Jeff Schmitz, vice president of information technology for the Texans, said that NRG Stadium also saw approximately 35,000 unique users on the network at the playoff game, a 48 percent take rate against the total attendance of 71,790. The peak concurrent user number for the game was almost 24,000 users, with all numbers setting season highs for the network that debuted at the NFL season start, according to Schmitz.
“The playoff game was definitely the biggest” network-traffic day for the Texans, said Schmitz in a phone interview. During the talk Schmitz clarified that the network went through a serious up-and-down stretch during the middle of the season, due to under-seat Wi-Fi AP enclosures that didn’t completely seal out moisture.While MSR had previously reported on the issue, Schmitz clarified that the full replacement of the APs took place in late October, meaning that the network staff had to basically re-tune and adjust the network in the later months of the season.
But the 4.11 TB mark and the large number of connected users for the playoff game was a sign that the network was in fine shape for Sunday’s Super Bowl LI, where if history offers any guidance there might be another new record set for single-day Wi-Fi usage.
Wi-Fi coaches staying for Super Bowl
Schmitz also said that the Extreme Networks “Wi-Fi coaches” would be on hand for Super Sunday, helping fans figure out how to connect to the Extreme-based network and its 1,250 APs.
“We thought we’d only keep the coaches (who roam the stadium helping fans with network issues) for half a season, but with the switch [in APs] we ended up having them there for every game,” Schmitz said.Having the Wi-Fi coaches at the Super Bowl also makes sense since many fans at that game will likely be visiting NRG Stadium for the first time, as opposed to Texans season ticket holders.
Though NRG Stadium won’t have to contend with temporary structures like those built on the concourses at Levi’s Stadium last year, Schmitz said there is some extra network work ahead to make sure the auxiliary press box area has “beefed up” Wi-Fi as well as wired connections for media use.
Another thing missing from last year’s Super Bowl is the ability for fans in any seat to order beverage delivery via the game-day app. Though details of services for the Super Bowl app have yet to be fully announced, Schmitz said the only in-seat delivery would be for premium club-level seats, which in addition to app-based ordering will have live humans who can take orders from fans for in-seat delivery, something Texans fans have available during regular-season games.
“That service [fans ordering from servers] gets used the most,” Schmitz said.