Early Verdict: NFL Mobile Rocks

We finally upgraded our Verizon-based handset here at MSR headquarters this weekend, and just in time to catch some of the Sunday night game via the NFL Mobile app. For the record we have the Samsung Stratosphere, not the latest or greatest Android phone but one with a slide-out keyboard which is a necessity for me.

With the MSR grade-school contingent in the household busy watching the Aristocats on DVD, we dialed in the Stratosphere with the sound muted down and checked out NFL Mobile, and was supremely impressed. Not only did it show the Sunday night Eagles-Giants game in pretty good definition it didn’t stutter or pixelate — and we were able to use the home Wi-Fi so that the data didn’t count against our cellular plan.

After trying out several other options earlier this year, like the ESPN GameCast text play by play and the NFL.com highlights/text option it is clear that if you are an NFL fan and are at a decision point on your cellular provider it’s hard to pick anyone else but Verizon. Earlier today we watched the NFL RedZone on the phone and it was again impressive — and only about 30 seconds behind the live RedZone broadcast on cable. So it’s a perfect couch companion, letting you watch your game of choice on the big tube while keeping RedZone open on the phone to let you know if and when you need to flip channels.

We will reserve a final judgement until we have to use NFL Mobile on the cellular network and then see how much data live watching chews through. But for now mark us as a happy NFL fan who has a great new tool for mobile viewing, that being Verizon Wireless’s NFL Mobile app.

Verizon’s ‘Double Data’ Plans Good News for Mobile Sports Fans

If you are in the market for a 4G phone, here’s an early Christmas present — Verizon Wireless is currently offering double the downloadable data for its 4G LTE phones, the devices that run on Verizon’s new, speedy Long Term Evolution-based network.

Due to its exclusive deals like NFL Mobile, which allows it to offer live NFL games to its cell phone customers, Verizon is a leader in the mobile-sports world but previously we wondered if customers might chew right through their monthly data plans by watching a full live NFL game or two. While we still don’t have a definitive answer on how much data you use watching live video, at least now you can get twice the buffer for the same price.

At the top end, Verizon Wireless has an $80 per month data plan that used to get you 10 GB of data, and under the new promotion it will get you 20 — which should be more than enough for all your live-sports video needs. There are lower pricing and data tiers as well. Verizon also has the widest selection of 4G phones, including the new Motorola Droid Razr, as well as some models introduced earlier this year (like the well-received HTC Thunderbolt) which can now be had at reduced prices.

Verizon Wireless also offers exclusive coverage of the NHL, as well as local apps for NFL teams like the Chicago Bears and the Buffalo Bills. While we would still prefer that cellular providers give you real unlimited data plans, those days are mostly gone. For sports fans, Verizon’s double-data promotion is a good deal if you are in the market or ready to upgrade.

Verizon: MNF a ‘Big Draw’ for NFL Mobile App

The ability to watch Monday Night Football on your phone — like tonight’s game between the Philadelphia Eagles and the Chicago Bears — has drawn a lot of new fans to Verizon Wireless’s NFL Mobile app, according to a company executive in charge of the service.

“The NFL Mobile app is very popular, and we continue to see growth [in user numbers],” said Mitch Dornich, Verizon Wireless marketing director for entertainment and sponsorships, in a phone interview. Though Dornich would not disclose updated subscriber numbers, last year Verizon reportedly had at least 4.5 million of its wireless customers using the NFL Mobile app — a number that has almost certainly grown thanks to the addition of live Monday Night Football games to the app’s premium-service tier this season.

“Last year, we had Thursday night games, Sunday night games, the NFL Network shows and the RedZone,” said Dornich. “This year we added Monday Night Football and it’s been a big lift. RedZone as a companion device during other broadcasts and Monday Night Football seem to be our biggest draws.”

Audio Broadcasts Also Popular

Though Verizon’s promotions of the NFL Mobile app center around live video and the company’s new, fast 4G LTE network, it is good old audio broadcasts that account for another big chunk of NFL Mobile use.

