Is Masters Online Coverage Feeling the Pressure?

Tiger in the creek at #13

Don’t know if this is a widespread thing or if it’s only affecting me but I would have to say that through 2 and a half rounds the online coverage of the Masters this year is playing about as well as Tiger Woods. Meaning that when it’s on, the online coverage is world class. But so far this year like el Tigre there’s been a lot of bad to go with the good.

The problem I am seeing most is just stuttering load times — for no reason the screen will just stop and you get the feared white line circling around the logo, the Masters online equivalent of the old Windows hourglass or the Mac spinning rainbow. And when the live coverage does come on there seems to be a long wait for the pixelation to go away. I have also seen on several occasions a Matrix-like instant repeat, a replay of the scene shown just seconds before. Once it got so bad (5-6 times in a row) I had to shut down the app and start over.

(Just for reference I have been watching mainly the Masters.com service online. Went to the CBSSports.com window a few times but saw some similar problems there. Also think the Masters.com design is a better feel.)

Before you tell me this is just my setup, rest assured I have done all the home-fix things I can, closing and clearing the browser cache, resetting the router and the cable modem, and the problems are persisting. And I am on a Comcast Internet connection that just tested out at 35 Mbps download so it ain’t the ISP. We’ve asked the folks at IBM if they are having any problems but my guess is that we’re not going to hear anything from them so if you are having similar issues let us know in the comments below.

I also tested out the Android app, which is new this year, during a trip to the doctor’s office yesterday. While I was generally pleased with the service (I mean it’s pretty damn amazing to be sitting there watching live golf on your phone, right?) I did notice that the app kept telling me (every few minutes) that the “this video not optimized for mobile.” Exsqueeze me? If it’s not optimized for mobile what’s it doing on my phone?

So… watching Tiger trying to get back into the tourney it looks like he is playing solidly but not amazing anyone. I’d have to give a similar grade to the online coverage this year, though with a note that the Masters online is by far the most ambitious digital coverage of any major sporting event, hands down. Like the Masters, this stuff ain’t easy.

MSR Tech Watch: The Masters is a ‘Major’ IT Challenge for IBM

Everything about the Masters, from Magnolia Lane to the blooming azaleas to the old-timey scoreboards, oozes tradition. But to make sure that you can see all that old-timey stuff on your iPad, it takes a lot of new technology and online-infrastructure smarts. That’s where IBM comes in, as the white-bibbed caddie who makes the Masters come alive online.

“The Masters is all about being more than a tournament, it’s about being a service to the game of golf,” said John Kent, sponsorship marketing technology manager for IBM, which provides much of the technical underpinnings for the Masters.com site and all the tournament’s scoring tabulations. “The challenge is to preserve all the history and tradition, and balance it with technology.”

Take those scoreboards — the iconic white signs that provide drama all their own, when names and scores are manually shifted in a pleasing delay after roars are heard from distant parts of the course. Though technology exists to create LED leaderboards that could update in real time, Kent said the tradition of the manual white boards isn’t going away from Augusta.

“There’s a lot of drama at the course with the manual scoreboards — you can be sitting at 18 and hear a roar somewhere else, and then you watch the scoreboard and wait for that tile to disappear,” Kent said. “The funny thing is, those are the most highly automated manual leaderboards out there, with wireless connections to the crew in back.”

Real-time video another Masters innovation

Since most golf fans aren’t lucky enough to have a Masters badge, the next best thing to being there is live video — and IBM helps the tournament provide a plethora of streaming images at the Masters.com website. During last year’s tournament Kent said the site served up 3 million video streams on Saturday and another 4 million on Sunday, an amazing online total when you consider that many golf fans are glued to the regular broadcast and its almost commercial-free serenity.

According to Kent, the explosion of handheld devices that can serve up video images is partly responsible for the growth in online viewing of the Masters — the Saturday and Sunday online video totals mentioned above were 40 and 80 percent higher respectively than the stats from the same days the year before, and he expects more growth in mobile viewing this year. “We’re seeing a trend of people using the Masters.com site at work on Thursday and Friday, and then using mobile devices on the weekend,” Kent said. “They’re just taking advantage of the best experience available.”

And to make sure that experience is Masters quality, the IBM tech team does its own “range work” in the offseason. This year that meant testing numerous Android-powered devices so that the release this year of the first Android Masters app would be green-jacket good.

“The complexity this year was in the number of devices we had to test,” Kent said. Apple’s iOS, he said, is easier to support since there are a finite amount of things to look at. But with Android devices, Kent said, there is a wide range of differences, not just in hardware form factors but in the different ways the manufacturers implement the Google OS.

