AT&T Park gets more Wi-Fi, new DAS backend, and iBeacon… plus seat upgrade app

Generally recognized as perhaps the best-connected sports stadium anywhere, AT&T Park in San Francisco will greet fans for the 2014 baseball season with upgrades to make the technology experience even better than before, with upgraded Wi-Fi and DAS, as well as Apple’s new iBeacon technology.

In a press release sent out earlier this week the Giants said that they and partner AT&T had been busy this offseason adding upgrades to the Wi-Fi network that has hosted more than 1.85 million visitors since it first went online in 2004. According to the Giants the park now has 1,289 access points for its free Wi-Fi service, second in number only to the Dallas Cowboys’ home, cavernous AT&T Stadium in Dallas.

On the DAS side of things AT&T Park now has a completely new headend system that fully supports both AT&T and Verizon versions of 4G LTE signals. According to the release T-Mobile and Sprint services will join the DAS later this year.

Like many other MLB parks the Giants’ home will now feature Apple’s iBeacon technology, which is basically low-power Bluetooth connections that can communicate with nearby Apple iOS7 devices. Though phones may now run out of juice quicker at the park if you need to leave both Wi-Fi and Bluetooth on, it should be interesting to see how fans respond to the iBeacon deployments, whether they find them helpful or annoying. MSR will keep following the iBeacon deployments through the year, and we encourage any and all fans who use the system to tell us how it worked.

This year the Giants will also be working in partnership with the Pogoseat app for instant at-the-game ticket upgrades. The feature will be available in the Giants version of MLB’s At the Ballpark app, where Giants fans will be able to search for better seats to pay for while at the park. Of course you can always try the time-honored method of just sneaking into empty seats in later innings of the game, but there is no app for that.

MLB delivers completely revamped At The Ballpark app

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With the start of the Major League Baseball season just days away the league has delivered a complete rebuilt At The Ballpark app that includes a great deal more local customization, new technology integration and support.

The app has been available for 4 years and the facelift will add many features that will give users a greater ability to customize the app to meet their personal needs and usage model. It is available now for 20 ballparks and runs on both Android and Apple’s iOS operating system with additional customization in the latest release for the iOS 7 operating system.

The first of the two key technologies that have been incorporated is mapping and directions provided by a MapQuest-powered engine. MapQuest has a deal with MLBAM that will call for the delivery of additional MLB-focused features that will be available soon for both operating systems that At The Ballpark supports. In addition MapQuest and MLBAM also are co-creating an original video series, expected to debut in May 2014.

The second technology has been much more talked about in recent months, and that is the inclusion of iBeacon, a low powered micro-location technology that was introduced with iOS 7. MLBAM has equipped 20 ballparks with dozens of iBeacons each, and starting with Opening Day fans can check in at the ballpark and then receive offers and information from locations within the park as they travel around or sit in their seats.

Currently there are only a select few applications for the technology at the ball yards but MLBAM is working to create more and expects to deliver them later this year, as well as expand the number of fields that have the technology.

For fans who have been using At The Ballpark in the past it will still have the familiar functions including the ability to use MyTickets Mobile for delivery and storage of all MLB tickets sold as well as seat upgrade functions in select clubs. Some clubs also allow you to order food and beverages with the app.

You can view team stats, schedule and watch video of games, a number of hooks into social media and rewards for check-ins as well as more mundane features such as ballpark guides, parking and directions are all among the functions of the app.

This is a great upgrade to the app and really enables fans to not just customize their experience but will provide even seasoned baseball game attendees the ability to make the experience easier and more enjoyable.

MLB finishes first two ballpark iBeacon installations for LA Dodgers, San Diego Padres

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Major League Baseball Advanced Media has installed the micro-location technology called iBeacon that is found in Apple’s iOS operating system in the first two ballparks as part of project that expects to land the capabilities in a total of 20 sites this season.

The first two parks are Dodger Stadium in Los Angeles and Petco Park in San Diego. The parks are filled with small iBeacon beacons that fans will be able to use via mobile devices that support the technology, which can be supported by Android devices as well as Apple’s. They will also need the upcoming version of the MLB.com At The Ballpark app when that is released sometime prior to Opening Day.

iBeacon is an indoor positioning system, operating much like the GPS that most users are familiar with but designed for a much more pinpoint location capability. With it a fan could conceivable find all of the different concessions, restrooms and other features of the park while sitting in their seat waiting for a break in play.

