No One Lies About Nittany Lions: Penn State Emerging As Sports Social Media Case Study

The title of Jerry Sandusky's book, "Touched," retweeted by sports social media community

It may not be O.J. Simpson hiding in the back seat of a slow-moving, white Ford Bronco on Los Angeles freeways, but it may as well be.

News that former Penn State college football coach Jerry Sandusky has been charged with 21 felony counts of abusing boys between 1994 and 2009, and that Penn State athletics director Tim Curley and Senior Vice President Gary Schultz allegedly perjured themselves before a grand jury is the most far-reaching, negative news story to emerge during the era of the 360-degree sports viewing experience.

How Penn State moves to heal its following through sports social media communication, the figures who emerge as the most effective communicators and which sports content providers provide the best outlets for audience interaction will be important milestones in the development of best practices in sports social media.

On Nov. 7, Penn State was still a breaking news story. And, because of sports social media and the seriousness of the allegations, the story is breaking fast, loud and profane. Here’s what is happening right now:

Deadspin aggressively advances story, mainstream media largely a no show

True to form, Deadspin had the edgiest story among the major media outlets when the sports feature news cycle began on Nov. 7.

Here’s a Deadspin-centric tweet:

Good God. No words. “As Recently As 2009, Jerry Sandusky Was Running An Overnight Football Camp For Kids @ Penn State” http://t.co/iBYvZOvm

@asonnenb

Aaron Sonnenberg

Columnist Jason Whitlock continues to step up as a mainstream media guy comfortable with sports social media. On Nov. 7, he took his strongest stance so far:

Institutions/corporations valued over human life. JoePa must go! http://t.co/ZiU6yKCK My column today is why #realmenchooseFOXSports

@WhitlockJason

Jason Whitlock

The Penn State story is proving a prove a boon for independent sports blogs.

TheBigLead, which was founded in 2006 and acquired by Fantasy Sports Ventures in 2010, has been knocking on the story hard while the big boys have tried to make sense of it.

A Nov. 7  story that posted at 10 a.m. titled “Joe Paterno Should Resign” generated 356 responses,  131 likes and 177 tweets in its first four hours.

Here’s TheBigLead’s strongest tweet on the morning of Nov. 7:

Disturbing RT @: Sandusky worked out in Penn State weight room multiple times last week http://t.co/XoEgRCwD

@TheBigLead

Jason McIntyre

ESPN gun shy after > Tebow?

TheBigLead was enjoying good interaction, especially in contrast to ESPN. ESPN’s Penn State lead story on the morning of Nov. 7 was a SportsCenter video. Comments were not allowed. That may be a critical misstep step by the sports network. ESPN is currently the subject of an out-of-control comment string related to Tim Tebow, according to an earlier article in MobileSportsReport. If ESPN opted out of publishing commentary-based journalism about Penn State on the morning of Nov. 7 because it was still gun shy over the Tebow incident, it lost out on an opportunity to provide a forum for anxious legions of fans to speak out.

Yahoo! scores early, then disappears

In contrast to TheBigLead’s interaction, Yahoo! Sports’  failed to capitalize on an early advantage it established in the Sandusky story. On Nov. 5, Yahoo Sports sportswriter Dan Wetzel’s “Penn State’s insufficient action amid child sex allegations stunning”  broke the facts central to the story. Wetzel wrote:

“At approximately 9:30 p.m. on March 1, 2002, a Penn State graduate assistant entered what should have been an empty football locker room. He was surprised to hear the showers running and noises he thought sounded like sexual activity, according to a Pennsylvania grand jury “finding of fact” released Saturday.

When he looked in the shower he saw what he estimated to be a 10-year-old boy, hands pressed up against the wall, “being subjected to anal intercourse,” by Jerry Sandusky, then 58 and Penn State’s former defensive coordinator. The grad assistant said both the boy and the coach saw him before he fled to his office where, distraught and stunned, the grad assistant telephoned his father, who instructed his son to flee the building.

The next day, a Saturday, the grad assistant went to the home of head coach Joe Paterno and told him what he had seen. The day after that, Paterno called Penn State athletic director Tim Curley to his home to report that the grad assistant had told him he had witnessed “Jerry Sandusky in the Lasch Building showers fondling or doing something of a sexual nature to a young boy.”

A week-and-a-half later, according to the grand jury report, the grad assistant was called to a meeting with Curley and Gary Schultz, the school’s senior vice president for finance and business, where he retold his story.

…Curley did not notify university police or have the graduate assistant further questioned involving the incident. No other legal or university entity investigated the case.

Despite telling the facts of the case first, Yahoo Sports failed to capitalize as the story developed. Its lead story on the morning of Nov. 7 was posted 14 hours earlier, and titled “Paterno statement in abuse case raises more questions.”  The story had 1,000 likes but only 143 tweets, fewer than TheBigLead.

The key reason Yahoo dropped the ball may be fantasy sports. Yahoo has the largest audience and the largest revenue base for fantasy sports among digital sports content providers. Operationally, Yahoo moves from primarily a sports media outlet Monday-through-Friday to an information service company over the weekend. That may be the reason Yahoo ceded its status as news leader, at least temporarily, on Monday morning.