At the golf course, IBM does bring in a truckload of servers to help gather, encode and send out to the Internet the video streams for the seven different channels on the Masters.com site. But you might never see any of this infrastructure on camera — just another part of how the tournament and the Augusta National club combine new technology with tradition.

One advantage the Masters has over other major tournaments is that it is played on the same course every year. To support quality images — Kent noted that the Masters was the first golf tournament to be broadcast in color, and the first to use HD — Augusta National has buried miles of fiber beneath its azaleas, to bring signals from cameras without cables lying around.

“The Masters uses plenty of technology, but you’ll never see it,” said Kent.

IBM customers benefit from Masters tests

While there are few businesses that have the kind of explosive one-weekend stress test traffic that the Masters does — Kent said the Masters.com site attracted 10 million unique users last year, who totaled 197 million page views — IBM does learn a lot about how to dynamically allocate resources during the event, which ultimately serves corporate customers better.

“We have a single cloud infrastructure that supports it all, the scores, and the live video,” Kent said about the Masters.com back end. “And our [corporate] clients struggle with the same things — how to build the right cloud and how to dynamically allocate resources as efficiently as possible.”

CEA Working to Smoothly Combine Apps, Content and Devices

The Consumer Electronics Association (CEA) has formed a new working group called the Device, Apps and Content working group (DAC) that will serve as a form of open air forum for members interested in working together and solving joint issues.

The move is a first by the organization in this area, it has seen a tremendous upsurge in interest in how apps are developed, distributed, collected and viewed among its member companies. To be clear this will not be a standards setting body, although the CEA does have a technology and standards groups.

The development of the DAC is a natural outgrowth of what is happening in the industry exemplified by the recent Consumer Electronics Show last month in Las Vegas where the more than 20,000 new product introductions were designed to unite CE and content.

The CEA sees this convergence, where consumer electronics devices are increasingly moving from stand alone products to ones that fill multiple roles including receiving and displaying digital technology as a growing opportunity for its members.

Jason Oxman, CEA’s senior vice president, industry affairs said. “Our aim is to transform content convergence so that consumers have better access to what they want directly from their electronic devices.”

There is no limit to the amount of members that are permitted in a workgroup and a number of prominent companies are already signing up, sowing the broad appeal this approach has to its membership.

Among those involved are Fox, IBM, Netflix, Tivo, Sharp, Kenwood, Pandora and Nintendo. by Bryan Burns, ESPN’s vice president of strategic business planning, will chair the DAC and its focus will be toward companies an interest in content distribution and app development.

Mobile Sports Reports Monday TechWatch: An Android Rebuttal

Social Games Developer gets $12.5 million investment
SNS Plus, a 3-year-old developer of games that run on social media sites has just received an influx of funding amounting to $12.5 million from WI Harper, a Chinese VC, and Matrix Partners. SNS focuses on developing for Facebook with 60 games already available on that platform and an additional 15 games on a variety of others including Friendster, Zingme and Apple’s iOS. The company currently focuses on the Asian market and has offices in China, Taiwan and Thailand.

Android apps revenue trails iOS- Wait until next year!
Last week we noted that a study be market research firm Piper Jaffray said that Apple iOS app developers were racking in the funds while their counterparts in the Android space were just getting crumbs.

Now Inside Mobile Apps has refuted the estimate claiming that it is flawed. In particular it notes that free apps have a strong revenue generating potential by in-app sales. While we don’t track this thing, it seemed at the time that Piper Jaffray’s estimates were too low. It will be interesting to follow this space as the analysts start to develop real tools that can provide developers with the information they need to profitably allocate their resources.

Panasonic’s US Android plans: Someday?
It looks like Panasonic Mobile Communications Co. will be bringing a lineup of smartphones to Europe as it seeks to establish itself as a player in the Android-powered smartphone space. According to a report from the Nikkei that was forwarded by Reuters the company seeks to sell 7.5 million phones in that market, half of its output, but not until 2015.

It will look at further expansion down the road into the US and additional Asian markets. The company dropped out of all but its own domestic mobile phone space in 2005 due to a variety of issues including tough price competition.

Apple dumping Samsung LCDs?
The Wall Street Journal is reporting that Apple is moving to a new partner for the displays in its forthcoming next generation iPads. The company will be moving from Samsung Electronics, a company it has partnered with in the display space for some time.

The report, well actually more of a rumor, claims that the LCDs will come from Sharp and that Apple is also investing an undisclosed sum in Sharp’s panel manufacturing facilities in Japan.