It also has the ability for the teams to tailor marketing to fans, from enabling social media check ins at specific locations in the park to showing them where items are on sale and since the technology includes point of sale capabilities a user could purchase items with their phone or tablet. Retailers and others are now starting to look at the technology as a way of engaging customers and keeping the in the stores.

Baseball demonstrated the capabilities of iBeacon with the New York Mets last season so that this move should not be a surprise. Baseball already includes the ability to upgrade seats and ordering food to At the Ballpark so the iBeacon capabilities are a natural extension.

MLBAM continues to keep baseball at the forefront of the digital world by constantly updating and enhancing the technologies and apps that fans use including apps that allow users to watch or listen to games on mobile devices and a number of contests and games over the course of the year to keep fans following the sport even in the offseason.

Football and basketball fall far behind baseball in terms of embracing next generation digital technology. The NFL is just now developing some digital capabilities and considering the resistance teams have put up in wiring their stadiums it might not see huge usage. Though most NBA stadiums have internal Wi-Fi for fans, few teams are actively promoting the service and there is no league-wide directive on wireless. Only Barclays Center in Brooklyn has expressed any interest in the iBeacon technology.

Short Week Grab Bag: Cheap HP tablet, new hockey TV deal in Canada

Hewlett-Packard has revealed that it will be entering the Black Friday fray with a very enticing offer: a 7-inch HP Mesquite tablet for the low, low price of only $89. The tablet will be available at your local Walmart.

The tablet is one of several that will be on sale that weekend that are powered by Intel’s Medfield family of microprocessors as the chip maker is using the start of the shopping season to start hyping its development partners in the tablet space.

Google Glass user booted from club
Earlier this year a Seattle bar said that it would ban anybody wearing Google’s see all glasses. Well a user of the hands free device has been kicked out of a bar, but not the one that made the original promise.

A user was asked to either remove the glasses or be asked to leave the Lost Lake Café and Lounge and apparently made a scene both at the bar but also online (where else) as he complained about his rights. Not sure where in the U.S. Constitution those rights are covered but I am sure its in there somewhere.

EdgeCast Networks helps Indianapolis Colts reach fans
The team has developed the ability to stream video and live content to fans using pretty much any mobile device using EdgeCast technology as the team seeks to increase traffic to its own web sites and away from third party apps.

Get your Apple rumors here
Now that Apple has filled its backlog of iPhone 5S orders it’s time for the company to start fending off rumors of what will be in its next generation iPhone, probably known as the iPhone 6. Well the International Business Times has done a nice roundup for you.

The release date will be late next year; it will have a larger screen, possibly as large as six inches. The display may be curved or flexible and it will be lighter than existing models. Is weight really an issue with iPhones?

Nokia looking at 8-inch tablet?
Well not really looking at but actually planning on building on for sale, with a possible release date sometime in the first quarter of next year, a follow-up product to its 10-inch Lumina 2520, according to Digitimes.

The piece also said that it expects that LG Electronics and Sony Mobile to stay in the tablet market but that sources are reporting that HTC, Motorola Mobility and BlackBerry may choose to leave and only focus on smartphones.

New hockey broadcast deal in Canada
The NHL has just signed its most comprehensive, and largest financially, broadcast deal for games to be shown in Canada. The deal gives Rogers Communications the broadcast and digital rights to all NHL games.

The 12-year deal cost the cable company $5.2 billion and is viewed as a step by Rogers to drive demand for its subscription based cable networks.

Will sports help Apple win the indoor location market?

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A few months ago Apple, Major League Baseball and the New York Mets showed off iBeacon, a technology that is embedded in Apple’s iOS 7 operating system and how it can be used for indoor location services.