“Audio consumption is very high, probably because it’s the perfect companion if you’re doing something like driving, where you can’t watch the screen,” Dornich said. With both home and away audio broadcast choices NFL Mobile can satisfy fans of either side of any NFL contest, and couples the live audio with instantly updated text play-by-play.

According to Dornich, many Verizon wireless customers may start out with the basic free version of the NFL Mobile app, which supports features like the audio broadcasts and play-by-play, and then upgrade to the premium version after getting a taste of the video choices available. Verizon added some video-on-demand features, like in-game highlights, to the basic package this season and Dornich guessed the appetizer has enticed many fans to upgrade for the full meal deal.

For Verizon customers with 3G phones that support video (like the iPhone 4 or the iPhone 4s) the premium NFL Mobile package requires a $10 per month “Verizon Video” fee in addition to any other data plan.

“This year we put the VOD into the basic package so people could see the value,” Dornich said. Verizon is also waiving the $10 monthly fee for the rest of the 2011-12 season for customers who purchase 4G LTE phones. In and of itself, the NFL Mobile app is a bit of a promotional tool for the 4G LTE network, Dornich said.

“It’s really good for us, because [the NFL Mobile app] helps us differentiate our network from the competition,” Dornich said. “It shows customers what the network is capable of.”

Technical Challenges: Getting Good Video to Handsets

One of the biggest challenges for Verizon is optimizing the video streams to the many different handsets that are supported, which include Android smartphones as well as a long list of BlackBerry devices. “It’s not just about delivering the highest bit rate, since you may deliver something that a handset processor could choke on,” Dornich said. “The challenge for us is how to optimize the stream, so it’s right-sized for a particular handset.”

Though the NFL Mobile app is not yet supported on what is fast becoming the couch potato’s favorite companion device — the Apple iPad and its tablet imitators — Dornich said to “stay tuned” for news about iPad and NFL Mobile.

Verizon also takes care to alert potential NFL Mobile heavy users that watching a lot of video on your phone may be hazardous to the health of your monthly data plan. “We are always pretty clear up front that high usage [of NFL Mobile video] may impact your data plan,” Dornich said. One way fans can keep data consumption under control is to seek out Wi-Fi hotspots when they know they are going to watch a lot of video, Dornich said.

Verizon Wireless, which also has mobile apps for fans of the National Hockey League and IndyCar auto racing, said it is happy with the results of its $720 million deal with the NFL, which gives Verizon exclusive rights to cellphone viewing (though fans with other paid packages, like DirecTV’s Sunday Ticket or the Slingbox can also watch their services via a mobile connection).

“We’re very happy with the agreement,” Dornich said. “Our expectations have been validated.”

Highlights, Verizon NFL Mobile Twitter Chat with Pittsburgh Steeler LaMarr Woodley

I’m getting a little bit addicted to these “Twitter chats” hosted by Verizon Wireless and its NFL Mobile app. However I do find them a little hard to follow in real time since the delay between the fan-tweeted question and the NFL player reply is often interrupted by a bunch of new tweets — meaning that you tend to lose the question before you get the answer. Our solution? Highlights! Call us the SportsCenter of Twitter chats. We don’t mind. Here’s some of the better exchanges between fans and Pittsburgh Steeler LaMarr Woodley, who is a Twitter animal — looks like he replied to every question posted.

Has anyone checked out #NFLMobile? Watch the @ from ur phone on Sunday 11/6 at 8:20pm EST. #NFLMobile

@LaMarrWoodley

Pharaoh Renegade


Here’s Woodley hyping NFL Mobile: Nice sponsor move LaMarr!

@ Are you a fan of the other Pittsburgh pro sports teams, the Pirates and Penguins? #NFLMobile

@AtoZSportsWPPJ

Zac Weiss

@ of course and the panthers and the power #NFLMobile

@LaMarrWoodley

Pharaoh Renegade

Here’s a radio show host asking if Woodley likes other Pittsburgh teams (and his reply):

@ Were you playing the year Penn State lost to you at the last second? #NFLMobile?