This seems to be a trend by Apple and you have to wonder if it has issues with Samsung? It was reported in September that it was moving away from using Samsung memory components. Earlier this year it moved away from using Samsung’s manufacturing for its processors that power its devices. Think that the patent disputes between the two have any impact on these decisions?

Did Apple products really account for 10 percent of Black Friday online sales?
A story coming out from electronista, citing a report from Coremetrics, an IBM company, claims that Apple mobile products accounted for approximately 10.2 percent of all online sales on Black Friday this year, while rival Android products only accounted for 4.1 percent.

At first look I took this to mean that Apple had a huge surge in sales of its products, which did have a number of sales last week, but what the piece means is that customers using those platforms made 10.2 percent of all purchases.

With Android phones extending their market share lead over Apple’s on a daily basis I found this to be a bit odd. Also the linked to report, while listed for 2011 was actually from 2010. Maybe I just could not get the latest report?

Are Android phones the breeding ground for viruses?
An interesting take on the reason that suddenly we seem to be inundated with alerts that your phone OS, especially Android, is rife with viruses and that you need the latest and greatest anti-virus software to ensure that your every Tweet, text and e-mail is safe.

According to ITWire it is all a conspiracy plot between Intel, its wholly owned subsidiary McAfee and Microsoft. Ok that may be an exaggeration but the piece does throw it out there. Of course as we noted in an earlier brief Google says all of the news of the rise of a new generation of malware is all garbage.

Apple rumor of the week.
Apple is working on a television that understands when you yell at it. Great, mine will explode every football and baseball season, who needs to buy two sets a year. It will also understand gestures. Still don’t see this as a positive. Now if it could cut out the ads I would be a happy camper.

Have a product that will be on display at the upcoming CES show and think we should know about it? Drop us a line and let us know.

Monday’s Tech Tidbits: Motorola Edition

Motorola goes Xoom Xoom
Motorola has added two Xoom models to its tablet offerings. Both Xoom 2 models run Google’s Honeycomb 3.2 version of the Android operating system that is designed for tablets. The Xoom 2 features a 8.2-inch display and the Xoom 2 Media Edition comes with a 10.1 inch display and runs on a 1.2GHz processor and includes 1GB RAM and 16GB of storage. They are now only available in the United Kingdom and Ireland with no announced U.S. release date.

Smartphone adoption in US approaching 50%
According to the latest mobile user survey from Nielsen only 43% of all U.S. mobile phone users have a smartphone, but the figure graphs higher with most younger age groups. While the 12-17 and 45-54 segments only have a 40% smartphone average, 62% of the 25-34 age group and 54% of both the 18-24 and the 35-44 age groups use a smartphone. The Android OS is the most popular with 43% of the market followed by Apple’s iOS with 28%.

New Motorola Tablet prototype outed.
Multiple sources are reported what they claim are the features for the pending Motorola Corvair, a 6-inch tablet that will be running the Android 2.3 operating system. What sets this device apart is that it is designed to work with a television, both as a remote control device but also use the TV as a display to mirror what is on the tablet’s screen. It is expected to be a low cost device the question will be will Motorola sell it on the retail market or work with cable companies to get it into users’ hands?

Apple losing patent fights with Google, Samsung?
A German court has dealt a blow to Apple, ruling that it has violated a pair of Motorola Mobility patents and forbidding Apple from selling any mobile device in the country. The ruling, by the Mannheim Regional Court prevents Apple from selling its popular iPad and iPhone products in Europe’s largest market.. Apple is suing three major Android developers, Samsung, HTC and Motorola and they in turn have launched legal counter attacks against Apple.


US Cellular to iPhone-No Thanks!

US Cellular said that turned down the opportunity to carry Apple’s popular iPhone but decided not to because it is too expensive, the company said. The sixth-largest U.S. cellphone company said that the terms were unacceptable from a risk and profitability standpoint. While Apple charges customers $199 for the entry level iPhone 4S, it charges phone companies $600. The companies are expected to make up the difference on service contracts.
http://www.reghardware.com/2011/11/07/mobile_internet_sales_to_hit_record_15_per_cent_of_total/

Mobile Devices impacting online sales
It is estimated that a full 15% of all web purchases will be made from devices that run either the Apple iOS or the Google Android operating system. According to research from IBM the two operating systems impact is three times what it was a year ago in terms of being the platforms used to make purchases. The two represented 11% of the market in October and the estimate is for the holiday season in the U.S. market.

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