to Twitter, we have to say that there are two surprising uses of the service that might seem at odds with ESPN’s overall business plan: First, the network apparently has few restrictions on what its reporters can post on Twitter, which can raise questions about where ESPN breaks news — on its own site, or on Twitter? Second, ESPN has fully embraced Twitter as a way to bring viewer comments into its shows, even broadcasting Tweets with Twitter handles — which could seem at odds with ESPN’s own user registration system, which conceivably drives business by getting people to consume more ESPN content.

Though we haven’t had the chance to sit down with anyone at ESPN yet to hear whether or not such strategies are debated, it’s pretty clear that ESPN is not letting its own business concerns keep it from also benefiting from Twitter’s groundswell among sports fans. And by allowing its “talent” like Adam Schefter and John Clayton to post volumnous updates on Twitter at the very least ESPN is keeping its brand at the forefront of Twitter simply by letting its reporters do what they do best — deliver breaking news and analysis. Points to ESPN for doing Twitter first and leaving the business stuff to figure out for later.

3. Verizon Wireless: Twitter ‘chats’ Promote NFL Mobile Service

Even if you don’t have a Verizon Wireless cellphone and therefore can’t use the company’s NFL Mobile service, you can still get on the Verizon bandwagon thanks to Twitter, where the company regularly hosts “chats” or live Twitter conversations with NFL athletes as a way to promote the service. No way to tell whether or not Verizon’s Twitter chats are helping sell any more iPhones or HTC Thunderbolts, but at the very least Verizon is doing a perfect job of using Twitter to leverage its exclusive cellphone agreement with the NFL to establish its brand as a fan-enabler. That can’t hurt when it’s time for Twitter followers to upgrade their mobile device.

4. Tour Tracker: Using Technology to Bring Twitter Users Along

For bicycle racing fans who weren’t near a TV there was no better way to follow some of the best action this past summer than via the Tour Tracker application, which was licensed and sponsored for some events by team sponsor Radio Shack. What made the Tour Tracker (or “Shack Tracker”) especially cool during events like the Quizno’s U.S. Pro Cycling Challenge was the app’s ability to incorporate fan tweets on the fly — a great way to use technology to bring fans closer to the event and to bring a layer of community to the coverage that simply hasn’t been available before. At MSR we expect to see more Twitter incorporation during 2012 — perhaps even a live Twitter crawl during a major event? If so pioneers like Tour Tracker will reap rewards for paving the way.

5. San Francisco Giants: A Full Twitter Embrace

@SFGiants & Twitter from TwitterHQ on Vimeo.

There couldn’t have been a better season for the hometown combination of Twitter and the San Francisco Giants than 2010, when the underdogs in orange and black won the World Series. Though the team’s Twitter strategy didn’t help it win any games it’s safe to say that there might not have been a fan base more ready to embrace a full-on Twitter strategy than the folks who fill AT&T Park. The video above is a good recap of how the Giants embraced Twitter fully, and how now its fans expect to be able to see highlights, get news and other information simply by following the Giants on Twitter. And Twitter, likewise, uses the Giants’ plan as the starting point for its list of ways sports organizations can use Twitter to help themselves. Never too late to start!

How to get customized ESPN radio feeds on your smart phone, iPad

ESPN RADIO

Until now, mobile sports fans who wanted to listen to such popular ESPN programming as “Mike and Mike in the Morning,” The Herd with Colin Cowherd” and “The Scott Van Pelt Show” couldn’t cache the programs on smartphone memory cards. Listening to ESPN radio required a network connection and drew down battery life. A solution to that problem has arrived, for a fee.

This week, ESPN went into partnership with San Diego-based Slacker Inc. to provide ESPN on Slacker Radio, including premium services priced at $3.99 and $9.99 per month which allow people to store radio programming locally.

If you don’t want to pay to listen to what you want, when you want, Slacker is also delivering a near-instantenous free feed of content from The Death Star (ESPN) 

Slacker is the first digital radio distribution service to feature ESPN Radio, and the agreement turns up the heat on such competitors as Last.fm and Pandora to angle for similar deals with ESPN. The deal signals that ESPN is unafraid to be aggressive in flowing digital rights to its content for mobile distribution, which is considered key to the growth of the mobile sports viewing experience. According to Juniper Research, mobile sports content and services like the Slacker/ESPN offering could reach $3.8 billion in 2011.

Verizon Wireless, T-Mobile USA and AT&T subscribers can bill premium services directly to their accounts via Android and Blackberry smartphone applications, which are already available. A similar iOS application for iPhone and iPad is pending Apple’s approval.

Sports Media Pages Load Too Slow, Researcher Says

Technology performance company Gomez Benchmarks said Friday Aug. 26 that only one in 12 sports media websites can load pages in five seconds or less, disappointing millions of sports fans every time they use their smartphones to get news and buzz.

A division of Compuware Corporation, Gomez Benchmarks measured four carrier/device combinations — AT&T/iPhone, Sprint/HTC Hero, T-Mobile/HTC Dream and Verizon/Droid — against 12 popular sports media websites. While the website of the WWE averaged an acceptable 4.5 seconds per page, such media outlets as ESPN.com, NFL.com and CBS Sports.com were way too slow to satisfy sports fans.