@Bnat66

Bryan Natusch

@ yup was fun to ruin their season lol #NFLMobile

@LaMarrWoodley

Pharaoh Renegade

A collegiate question, and Woodley’s Penn State smackdown w/LOL

@ Be honest. What feels better, hitt brady or flacco? #NFLMOBILE

@PeteyLee726

Petey Luckenbaugh

@ thats like asking whats better, eating filet or eating rib eye both are great #NFLMobile

@LaMarrWoodley

Pharaoh Renegade

One fan asks if it feels better to sack Brady or Flacco. Woodley replies with a menu selection.

@ What’s on the ipod before games? #NFLMobile

@captmrose

M Rose

@ varies sometimes hip hop sometimes gospel #NFLMobile

@LaMarrWoodley

Pharaoh Renegade

Then of course, the obligatory “what’s on yer iPod” question.

Also noticed that the spam questions with links to porn sites did not appear… is that some good editing performed by Twitter and Verizon?

How-To Twitter: 5 Winning Sports-Biz Game Plans

Editor’s note: While some people still think there is room to debate whether Twitter matters or not, many participants in the sports arena have already fully embraced the microblogging service and are already using it to a business advantage. Here are five sports-business outlets MSR editors already see using Twitter to a great advantage, for self-promotion, fan engagement and as a way to stay in the front of the competition.

1. Jim Rome (@jimrome) and The Jim Rome Show: Clone input, Sports Bro-mance and a quick way to follow

Jim Rome, host of radio's The Jim Rome Show and ESPN's Rome is Burning


To the “clones” who call in to his popular radio show, Jim Rome is known by handles like Van Smack, Romey, and many other permutations. But the one trending in popularity is @jimrome, the official Twitter address for both Rome and his show, due to both Rome’s adept adoption of Twitter culture as well as an out-front business decision to use Twitter to drive traffic and increase audience engagement.

As someone whose show has a motto of “have a take, don’t suck,” it is probably no surprise that Rome & Co. excel at Twitter’s short-message format. Even when he’s not on the air Rome brings his brand of “smack” to sports via @jimrome, typically best when there is a big nighttime TV event where he can chime in on Twitter with a Rome-flavored take second after it happens.

Rome also uses Twitter actively to promote the show, tweeting links to audio clips from guest visits, a great way to engage an audience outside of those who listen live. Rome also salutes, links to and promotes guests and other sports figures on Twitter, especially relevant as more and more professional athletes use Twitter as a sort of public/private communication channel.

And both the radio show and the ESPN show encourage listeners and viewers to engage with Rome via Twitter, reading tweets on the air and using them to help select topics to cover each day. True to the confrontational nature of the program you can get “run” if your take happens to suck but in sports and Twitter that is part of the fun of playing. By fully embracing Twitter as just another way to take “a call,” Rome and the Jim Rome Show are giving themselves an excellent chance to ride the Twitter bandwagon to bigger audiences and better business. With just more than a half-million Twitter followers, @jimrome is clearly out in front.

2. ESPN: Everyone in the Twitter Pool

While it’s no surprise that ESPN is all in when it comes to Twitter, we have to say that there are two surprising uses of the service that might seem at odds with ESPN’s overall business plan: First, the network apparently has few restrictions on what its reporters can post on Twitter, which can raise questions about where ESPN breaks news — on its own site, or on Twitter? Second, ESPN has fully embraced Twitter as a way to bring viewer comments into its shows, even broadcasting Tweets with Twitter handles — which could seem at odds with ESPN’s own user registration system, which conceivably drives business by getting people to consume more ESPN content.

Though we haven’t had the chance to sit down with anyone at ESPN yet to hear whether or not such strategies are debated, it’s pretty clear that ESPN is not letting its own business concerns keep it from also benefiting from Twitter’s groundswell among sports fans. And by allowing its “talent” like Adam Schefter and John Clayton to post volumnous updates on Twitter at the very least ESPN is keeping its brand at the forefront of Twitter simply by letting its reporters do what they do best — deliver breaking news and analysis. Points to ESPN for doing Twitter first and leaving the business stuff to figure out for later.

