For those lucky enough to sit in the luxury suites at the Quicken Loans Arena (The Q) in Cleveland, home to the Cavaliers and the AHL Lake Erie Monsters, ordering from the concierge just got a whole lot easier due to a collaboration between the arena and Aramark, the sports facilities food and beverage provider.
The Q has introduced a Wireless Concierge service that uses SmartTouch Technology developed by Incentient and deployed on Apple iPads in its 92 luxury suites that allows customers to order wirelessly from a wide array of products categories.
Incentient is a New York-based developer that is focused on creating solutions for hospitality venues including restaurants, hotels and resorts and sport and entertainment arenas and has a variety of technology that it has developed targeted at enabling real time communications between the venues and its customers.
SmartTouch is a customizable application designed for use on the iPads’ touch screen enables customers to browse, select and order items from the site. At The Q it allows suite guests to order food and drinks, purchase merchandise and even event tickets among other items simply by tapping the screen. The technology provides two way communications so if there are issues with orders that can be conveyed instantly.
Among the other features of the program is the ability to look at the venues future calendar, get stats and scores for the event being played as well as others elsewhere and get information not only about The Q but also nearby businesses.