If you are not too familiar with iBeacon that is not surprising, Apple really has not publicized the technology that much since it was rolled out as part of the iOS7 release last September. It is an indoor positioning system that is designed to enable a facility to push notifications, coupons and other material to enabled iOS mobile devices. It is built around a low powered version of Bluetooth technology and has the advantage of being very precise and essentially serves as an indoor GPS, but with a much greater degree of accuracy.

The advantages for a sporting facility are obvious. It can track where a user is and send them discount coupons when they are in front of a souvenir shop or a two for one hot dog offer when they are at the food stands. Facilities can see where fans visit and where they do not and customize both their offers to the fans, and the layout of the retail outlets to better meet fans usage models.

It is no surprise that MLB’s Advanced Media group, which has been very aggressive in delivering apps that both engage fans when they are in attendance and when they are not, would be interested in this technology. It has the potential to help increase sales while also enabling fans to take an unescorted but informative tour of ballparks such as Fenway and hear all of the history of the park.

After that announcement it seemed the technology fell off the radar but last week Macy’s said that it will use the technology to send alerts to shoppers when they enter stress over the holiday season at select stores via an app called Shopkick.

Apple delivered its own version of maps a while ago and emerged with egg on its face as the maps were in some cases very inaccurate and rival Google and others made fun of Apple’s efforts. A shakeup later Apple seems to have the map app working well and according to this piece from Mobile Marketer Apple has taken 23 million users from Google in the maps space, but still trails Google’s impressive lead in that space.

However indoor is a different area and Apple could be heading to a lead there, in part because of the effort by sports leagues to add enhanced networking capabilities to their facilities. In addition they have a great deal of familiarity developing for Apple’s platform as apps for Apple’s iOS are often the first to appear for sports leagues and fans can already use them to locate hot dog stands and swap seats, among other uses. An app that does significantly more would simply fit in with the fans already established mindset of using a mobile device to assist them in a facility.

Fans can get upset with the lack of access at a stadium when using a mobile device and all major US sports leagues are expanding and enhancing their Wi-Fi networks. Since teams want a return on investment aside from fan satisfaction this presents them with a solid opportunity.

I suspect that come next year we will be seeing an influx of apps not just from Apple developers but also Android and Windows 8 seeking to take advantage of the new networking and connectivity capabilities of stadiums and it will be interesting to track which ones are using indoor positioning as a feature since it certainly appears to present a solid advantage to its users.

TigerLogic seeks to drive fan engagement via social media

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TigerLogic is charging into the collegiate sport scene with its social media platform Postano (meaning, ‘to post’ in Italian) a set of tools that will enable the school’s athletic departments to use fans’ social media posts to help promote the sports and school.

The company has already landed its platform at a number of schools, and at least one pro basketball team as well. Its customers see Postano as a way to engage fans not only at the events but in-between games as well. Among the early adopters are the University of Oregon and Arizona State University.

Postano is a flexible tool that can be adjusted to meet a school’s needs, according to the company. The goal is to enable schools to be able to present their teams in exactly the way they want them presented, down to the correct colors if somebody wants to paint their face school colors, said Tom O’Keefe, TigerLogic’s senior vice president of Social and Mobile.

The idea is pretty simple on the face of it: The company can provide a package of technology that allows the school to collect, curate and rebroadcast social media including posts from Instagram, Facebook, Vive and Twitter. They can be text, photos or video or combinations of these types of content.

Under Postano, the schools can create a media command center and then after the collection of the data they can display it in a variety of ways including on stadium scoreboards, or on displays set up for the purpose. Fans can see their own social conversations being broadcast while at the events. At the same time the schools can get a feel for the mood of the fan base by reviewing what is going on in the social media world.

Postano has created set packages specifically for college sports that include access to the following options: The Postano Social Hub, Postano Command Center, Postano Mobile and Postano Events and Social wall. It also will create customized features for its customers. The mobile platform supports both Apple’s iOS and the Android operating system.

One of the challenges that its technology faces is the inability of some stadiums to support large volumes of social media. Users can flood the grid bringing it to a halt. It does no good to try and engage fans if they cannot get a connection to post data.

While most major athletic conferences have signed away broadcasting and some digital media rights, the use of social media was not covered in these deals, and TigerLogic believes that this will be a major growth market for the company as schools use the media to further engage fans, O’Keefe said.

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