Public advances story with fact and observation

Twitter proved to be a better place than most websites to see facts that advance the story on the morning of Nov. 7.

These three tweets might seem trivial, but you can be pretty sure both of these facts will turn up in Sports Illustrated or similar in-depth magazine articles in the coming week:

The Penn State Creamery has pulled the “Sandusky Blitz” ice cream flavor from its list.

@phiala

Sarah Goslee

In Hindsight, “Touched: The Jerry Sandusky Story” Was an Unfortunate Book Title http://t.co/Lx2AQUc3

@Jknoeppel

John Knoeppel

Jerry Sandusky is married & has six kids; five boys & a girl… he’s one sick joker!!!

@AngryBlkManDC

Mr. ManSitChoAzzDown

Penn State takes solid approach

Penn State displays best practices in public relations on its live Twitter feed, providing tweets about official news related to the case. Early on Nov. 7, it moved its latest update:

From last night, Curley and Schultz step down: http://t.co/giaGIDwq ; Paterno issues statement: http://t.co/C7PLNHrN

@penn_state

Penn State

Arrington gets attention

Former Penn State great LaVar Arrington is one of the leaders in getting attention through Penn State on Twitter:

I am ashamed of the possible actions of what would seem to be very irresponsible men! Not my school Penn State did not do this

@LaVarArrington

LaVar Leap Arrington

Arrington, a former No. 1 National Football League draft pick who was coached by Sandusky at linebacker U, is a radio host and sells T-shirts through his Arrington Entertainment brand. His Twitter posts are more inflammatory than a neutral blog post he wrote on the subject on the Washington Post.

The people speak

Comments on Twitter were running about one per minute on Twitter on Monday morning, and the average Twitter person delivered strong commentary:

The town of Sandusky, Ohio just changed their name to Hitler, Ohio. Less bad press.

@TuckerMax

Tucker Max

It’s been more than 24 hours since Joe Pa released his pathetic statement. Disgraceful that Penn State hasn’t fired him yet.

@JimmyTraina

Jimmy Traina

Interestingly, some of the earliest tweets were among the most profane:

Just read the Penn State article. Joe Paterno, you’re a selfish prick. Fuck you and your program. (via @) bit.ly/uMttZ4

@DCSportsFTW

Michael Callow


 

 

 

 

 

 

PlayUp USA CEO Press says, ‘We’re Going to Deliver an Uppercut’

Over 75,000 people worldwide have downloaded a new, free iPhone and iPad application that provides the largest slate of sports scores available in the sports social media market, but the CEO of the company says PlayUp has just scratched the surface in what it can do.

Jonathan Press, CEO of PlayUp USA,  said an Android version of PlayUp is imminent. An Android version will significantly expand PlayUp USA’s potential user base, and turn up the competition for other companies looking to carve out a niche in the mobile sports application space. In addition, free games, premium content, paid games, micro transactions and paid advertising and sponsorship are all in PlayUp USA’s game plan, Press said. In fact, some free games will appear in a new rev of the PlayUp application around the end of the year, he added.

“We’re going to deliver an uppercut, and that punch will be the games we will be rolling into PlayUp,” said Press, an affable New Yorker who prefers you call him “JP” and previously worked as a VP of marketing and partnerships for the NBA and executive vice president at tech-startup T-INK Technologies.Read More>>

Man UTD gets it: first major sports team to attempt broadcast-based sports social network

British soccer team Manchester United is attempting to do something that hasn’t been done before: build a full-fledged, broadcast-based sports social media network around a single professional sports franchise.

The move is significant because Manchester United is one of the four most valuable professional sports brands in the world. It has an estimated 500 million fans in Europe, and 660 million fans worldwide. Its success could spur others to follow.

To date, most mobile sports social media applications run by professional sports teams and college athletic programs problems pale in comparison to Manchester’s plan. Typically, they feature a sports public relations person, or sports information intern, who tweets regularly about athletes and teams. Manchester United, by virtue of its fan base and television network, will include television broadcast and commentary from anyone willing to contribute.

Manchester has developed a two-year plan to build its network, and has hired digital media agency SapientNitro to spearhead the effort, according to a Haymarket Business Media report. Forthcoming mobile applications will include electronic commerce for the sale of club merchandise and other products. The soccer club will sell advertising and sponsorships on the application, according to Haymarket.

A driving factor in Manchester United’s social media expansion are untapped international markets, including China. It is estimated that about 160 million additional displaced fans will be able to access Manchester United content through its social media strategy, according to sports research company TNS Global.

In recent comments to TEDx, former AOL Sports excutive Jimmy Lynn identified China, Brazil and India as huge opportunities for any sports team looking to expand its fan base through mobile sports applications.

Manchester United star Wayne Rooney

Manchester United’s social media blitz isn’t as sure a thing as another goal from its star striker Wayne Rooney. In fact, its current social media efforts are modest. While it has attracted about 20 million fans to its Facebook page in its first year, Man Utd  is not even considered the most sophisticated sports social media teams in the English Premier League, according to TNS.