See how your favorite fan sites did:

NHL.com — 8.3 seconds average response time

NBA.com — 10.68 second average response time   

NASCAR.com — 13.16 second average response time

 NBC Sports — 14.04 second average response time

ESPN.com — 14.06 second average response time

MLB.com – 14.33 second average response time

NFL.com — 14.93 second average response time

CBS Sports — 15.41 second average response time

About.com Sports — 20.11 second average response time

 

 

A Fluffy Friday Roundup

Big Changes at Apple with Jobs out

As by now every geek in the Western world knows, Steve Jobs, Apple’s co-founder, chairman and CEO has stepped down as CEO due to health reasons. Many are praising him as possibly one of the greatest CEOs of modern times and say that he has performed the greatest corporate turnaround in history. Hard to argue with this and in any case I am not well enough informed on overall corporate history in America to dispute or support the claim. But to play a game of what if- what if John Sculley had not relieved Jobs of his position as head of the Macintosh division in 1985? I believe that Jobs learned a great deal about focus and proper product development in his years at NeXT Computer and Pixar.
Jobs returned to Apple when it purchased NeXT and he began running the company after the ouster of then-CEO Gil Amelio in 1996. At the time Apple’s stock was stuck trading below $10. He quickly killed a number of products and honed the company’s focus. One of the complaints about Jobs prior to his ousting at Apple had been that he was unpredictable and chaotic managing the Macintosh division. Those traits were now gone. Now it remains to be seen if Tim Cook, his hand picked successor, can successfully follow in his footsteps.

An athlete who does not go to the highest bidder?

I think that Jered Weaver is my new favorite baseball player. No I have not started rooting for American league teams but his reasoning for signing his latest contract really struck a chord with me. Rather than wait until next season ended and let his agent, Scott Boras get the Yankees and Red Sox engage in a bidding war for his services, he instead signed an $85 million extension with the Angels. Now of course $85 million is a lot of money, but how many of us would leave additional millions on the table when it could be ours for the taking? He said “If 85’s not enough to take care of my family and generations to come then I’m pretty stupid.” A refreshingly honest comment IMHO.

Do you really need an HP Touchpad, even at $100?

The Samsung Galaxy

A funny thing happened on the way to leaving consumer electronics for Hewlett-Packard, its Touchpad became an overnight sensation. Stores are posting signs proclaiming they have no more, people are following HP execs on Twitter to find out when and if more will be available. There are lines at some stores and people are purchasing extras in the hopes of reselling them for expected profits. Still why buy a poorly reviewed product with a now obsolete OS, even if it is at the sale price of $99? A friend of mine who is self employed admitted to me that if he had spent the time working and gaining billable hours rather than fruitlessly waiting in line, he could have purchased a Samsung Galaxy or Apple iPad rather than a tablet that he had not even considered purchasing a week ago.

Can NBC Sports Challenge ESPN? NBC has Sports?

Is NBC Sports trying to go head to head with ESPN? That is the topic of an interesting piece at Sports Business Daily. The idea seems to be establishing a honed, professional approach to the sports it has, Major League Soccer and the NHL. I had not realized that the Versus channel was part of the NBC sports empire. The network has worked hard in the last few months to rid itself of the junk sports programming it had and has lured, if that is the word, MLS from Fox. Still it has quite an uphill battle and I wish it the best. I think that ESPN would really benefit from some stiff competition in sports broadcasting, and maybe force it to deliver a more focused, professional product rather than simply running its talking heads by us at every conceivable moment. I believe that the MLB and NFL networks are also putting pressure on the World Wide Leader.

Options Abound to Follow MLB Trades This Week

One of my favorite days in the baseball season will soon be upon us, as will my least favorite day, oddly they are the same, the first of the two trade deadline days. For those that are not quite clear on the deadline days there are two in baseball. The first, July 31, is for straight trades, player A for player B or money, or draft picks or some combination of these scenarios.

The second deadline, Aug. 31, has a caveat in it, you can trade a player but he must clear waivers first, meaning all teams have an option to pick him up before the deal goes through, with the worst getting first shot.
The reason for the mixed feelings is that sometimes teams I root for make great moves and naturally I like that, much as I enjoy it when teams I dislike make those “what were they thinking” moves. I have it when good players that look to be a good fit for my team get traded for I feel my team could afford to pay, and so on and so forth.

However if you are on the road and are seeking to follow all of the trades, or rumors of trades, it is good to be pre-loaded, so to speak, with all a range of sites that cater to this market segment, as well as to some of the old standbys. If you live in a city that has MLB, and follow that team, then the local newspaper’s on-line sports page is probably your first option.

However for most, the first up is ESPN, which will no doubt be awash with breathless rumors about potential trades as well as what has actually gone down. Then there is Major League Baseball’s own site, where you can go for confirmed trades as well. There are a host of others ranging from Yahoo!Sports to Sports Illustrated.

However there are specialty sites dedicated to this as well, sites such as MLB Trade Rumors, whose name leaves little to the imagination as to what its purpose is, and the name Pro Sports Daily says it all for another. There is one of the granddaddies of sites for fans looking for information on trades and player value, Rotoworld. Others such as Pro Sports Daily have a section dedicated to trades.

For after the fact discussions on trades, as well as a host of other baseball, and often non-baseball topics, look no further than BaseballThinkFactory, one of my favorite places for both on and off topic discussions.