3. Verizon Wireless: Twitter ‘chats’ Promote NFL Mobile Service

Even if you don’t have a Verizon Wireless cellphone and therefore can’t use the company’s NFL Mobile service, you can still get on the Verizon bandwagon thanks to Twitter, where the company regularly hosts “chats” or live Twitter conversations with NFL athletes as a way to promote the service. No way to tell whether or not Verizon’s Twitter chats are helping sell any more iPhones or HTC Thunderbolts, but at the very least Verizon is doing a perfect job of using Twitter to leverage its exclusive cellphone agreement with the NFL to establish its brand as a fan-enabler. That can’t hurt when it’s time for Twitter followers to upgrade their mobile device.

4. Tour Tracker: Using Technology to Bring Twitter Users Along

For bicycle racing fans who weren’t near a TV there was no better way to follow some of the best action this past summer than via the Tour Tracker application, which was licensed and sponsored for some events by team sponsor Radio Shack. What made the Tour Tracker (or “Shack Tracker”) especially cool during events like the Quizno’s U.S. Pro Cycling Challenge was the app’s ability to incorporate fan tweets on the fly — a great way to use technology to bring fans closer to the event and to bring a layer of community to the coverage that simply hasn’t been available before. At MSR we expect to see more Twitter incorporation during 2012 — perhaps even a live Twitter crawl during a major event? If so pioneers like Tour Tracker will reap rewards for paving the way.

5. San Francisco Giants: A Full Twitter Embrace

@SFGiants & Twitter from TwitterHQ on Vimeo.

There couldn’t have been a better season for the hometown combination of Twitter and the San Francisco Giants than 2010, when the underdogs in orange and black won the World Series. Though the team’s Twitter strategy didn’t help it win any games it’s safe to say that there might not have been a fan base more ready to embrace a full-on Twitter strategy than the folks who fill AT&T Park. The video above is a good recap of how the Giants embraced Twitter fully, and how now its fans expect to be able to see highlights, get news and other information simply by following the Giants on Twitter. And Twitter, likewise, uses the Giants’ plan as the starting point for its list of ways sports organizations can use Twitter to help themselves. Never too late to start!

AT&T takes on Verizon on Washington Capitals’ home ice

In a sign of the times, AT&T announced Wednesday significant improvements to mobile broadband coverage at Washington, D.C.’s Verizon Center. The announcement underscores the growing importance of providing superior connectivity around sports facilities.

AT&T will likely use added capacity as a way to convince Washington Capitals, Washington Mystic and currently-locked-out Washington Wizards fans to keep using AT&T services to get a 360-view of the live sports experience, or defect to AT&T if their current mobile carrier is substandard.

That AT&T has brought its in-stadium network improvement push to the Verizon-branded Verizon Center with better connectivity is a cagey move by AT&T.

Rob Forsyth, greater Washington/Baltimore area vice president and general manager for AT&T, said:

We’re committed to our investment in the local wireless network, and providing enhanced wireless coverage at major sports and entertainment venues is just one way.

There are interesting wrinkles to the AT&T upgrade. The owner of Verizon Center is Ted Leonsis, who was an pioneer in creating digital content during the early days of AOL.  Now owner of the Washington Capitals, Leonsis is also one the most wired sports executives in America. Whether AT&T will seek to buy favor with Leonsis as the sports viewing experience shifts toward social media and watching broadcasts on smartphones and iPads remains to be seen, but giving NHL fans really good digital throughput when they go to watch their 4-1-0 Capitals can’t hurt.

How Sports Fans May Benefit

If Verizon chooses to reciprocate, fans in Oklahoma City, San Antonio, Chattanooga, Tenn. and San Francisco are most likely to benefit. In all of those markets, AT&T owns sole naming rights to stadiums, including the home of the San Francisco Giants and the San Antonio Spurs. Though AT&T probably doesn’t need Verizon to help out inside the Giants’ ballpark, Verizon does have its new speedy 4G LTE service active in San Francisco, while AT&T’s LTE service is not yet there.

Verizon has sole naming rights at the Verizon Wireless Center in Mankato, Minn. and the Verizon Wireless Arena in Manchester, New Hampshire.

Sprint owns sole naming rights only at Sprint Center in Kansas City, which currently does not house a major professional sports team.