Today, the United States sports teams with similar fan bases and television broadcast networks capable of porting to a mobile sports social media application are The Boston Red Sox and New York Yankees. The NFL’s Dallas Cowboys and Washington Redskins, which have the fan bases necessary to support a large-scale sports social media network, are hamstrung by the NFL’s television licensing and revenue-sharing agreements from going out on their own.

SapientNitro clients include Air Canada, AT&T, Burger King, Carnival Cruises, Citi, Coca-Cola, Condé Nast, H&R Block, JCPenney, Kraft and Mercedes AMG, according to a report in The Next Web.

Former AOL Sports Leader Says “Sports Always Drives Adoption of New Technologies”

How To Use Twitter For Sports Promotion

Make no mistake, Twitter recognizes that sports social media is an integral part of its appeal, and it has published a guide for college and professional sports promoters on best practices for keeping fans engaged.

The guide is aimed at employees of teams with large numbers of sports fans, but it is a useful resource for anyone interested in using Twitter to build interest in a team. Here’s the case Twitter makes for using its service to get the word out:

Twitter and sports fit together because sports are live, immediate, suspenseful, and fun—and these are qualities Twitter mirrors and enhances in real-time. People use Twitter to follow their favorite players, sports writers, and teams, but most importantly: they use Twitter to talk about games as they happen…With every touchdown, goal, or home run, you can literally see the spikes in Twitter activity.

Statistics Show Sport Fans Interaction

To build its case, Twitter highlighted the 2010 Major League Baseball World Champion San Francisco Giants. It showed that on Nov. 1, 2010, Tweets per minute spiked twice during the game. Once when Giants’ Edgar Renteria hit his three-run homer to give the Giants the lead, and again after the Giants clinched the championship. Here’s Twitter’s graph:

 

 Best Practices in Sports Social Media Promotion

 Twitter outlined several techniques that the Giants and other teams use to engage audiences, and several of them are easily adaptable to any sports social media promoter. Here are four things anyone can do to build interest in a sports team:

  1. Live-Tweet Events: use color commentary and live play-by-play
  2. Share pictures: show the team in transit to a game, pictures of the players, practices – anything to keep people in engaged. It is one thing to build excitement with words, another to build excitement with images: Twitter claims photos are the best way to promote an event.
  3. Break news: Even a little league team has news. Keep it appropriate, and don’t get your team disqualified like a mother did on Facebook, according to The Nashville Tennessean. Once you do that, it is OK to send out newsworthy information that will help fans engage with the game.
  4. Interact: talk directly to followers, and ask questions

Additional Steps for Pros

Of course, not everything in Twitter’s guide applies to every sports social media practitioner. Twitter also provided some tips that only apply to professionals responsible for getting butts in the seats. Here are three tactics Twitter identified:

  1. Connect to the larger conversation: It is just fine to mention other teams, athletes and high-profile sports figures, Twitter says. It gives your channel authenticity, and provides opportunities to promote
  2. Run a contest: As evidenced by the Fanatic Fans mobile application currently rolling out at Arizona State University, University of Denver and University of Grand Canyon home games, scoreboard contests tied to branded social media applications are the wave of the future. But that’s not to say you can’t run your own contest on Twitter. There are guidelines for running a contest on Twitter, but it is one heck of a way to engage your audience.   
  3. Make Twitter Actionable: Twitter says sports promoters can drive fans to buy seats, especially if a television blackout will occur if they aren’t gobbled up. Tweet on the day of the game and provide a link for buying seats, Twitter says. 

Coyotes Howl for Mobile Playbook, Hope it Bolsters NHL Playoff Chances

Whether your favorite professional sports team is ready to provide the best 360-degree sports viewing experience may depend on how tech savvy they are in house, and the Phoenix Coyotes appear ready to take a leadership role in that department. Often an NHL also-ran,  the Coyotes already have on their team Paul Bissonnette, who scores few goals but is the NHL standard-bearer for Tweets @BizNasty2point0.

Now, the NHL franchise is preparing to distribute playbooks, scouting content and other confidential team information to Android smartphones and iPads.

The Coyotes have signed a deal with Malvern, Penn.-based Modevity, which is best known for its work in the banking and life sciences industry, to distribute sensitive content to team members and management. The data will be encrypted to prevent it from falling into the wrong hands.  And while it may seem unusual for a professional sports team to be using the same platform used to distribute financial data to investment bankers and genome information to medical researchers, team officials are optimistic.

“Modevity, LLC has created an innovative product we will implement to improve both our on-ice and off-ice performance,” said Phoenix Coyotes General Manager Don Maloney.

Modevity’s technology could play a big part in the 2011-2012 NHL season, as the Coyotes’ have playoff hopes.  The team is 2-1-1, good for third place in the NHL Western Conference Pacific Division. The Coyotes will distribute its information as a Software as a Service (SaaS), minimizing the internal resources and capital expenditures the team would need to securely distribute confidential information if it were doing it alone.

Modevity may not be done in the sports world. National Football League teams are reportedly using Modevity technology, although those deals have not yet been announced, and the names of the teams could not be confirmed.

 

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